Caliber - Addison

4.8 (1,639reviews)

97%

(469) 840-0895

15508 Midway Road, Addison, TX 75001

97%

See Photos

15508 Midway Road
Addison, TX 75001

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Addison

See Photos

15508 Midway Road
Addison, TX 75001

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (1,639)

Sort By:
Newest
Rating

1,382 Customers Rated

5 Stars

69.7% Complete

(1142)
4 Stars

8.2% Complete

(134)
3 Stars

2.4% Complete

(40)
2 Stars

1.1% Complete

(18)
1 Star

0.7% Complete

(12)
< 1 Star

2.2% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and knowledgeable staff who deliver outstanding repairs. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and detailed explanations throughout the repair process. The timeliness of service receives excellent feedback, with many vehicles completed ahead of schedule and customers expressing gratitude for the efficient turnaround. The quality of repairs is consistently described as excellent, with cars looking brand new and showroom quality upon completion. Customers frequently mention the thorough cleaning and detailing service that exceeds expectations. While most experiences are highly positive, some customers noted occasional delays, communication gaps, and minor issues requiring return visits for adjustments.

Select to learn more

Service Quality
Timeliness
Communication

"Best customers service I have ever experienced from any company in the last 40 years. If there was ..." Read more

"Customer Service gets a 10. I always felt comfortable expressing myself with ..." Read more

"Outstanding customer service!"

"... service. Good as new repair. Vehicle was repaired and ready for pickup ahead of schedule." Read more

"1 week early did all the work in 7-8 days unbelievable"

"10 days ahead of schedule"

"Repair was done in a timely fashion and work done looks completely like it was never ..." Read more

"One day early!"

"I had a great experience with this shop. Their communication was excellent from start to finish — they kept me updated throughout the entire repair ..." Read more

"I am very pleased with the communication process via text and the speedy time to finish the repairs. Thank ..." Read more

"Texted me at every step."

"Communication via text, email and call were used"

"I was texted for 5 straight days that my car would be ready the next day. When I picked ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Best customers service I have ever experienced from any company in the last 40 years. If there was ..." Read more

"Customer Service gets a 10. I always felt comfortable expressing myself with ..." Read more

"Outstanding customer service!"

"... service. Good as new repair. Vehicle was repaired and ready for pickup ahead of schedule." Read more

"1 week early did all the work in 7-8 days unbelievable"

"10 days ahead of schedule"

"Repair was done in a timely fashion and work done looks completely like it was never ..." Read more

"One day early!"

"I had a great experience with this shop. Their communication was excellent from start to finish — they kept me updated throughout the entire repair ..." Read more

"I am very pleased with the communication process via text and the speedy time to finish the repairs. Thank ..." Read more

"Texted me at every step."

"Communication via text, email and call were used"

"I was texted for 5 straight days that my car would be ready the next day. When I picked ..." Read more

Charlotte (Lexus owner) reviewed 8/4/26

Completely satisfied. Such great up to date reports. I would always use you all. Did have a question. When I got my car today the tire pressure was very high on the front left tire. That was the front bumper that was hit by that tire. Could that have messed with the sensor in the tire? I plan to take it to the Sewell dealer tomorrow. Thanks again for your help good work.

William (Lexus owner) reviewed 8/4/26

This is the second car Caliber Collision has repaired.

My car was repaired in a reasonable amount of time. Andrew kept me informed several times over the two weeks.

The customer service was great.

Kelly (Volvo owner) reviewed 8/4/26

Great job!

Robert (Toyota owner) reviewed 8/3/26

Marissa (Lexus owner) reviewed 8/3/26

Marisela provided outstanding customer service from start to finish. She went above and beyond to ensure my car was repaired properly and kept me informed throughout the entire process. Her communication, professionalism, and attention to detail made the experience smooth and stress-free. She did an exceptional job, and I would highly recommend her to anyone needing service.

Jose (Cadillac owner) reviewed 8/3/26

Marisela was a joy to work with. Her and the team over at caliber always go above and beyond. HUGE thank you and hugs to them all.

Aaron (Honda owner) reviewed 8/3/26

The team did incredibly fast, well done work. Marisela was great, keeping me updated constantly so I knew exactly what was going on.

Marisela was awesome.

Tania (Ford owner) reviewed 7/30/26

Great service everything went smooth !

Tammi (Ford owner) reviewed 7/30/26

I was really happy with Marisela. She is professional and takes pride in her work.

Clarkson (Kia owner) reviewed 7/30/26

Brianna (Lexus owner) reviewed 7/30/26

Marisela at Caliber Collision was amazing! She was professional, friendly, and kept me updated throughout the entire repair process. She made everything easy and stress-free. I truly appreciate her excellent customer service and highly recommend her and the Caliber Collision team!

Adam (Kia owner) reviewed 7/28/26

Ryder (Ford owner) reviewed 7/27/26

Great job!

Ginger (Infiniti owner) reviewed 7/22/26

Personnel was so personable and professional. They made sure everything was done as promised and insisted they would not deliver to us until it was all perfect! It was a very pleasant experience and we appreciate all the efforts!! Thank you!

Mike (Lexus owner) reviewed 7/20/26

Andrew did a great job. Kept in constant contact about the stairs of the repair. The car looks great

Jean Ross (Toyota owner) reviewed 7/20/26

Alexis (Toyota owner) reviewed 7/20/26

Carlos (Honda owner) reviewed 7/17/26

They did a great job

Allison (Lexus owner) reviewed 7/16/26

Kevin (Ford owner) reviewed 7/16/26

Top of reviews

Caliber - Castle Hills

4.9 5,615 reviews
4750 Windhaven Pkwy
Lewisville, TX 75056
Caliber - Dallas Galleria

4.8 8,028 reviews
5954 Alpha Rd
Dallas, TX 75240
Caliber - Central Plano

4.8 7,930 reviews
2321 Central Expy
Plano, TX 75075

Texas Collision Centers # 10 -...

5.0 1,282 reviews
1001 Preston Road
Plano, TX 75093
Concours Paint & Body

5.0 462 reviews
11415 Anaheim
Dallas, TX 75229
Gerber Collision & Glass - Car...

5.0 24 reviews
2122 Country Club Drive Ste 180
Carrollton, TX 75006

view more shops in: Addison | 75001

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Caliber - Addison

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Addison

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,639)

1,382 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0