Black Diamond Collision, Inc.

4.9 (401reviews)
94%
1234 Fedex Drive SW,  Conover,  NC  28613

In operation 22 years.

Ken Boyce opened the doors to Black Diamond Collision, Inc. in the fall of 2004 after more than 30 years in the automotive collision repair business working for local Ford and Chevrolet dealerships. The staff he has assembled all have been in the industry for a combined total of close to 100 years! Black Diamond Collision works with the customer to get answers to the unknown questions about the damage to the vehicle, as well as the claims process. Whether it is your first visit to a collision repair facility or the tenth, Black Diamond Collision will strive to repair your vehicle to factory specifications in as timely a manner as possible. If a rental car is needed our staff works with ALL rental car agencies in our area to provide choices for our customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (401)

Customers say
Overall Customer Satisfaction
Customers consistently praise Black Diamond Collision for exceptional service quality, with many noting their vehicles look like new or better than before. The shop receives high marks for professional, friendly staff who provide excellent customer service and go above and beyond expectations. Communication is generally strong with regular text updates throughout repairs, though some customers had to call for updates. Timeliness receives mixed feedback - while many appreciate faster-than-expected completion, some experienced delays due to parts availability or paint booth issues. Customers particularly value the attention to detail, quality workmanship, and extra touches like vehicle cleaning and detailing upon pickup.
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"... team at Black Diamond did an amazing job on my car, the quality of the body and paint work is unmatched and I cant even tell that there was ever damage to ..." Read more
"This company is great and made my car look better than before!! ⭐️ ⭐️ ⭐️⭐️ ⭐️"
"This is not my first time using Black Diamond. They always do a great job and have your vehicle ready in the time promised if not before. I will continue ..." Read more
"Great work, its like it never happened."
"... repairing the damage to the right front bumper on my SUV. Your guys did an amazing job and my car was clean and smelling great when I picked it up!! Thank you ..." Read more

My Experience

Likely to Recommend

Repair Quality

Always does a great job and the workmanship is always on point

Customer Service

Returned Clean

My Experience

The employees at Black Diamond were so polite. They made me feel welcome. They did a great job on my Lexus.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great work, very nice people, very fast and great price for the work they done. Very satisfied. Thanks BLACK DIAMOND💯👊🏻✌🏻☘️🇺🇸

My Experience

Great customer service, friendly staff, it's a good experience every time I go there

My Experience

The repairs to my car look fantastic!! It looks as good as new and the car was delivered on time, as expected. Thank you all for a job well done, and a very pleasant experience. Be blessed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Perfect work!! Excellent customer service!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The repair was great!

Customer Service

Very good service and friendly staff.

Returned Clean

Likely to Recommend

They are way better than Gerber.

Repair Quality

Great work, it’s like it never happened.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Need a branch of black diamond in the mountains!

Customer Service

Returned Clean

My Experience

My Experience

Excellent service from start to finish. Workmanship was to our satisfaction.

Likely to Recommend

I would highly recommend you to all my friends and family. Black Diamond does an amazing job

Repair Quality

Everything looked great

Customer Service

Everyone was very nice

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very timely repairs. Everything looked better than I expected. Very pleased.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Nathan and the ladies took special care that I was happy with my repair experience. I was concerned about it all since this was my first experience with an auto repair that was not my fault. Thank you so much guys.

My Experience

Once again the team at Black Diamond did an amazing job on my car, the quality of the body and paint work is unmatched and I cant even tell that there was ever damage to my car. This place is miles different from any other body shop in reliability, and quality.