Caliber - Albuquerque - Yale Blvd
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
They'll work on the vehicle was amazing when we finally got it back we had some issues with Richard for a couple weeks zero communication every time I called it was something different two days from now 3 days from now next week I wouldn't have minded if it would have been some kind of communication I had to end up calling the company president and then they hook me up with the guy named Luis he called me right away and let me know what was going on and kept me in communication we had no issues going forward from there thank you Luis you ended up making everything perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs are great looks like the vehicle never was in an accident
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Good customer interactions with employees, yet the timeline of repairs kept getting prolonged, with a few promises of an earlier schedule. Just give me the longer schedule, dont try to make me feel better by saying a shorter time!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you every much u guys did a wonderful job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Came out wonderful I recommend to anyone u guys are the best
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had an excellent experience with Caliber. Honestly, my truck looks better than before my accident. I was surprised that the repairs were done on the day they had estimated. Also, the people were very friendly and professional. I hope to never have to do this again, but if I do, I’ll be going with Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the quality of work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was welcoming and responsive to my request including escorting me to look through my car.
Likely to Recommend - 5.0/5.0 -
I was extremely pleased with Caliber Collision and would not hesitate to recommend them to anyone I know.
Repair Quality - 5.0/5.0 -
Staff is open, responsive and provides honest feedback to my queries.
Customer Service - 5.0/5.0 -
Staff ensured me that repairs were on track, explained the next steps and gave an anticipated timeline for completion. Reassured me about concerns for car rental.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Would never recommend them.
Repair Quality - 0.5/5.0 -
Had a horrible experience. Having to take my car back for the 3rd time to be repaired correctly because it wasn’t done right the first time. I will never take it here again.
Customer Service - 0.5/5.0 -
Horrible. I kept getting excuses without accountability. I got apologies but still couldn’t seem to get the job done correctly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think the body work is fantastic. The mold is smooth and identical to the other side. T g e paint job was also very good. Thumbs up all the way around. And the price was not too bad. Thumbs up to everybody there 👍
My Experience - 0.0/5.0 -
The vehicle was brought to the Yale Blvd location with an initial target delivery date of June 5th. On May 29th, shop communications explicitly confirmed that the vehicle was tracking smoothly, scheduled for the paint booth on Monday, June 1st, and projected for completion by Wednesday, June 3rd. However, on June 2nd, the automated system pushed the completion date out by 9 days to June 12th with zero explanation or personal follow-up. When I proactively requested a status update, I was informed that the shop was waiting on a missing wheel. Because I opted to keep the insurance claim simple by declining a rental car, this 9-day delay forced me to drive my secondary V6 truck for my daily commute during a significant local gas spike, creating substantial unexpected fuel expenses. The most frustrating breakdown occurred after the vehicle was mechanically completed. Front-office staff repeatedly stated that the vehicle could not be released because they were waiting on a final payment from my insurance provider, Bristol West. Upon contacting the insurance adjuster directly, I discovered that the delay was caused entirely by Caliber Collision, as the shop had sat on the paperwork and failed to submit the supplemental claim amendment to the insurer until Tuesday of that final week. The shop created its own administrative bottleneck, misdirected the blame onto the insurance provider, and forced me to bear the ongoing daily fuel costs of their delay. While the technicians in the back did their jobs, the front-office communication and file management fell completely short of corporate standards.
Likely to Recommend - 0.5/5.0 -
While the physical repair work itself was done well, the administrative mismanagement, poor communication, and misleading updates make it impossible for me to recommend this facility. A 9-day parts delay was worsened by the front office sitting on the supplemental paperwork for days while misdirecting the blame onto my insurance provider. The lack of transparency and the unexpected out-of-pocket expenses I had to bear due to their administrative bottlenecks completely ruined the customer experience. I will be advising friends and colleagues to look elsewhere for collision repairs.
Repair Quality - 5.0/5.0 -
The technical repair work performed on my vehicle was completed satisfactorily. The bodywork, paint application, and final mechanical alignment appear to have been executed correctly by the technicians in the shop. While the office administration and timeline management fell short of corporate standards, the actual physical repair quality itself met expectations.
Customer Service - 0.5/5.0 -
The communication from the front office was incredibly poor and fundamentally misleading. My vehicle was delayed by 9 days due to a missing wheel component, with zero notes or proactive context added to the automated tracker. More frustratingly, the staff repeatedly blamed my insurance company for a final payment delay, claiming they were waiting on a check to clear the account. When I contacted my insurer directly, I discovered the shop had sat on the paperwork and failed to even submit the supplemental claim amendment until Tuesday of that final week. The office staff created their own administrative bottleneck, deflected the blame, and forced me to bear the compounding daily fuel costs of driving my backup vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Best service I have ever had. Josh was great the girls at the front desk were very helpful and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service all-around !