Caliber - Arlington - Southwest

4.9 (1,116reviews)
95%
6601 S Cooper St,  Arlington,  TX  76001
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,116)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for proactive and thorough communication, keeping customers informed at every stage of the repair process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff were widely described as friendly, professional, and genuinely caring. Coordination with insurance companies and rental car services was also appreciated for making the process seamless. A few customers noted areas for improvement directly in their feedback, including more consistent proactive update cadence, closer attention to detail on final inspections, and clearer communication when timelines shifted unexpectedly.
AI-Generated from reviews written in the last 12 months
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"... repairs of my vehicle. This was the smoothest and most professional experience Ive gone through. Again, thank you everybody for an excellent service." Read more
"Outstanding service, super friendly and an amazing repair! Thank You!"
"... communication throughout the process of repairing my vehicle. The completed repairs are great!" Read more
"They were excellent with the repairs and paid attention to every detail of the repairs."
"Job done beautifully and efficiently!"
"You returned the car two days early and the car looks like it was never damaged. A job well done!"
"They completed my vehicle earlier then projected. Communicated progress each day"
"All around great experience. Great communication. Repair was done in timely manner. Wonderful job!"
"... stopped as it was ridicuously inaccurate. Ultimately, they missed thier promised delivery date twice and communication was lacking for sure" Read more
"My car was returned in pristine condition. I also received it back a few days ahead of schedule, which was great."
"... never had to wonder what was going on with my car, at every stage, if they needed to pivot, I was well informed and well taken care of!" Read more
"Better communication between shop and customer. Customer should not have to call the shop the shop should call customer with updates."
"Communication to your customers matters Im a husband. Im a manager at a facility. Im a dad ..." Read more
"Appreciated the proactive communication, quick turn around on repairs, using Subaru parts, cleaning of the car, and coordination ..." Read more
"... process, which Im super thankful for. I appreciate the quick diagnosis and clear communication as repairs were made. Everyone was friendly and kind! Highly recommend!" Read more

My Experience

Pleasant experience from start to finish. The actual bill came in $200 less than estimated.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was professionally done. The job was explained all around great service as always five star plus

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Lupe was kind, if not always responsive when he said he would be. (I went weeks with promises of texts or emails and received none.) The car LOOKS good, but several sensors and lights are still on, and I'm having trouble adjusting them. But when I asked about the first one (tire pressure), I was told to go to Discount Tire for service. So I'm assuming you aren't going to fix them, and I'll have to find solutions elsewhere.

Likely to Recommend

A retiree who had nothing else to do would be a great customer for them. Someone who's trying to fit this into their life is going to be frustrated.

Repair Quality

Customer Service

Lots more promises to text than actual texts receive. The fact that they were only open M-F was a HUGE hassle for someone who actually travels for work.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Caliber did a great job…

Likely to Recommend

Repair Quality

Always professional, courteous, responsive and extremely thorough!!!

Customer Service

Once I reach the Southwest Arlington shop they are so professional, friendly and thorough

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First of all, I want to thank everybody that was involved in the repairs of my vehicle. This was the smoothest and most professional experience I’ve gone through. Again, thank you everybody for an excellent service.

Likely to Recommend

Definitely will recommend.

Repair Quality

No issues or complaints whatsoever.

Customer Service

Customer service at its best.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful work, wonderful staff who know what to do!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gary went to bat for my wife and I with repairs on our car. He was able to get the supplemental claim submitted and probably had to contact the at fault driver insurance company multiple times to get things moved along. Because the insurance company is not communicative and wants everyone to follow up on their process.

Customer Service

Gary went to bat for my wife and I with repairs on our car. He was able to get the supplemental claim submitted and probably had to contact the at fault driver insurance company multiple times to get things moved along. Because the insurance company is not communicative and wants everyone to follow up on their process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lupe did a great job working with me and getting the best results for the price possible. Thank you!

My Experience

The entire process was great. Mr. Lupe was my contact person. He kept me informed on every step my vehicle was going through. This is my 3rd vehicle that I have taken to Lupe at Caliber. They do great work. I will continue to take vehicles there whenever something happens. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

thanks for your service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a very good. Service was good Alex did a good job explaining everything. I would use your service and would recommend other people. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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