Caliber - Albuquerque - Alameda
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great staff! Very polite! Always helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joe was excellent. Super helpful and knowledgeable.
My Experience - 5.0/5.0 -
Calibers was a great experience and I am more than happy with the work performed. I can be pretty picky at times and they did a perfect job. Thank you, Calibers
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are very professional and curious, as well as their work. I would recommend them to my family and friends.
Customer Service - 5.0/5.0 -
They are professional and curious, as well as doing good work. I would highly recommend them to family and friends
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joseph was great to deal with and my car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Joseph was great to work with. Wish the automatically generated emails were received more often and aligned with my reps info to me.
Returned Clean
My Experience - 5.0/5.0 -
Wonderful experience. I received professional service of the highest level. Kim was exceptionally pleasant and courteous to work with. She explained all and answered all questions. Joe Padilla was also exceptional in the quality of service he provided. All parts of the job were done well and in a timely fashion and I received regular updates by text all along the way. I am very happy that I chose Caliber Collision for my repairs.
My Experience - 5.0/5.0 -
Joe was great to work with. He followed thru with everything he promised. Everything was done one day earlier than quoted. Thanks for your professionalism Joe.
Likely to Recommend - 3.5/5.0 -
Our experience with previous local owner of shop (Danlar) was excellent, Regrettably, while the repairs appear to be of excellent quality, we can't give Caliber the same highest marks due to the longer than expected time to get the repairs completed. To be fair, this may not be an issue going forward once Caliber is firmly in control of this particular shop. Also, for our trouble and frustration, Caliber did provide us with a voucher for a complementary complete inside and outside detailing of our vehicle at our convenience. That touch was appreciated.
Repair Quality - 4.5/5.0 -
So far so good...ask me in another month after I drive the car more.
Customer Service - 3.5/5.0 -
Got caught in the conversion from local ownership of shop to Caliber Collision. Repair took 2 weeks longer than expected because the parts order for our repairs got delayed due to staff turnover.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took much too long to complete work. Parts not available from established source. No apparent effort to find another supplier.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
You send out e-mail "updates" yet they give no information about what is happening with the repair nor do they correctly indicate what day the repair will be done. Thankfully the staff at the shop, including Bill Reyes, kept me up to date on what was happening otherwise I might still be waiting to hear the status of my repair.
My Experience - 5.0/5.0 -
Professionalism, courtesy, of staff
Likely to Recommend - 5.0/5.0 -
This location is my first preference
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joe was exceptionally polite and professional
Likely to Recommend - 1.5/5.0 -
I would greatly like to recommend Caliber because of their nice personnel, however at this time i would not because of poor quality work and numerous re-works has been a major inconvenience for me in the last 6 weeks. I sincerely hope your company uses my feedback to improve both service and quality. Your nationwide company was one of the things that attracted me to choosing it. The company needs to focus on fixing repairs right the first time rather than relying on customers having to inspect for quality. Please let me know if i can be of any help to improve your company.
Repair Quality - 0.5/5.0 -
Initial poor/sloppy repair work led to repetitive and more obvious errors, leading to 4 times of re-work, which is still in progress. Was told each time that a careful final inspection was done, yet i found and pointed out obvious errors such as paint runs, scratches, sandpaper lines, and continued over-spray.
Customer Service - 2.5/5.0 -
For the most part, they are nice people, however, they did not contact me with repair updates as they said they would. I had to contact them to find out repair status. Several times they did not call me back when they said they would. The Service advisor did apologize for several rude comments made about me questioning obvious and repetitive repair mistakes. The manger is nice and understanding of my concerns, yet the poor quality of repair work continued. They blame it on the chaos of the transitioning process to a new company, yet they promote themselves as a different company with same high quality.