Caliber - Addison
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Check in with Celsea was easy and quick. She was very kind and efficient.
Customer Service - 4.0/5.0 -
Check in with Celsea with quick and easy. She was very kind and efficient. The updates provided did not reflect to the actual status. I received a message that the car was ready only to arrive and be told that they were working to wrap up everything.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication and car looked great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Peyton is an amazing employee and an asset to the company. He made my experience a 10/10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for a good job.
Likely to Recommend - 5.0/5.0 -
Despite everything, I think they do a good job of repair. Just need to work on communications.
Repair Quality - 4.5/5.0 -
I am not saying 10 because after my previously mentioned experience I want to drive the car a while longer to make sure everything is ok with it. Appearance-wise it looks great.
Customer Service - 3.5/5.0 -
I was texted for 5 straight days that my car would be ready the next day. When I picked it up, on the way home I realized the AC was not working so took it back. It took another three days to get it back. To be honest, I would have been fine with this if I had not gone through five straight days to promised delivery. However, it really generated a lot of angst. Since I had already paid for my car when I picked it up, I was no longer in the notification system. I had to call and get updates. "Didn't anyone call you with an update?" No.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Damaged pieces were replaced but I still hear a sound when turning left and right
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I appreciate the attention to detail however, the multiple delays were frustrating. Overall the vehicle was repaired great and no complaints with the finished product.
Customer Service - 4.5/5.0 -
Even with the issues in delay the customer service was great.
Returned Clean
My Experience - 5.0/5.0 -
My experience was excellent. Kelsey was awesome at communicating the issues with my car and when it was going to be completed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Today was the first day...overtime I hope all is good. From today everything appears in excellent condition
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
I’m very happy with my repairs. Chelsea kept me updated about the status of my car. She needs a pay raise.
Customer Service - 5.0/5.0 -
I received prior service from delivery to the pickup of my car.