Caliber - Alcoa - Airport Hwy
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional! The repair was completed in a timely fashion and looked like the original.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and caring personal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on body work. Great job by Neil. Very helpful. Cruise control still does not work.
Customer Service - 5.0/5.0 -
Great job repairing body and lights from hitting a deer. Had electric issues after. Neil helped us thru that. He did a great job of keeping us informed. Our Cruze control still does not work. We will ask him for further advise.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Neil was great kept me informed and made everything easy from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
neil was great kept me informed i would deff recommend
Customer Service - 5.0/5.0 -
great
Returned Clean
My Experience - 5.0/5.0 -
I was treated with kindness and respect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and courteous, would definitely use them again.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Neil was super nice and easy to work with. We appreciate him and his team in all the hard work in getting our car back on the road. Within a week and a half we had our car back. This was the most efficient and communicative experience we’ve ever had with a body shop will definitely recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will be sending an email to my community (600 homes) recommending Caliber Collision and Neil Herrin.
Repair Quality - 5.0/5.0 -
Neil Herrin and team did an amazing job on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
As always, Faye has been a pleasure to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Faye has been phenomenal to work with
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The Cab roof has been repaired but there are seams where you can identify repair work was done.
Customer Service - 2.5/5.0 -
We had an estimate performed first of March and then scheduled appointment to have repairs completed. When dropping off the car on the appointment date (4/7/23) I asked about timeframe to complete repairs (Friday). I was told I would be followed up with on Monday. By end of day Wednesday, the truck still had not moved from place where I parked it and no communication. The next Friday I get email stating "Thank you for using Caliber Collision to service your Ford and restore you back to the rythem of your life!" I would assume this to mean repairs are complete and ask if I can pick up the truck. Repairs still weren't started. I get another vague email stating "Your repairs are coming along nicely". On Friday,4/21, I get email stating "Ford is ready to be picked up". I called on Monday 4/24, morning stating I was on my way and was told that truck got dirty during repairs and they were going to get it washed. They called back stating it was ready and when I picked the car up it had dust on the white dust on seats and all over the floorboard. When looking at the cab it was obviously never washed and dirty. Communication was vague and lacking during the entire process. Being a work truck, we make appointments to have it worked on once delivered and not setting for over a week before being moved.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the email updates to let me know how the repair was progressing.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was notified my company vehicle was ready for pickup. Upon arrival I inspected the repairs and to say I was not satified is putting it mildly. Firstly the car was not washed as expected. As i went around the car I noticed terrible overspray from the paint on ALL moldings. The wrong color paint was applied. The front and rear panels along with the hood were misaligned so bad that there were huge gaps in the seams on one side of the car and rubbing against each other on the other side. The hood was actually worse. I could stand in front of the car and see how badly it was misaligned. The location manager followed me aroung the enire time and agreed how bad the repairs were done. She stated she did not have time to do a walk around before i was told it was ready. She also stated the car would be repaired correctly and would call me when it was ready. I had failed to take photos of the horrible repair work so I called and spoke to Faye. She agreed to take the photos and email them to me. I explained that i was being asked by one of our managers to get the photos. She later sent me an email stating, "Bob, My apologies, The guys have most everything adjusted, and working on the last few things. I really am not comfortable sending photos that are negative towards our repairs, everyone is always learning And my guys are young, but they are correcting the issues, I hope you understand. As soon as it is ready I will call you. I will have it ran through the wash. Thank you Lina Faye Hubbard Office Administrator Caliber Collision – Alcoa Airport #2830 3234 Alcoa Highway Alcoa, TN 37701 W: 865-379-1311 E: [email protected] Write Us A Review www.calibercollision.com. Do yourselves a favor, do not take you care to this location.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lina was phenomenal! Very much appreciate all the help she gave in making this and easy process
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Faye helped me from beginning to end and was always friendly, pleasant, and informative. I also truly appreciated your email updates with link to an informative website on the status of the vehicle but also quick and accessible contact info. Great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing that would have made the experience better would be if the interior (dash/horizontal surfaces) had been wiped down. There was a fair amount of dust on everything.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was very good. Job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was grate.
Customer Service - 4.5/5.0 -
Had really good customer service