Caliber - Albuquerque - Yale Blvd

Likely to Recommend - 0.5/5.0 -

Would never recommend them.

Repair Quality - 0.5/5.0 -

Had a horrible experience. Having to take my car back for the 3rd time to be repaired correctly because it wasn’t done right the first time. I will never take it here again.

Customer Service - 0.5/5.0 -

Horrible. I kept getting excuses without accountability. I got apologies but still couldn’t seem to get the job done correctly.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I think the body work is fantastic. The mold is smooth and identical to the other side. T g e paint job was also very good. Thumbs up all the way around. And the price was not too bad. Thumbs up to everybody there 👍

My Experience - 0.0/5.0 -

The vehicle was brought to the Yale Blvd location with an initial target delivery date of June 5th. On May 29th, shop communications explicitly confirmed that the vehicle was tracking smoothly, scheduled for the paint booth on Monday, June 1st, and projected for completion by Wednesday, June 3rd. However, on June 2nd, the automated system pushed the completion date out by 9 days to June 12th with zero explanation or personal follow-up.  When I proactively requested a status update, I was informed that the shop was waiting on a missing wheel. Because I opted to keep the insurance claim simple by declining a rental car, this 9-day delay forced me to drive my secondary V6 truck for my daily commute during a significant local gas spike, creating substantial unexpected fuel expenses.  The most frustrating breakdown occurred after the vehicle was mechanically completed. Front-office staff repeatedly stated that the vehicle could not be released because they were waiting on a final payment from my insurance provider, Bristol West. Upon contacting the insurance adjuster directly, I discovered that the delay was caused entirely by Caliber Collision, as the shop had sat on the paperwork and failed to submit the supplemental claim amendment to the insurer until Tuesday of that final week.  The shop created its own administrative bottleneck, misdirected the blame onto the insurance provider, and forced me to bear the ongoing daily fuel costs of their delay. While the technicians in the back did their jobs, the front-office communication and file management fell completely short of corporate standards.

Likely to Recommend - 0.5/5.0 -

While the physical repair work itself was done well, the administrative mismanagement, poor communication, and misleading updates make it impossible for me to recommend this facility. A 9-day parts delay was worsened by the front office sitting on the supplemental paperwork for days while misdirecting the blame onto my insurance provider. The lack of transparency and the unexpected out-of-pocket expenses I had to bear due to their administrative bottlenecks completely ruined the customer experience. I will be advising friends and colleagues to look elsewhere for collision repairs.

Repair Quality - 5.0/5.0 -

The technical repair work performed on my vehicle was completed satisfactorily. The bodywork, paint application, and final mechanical alignment appear to have been executed correctly by the technicians in the shop. While the office administration and timeline management fell short of corporate standards, the actual physical repair quality itself met expectations.

Customer Service - 0.5/5.0 -

The communication from the front office was incredibly poor and fundamentally misleading. My vehicle was delayed by 9 days due to a missing wheel component, with zero notes or proactive context added to the automated tracker. More frustratingly, the staff repeatedly blamed my insurance company for a final payment delay, claiming they were waiting on a check to clear the account. When I contacted my insurer directly, I discovered the shop had sat on the paperwork and failed to even submit the supplemental claim amendment until Tuesday of that final week. The office staff created their own administrative bottleneck, deflected the blame, and forced me to bear the compounding daily fuel costs of driving my backup vehicle.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Best service I have ever had. Josh was great the girls at the front desk were very helpful and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service all-around !

My Experience - 0.0/5.0 -

I have to say that the only reason that Iam not satisfied with the work is because I feel that if you tell a customer that his car is completed all work should be done. The customer should not have to make arrangements to take the car in to complete the work. Inconveniences such as having someone drop him off and pick-up car, in my case I do not live in Abq but sixty mile trip away. Just something that maybe something that should be considered. Other than this issue so far I am satisfied .

Likely to Recommend - 5.0/5.0 -

Definitely! Friendly service and expert repair work. Who can ask for more?

Repair Quality - 5.0/5.0 -

Did a great job fixing the damage. Looks good as new!

Customer Service - 5.0/5.0 -

Customer service was great! Thoroughly enjoyed the experience.

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and service. Everyone treated me so nicely. Smooth and fast process. They also handled my car rental. Awesome service!!

Customer Service - 5.0/5.0 -

Excellent service by the entire staff.

Returned Clean

My Experience - 0.0/5.0 -

The work they did was good, but the technician left my car very dirty inside with a lot of dust on the seats. When I dropped off my car it was clean. When cleaning the car the dust gave me allergies. I'm not happy about it

My Experience - 5.0/5.0 -

beautiful job!