Caliber - Arlington - Southwest
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Lupe was exceptional to work with. He was very proactive with his communication, transparent about the pricing, what to expect, possible additional cost etc. He also gave me fair pricing and was an advocate for me to make sure I was not over charged, especially as a returning customer. Additionally, he was very help navigating the drop off and pick up the car based on my limited availability due to work travel.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I’m happy with the customer service and look after the repair however I am hearing a whistling sound coming from the door that was replaced.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You returned the car two days early and the car looks like it was never damaged. A job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Body work is good, but more attention to putting parts back in the proper place.
Repair Quality - 3.0/5.0 -
The body work was good. The alignment still seems slightly off.
Customer Service - 2.5/5.0 -
When I went to get my car inspected, the ODB2 port connector was not where it should have been. Lupe came to Valvoline and found it and put it back. This could have caused my vehicle to fail an inspection. You should always check and double check to make sure the vehicle is put back as it should be.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed on the progress of my auto during each step. Caliber staff let me use my drivable automobile until the necessary parts arrived so I could keep the rental cost in check, which I really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very prompt service and perfect bumper job repair Very happy customer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service and clean new facility
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Rating is subject to change if paint issue is minor.
Repair Quality - 2.5/5.0 -
Wish to refrain from giving a rating at this time. I have to return to the shop to install a part that was on order. I have also noticed a problem with the paint, which may have a simple remedy.
Customer Service - 2.5/5.0 -
5 only because I have to give a rating to continue. The car has to return to the shop to have an ordered part installed, and I have noticed a very visible problem with the paint. May be a minor issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lupe was great! Super friendly and kept me informed about the entire process from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The assigned agent at Caliber, Alex was great. He was very informative during the process, had great customer service skills and kept me updated along the way. The experience was easy. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They completed my vehicle earlier then projected. Communicated progress each day