Caliber - Alcoa - Northpark

4.8 (2,753reviews)
95%
3035 North Park Blvd.,  Alcoa,  TN  37701
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,753)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than before. Timeliness was a strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were repeatedly commended. A few customers noted concerns such as missed repairs, cleanliness issues, or delays, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"On time, excellent workmanship and terrific communications."
"Quality finished appearance. Continual updates during process and completed when promised. Thank you"
"... professional, personable, helpful, considerate, and the body repair work done to my Subaru Crosstrek was top notch snd the vehicle looks good as new, and in record ..." Read more
"I love the quality of work done on my truck!! Im very impressed in the level of detail they put in to making it look ..." Read more
"Im impressed with the quality repair, the consistent communication and pleasant people."
"Very satisfied, repair was flawlessly performed and work was completed days before I expected. Great work Caliber!!! Hope I dont have ..." Read more
"My vehicle was completed ahead of schedule."
"the repair was great faster , front desk so nicer they fix my car sooner the day post too be ready i am highly impressed ."
"Ready way early, very nice surprise."
"More than a week before expected."
"... service and timing of the repairs was perfect....near everyday constant updates and communication. I have the car back and I swear I drives better ..." Read more
"LOVED the text updates"
"The communication was outstanding throughout the entire process! Everyone I worked with was extremely friendly and ..." Read more
"I absolutely love the texting updates. I didnt have to call one time to find out the status. I was kept well informed and I appreciate that."
"Great communication on the process of the repair. The work was accomplished on schedule and the completed ..." Read more

My Experience

Great service and great communication. Thanks for putting me back in my truck super fast.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will recommend Calibur Collision to anyone!

Likely to Recommend

Repair Quality

I’m well satisfied with Caliber Collision. The repair and the people I dealt with. I will recommend Caliber Collision to anyone.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kind and friendly office staff. The work was done quickly and well. Updates were given often. I would 100% recommend Caliber.

Likely to Recommend

Repair Quality

Customer Service

I dealt mostly with the Callahan location and they went above and beyond. The Alcoa location did the repairs and kept me updated the whole time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did a great job. It didn't take long at all getting my bumper and repairing it! Thanks for taking such good care of us!

Likely to Recommend

Repair Quality

Did a great job and did it in a timely manner!! Thank you!

Customer Service

Texted every day

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone here was very friendly and worked diligently to repair my car

Likely to Recommend

Repair Quality

I can’t tell that there was any damage

Customer Service

Very polite people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rick was helpful, as was Ashlyn. So far it seems like the team did a great job restoring my Jeep, the exterior looks almost brand new.

Likely to Recommend

For the impeccable paint job alone, I would recommend

Repair Quality

So far seems like they did a great job, the paint looks phenomenal

Customer Service

Ashlyn was awesome. Give that girl a raise

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Scott communicated well and was very responsive to my needs. He's a great asset to the company.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very courteous service. Meticulous work. Quite satisfied.

Customer Service

Very courteous service. Meticulous work. Quite satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Absolfreakingloutley!

Repair Quality

Everyone in the office is professional, smiles at you and tries their best to help. I forgot my cup that I was very sentimental to in their office and Scott put it back in my vehicle for when I returned. I love that no matter what questions I had they were there. The daily updates by text/call was so nice. I appreciate follow up and the overall experience I had. After a hit and run accident that wasn’t my fault they really did everything possible to ensure I was taken care of. Thank goodness I chose Caliber!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience thank you

Repair Quality

Well pleased

Customer Service

From the beginning to the end customer care was excellent. Always kept me informed daily

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I felt updated throughout repair process and the car looked great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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