Caliber - Addison
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Berenice was fantastic to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff and very quick turn around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0 -
Berniece was nice though! She did add some positive to the experience
My Experience - 5.0/5.0 -
Bernice was amazing. She kept me updated throughout the entire process. I never had to call asking for an update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everything was good
Repair Quality - 5.0/5.0 -
No complaints
Customer Service - 5.0/5.0 -
No complaints
My Experience - 5.0/5.0 -
Appreciate Mark for his consistent updates
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mark was great with communication
My Experience - 5.0/5.0 -
The agent kept us completely informed throughout the process. She explained the continuing process in terms we could easily understand.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys did a great job; start to finish!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great. Fast service.
Customer Service - 4.0/5.0 -
Was told I have to go cash the insurance check. Went to 2 banks before the front desk told me to go back because they had a stamp to endorse it
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thanks again for turning an unhappy occurrence into a fantastic outcome.
Repair Quality - 5.0/5.0 -
Key me informed at each step, and got me back in my car ahead of schedule. Their work was impeccable. Hopefully I won’t need more work done in the future, but I do, I would not hesitate to use Caliber again. I’m a happy camper.
Customer Service - 5.0/5.0 -
Everyone was professional and friendly. My rep went above and beyond.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car was expertly repaired and ready ahead of time. I was kept informed of progress throughout the process, and it looks and drives like a new car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repairs and great service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I absolutely enjoyed my experience at Caliber! Diana at the front desk was always nice and friendly. She always smiled! Mark was an absolute great guy to work with! He kept me informed and I appreciated that! Would recommend you guys 10/10!!! Thank yall so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr. Mark was courteous and very detailed with updates! Diana at the front desk is also amazing! She is always so nice!
Customer Service - 5.0/5.0 -
Absolutely wonderful
Returned Clean
My Experience - 5.0/5.0 -
Initial contact through project completion was awesme
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
communication was awesome and the repairs look great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bernice was very helpfull
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Overall, the main damage to my car was repaired properly, and the vehicle is now functioning correctly. However, I was very disappointed with the quality of the reassembly and the cleanliness of the interior. When I picked up my car, the interior was dirty with a layer of dust and what appeared to be black stains. The car was also not reassembled well. The bumper and trunk lid were not properly fitted and were misaligned, making it clear that a lack of attention to detail was an issue during the repair process. The bumper was also not correctly assembled. I had to return my car twice to have these issues fixed. This caused a significant inconvenience and was frustrating because these problems should have been caught during a final quality check before the car was returned to me. I appreciate that the core damage was repaired well, but the poor finish work and cleanliness issues detracted from the overall service. I believe a better final inspection process would prevent these kinds of problems from happening in the future.