Caliber - Arlington TN

4.8 (2,834reviews)

97%

(901) 472-3506

5757 Airline Road, Arlington, TN 38002

97%

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5757 Airline Road
Arlington, TN 38002

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About Caliber - Arlington TN

See Photos

5757 Airline Road
Arlington, TN 38002

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,834)

Sort By:
Newest
Rating

2,389 Customers Rated

5 Stars

72.7% Complete

(2059)
4 Stars

6.3% Complete

(179)
3 Stars

1.5% Complete

(42)
2 Stars

1.6% Complete

(45)
1 Star

0.4% Complete

(10)
< 1 Star

1.9% Complete

(54)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, professional and friendly staff, and excellent repair work that often left vehicles looking brand new. Many highlighted the proactive and thorough communication, including daily text updates and prompt responses to calls and texts, which made stressful situations feel seamless. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, such as clearer communication around delays, ensuring repairs are completed correctly the first time, and refining the text notification system to avoid confusion about vehicle readiness. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding repair work!! The team was professional, fast and the quality of the repair was spectacular. Our car looks brand new again. I'm incredibly grateful ..." Read more

"I am extremely satisfied with Caliber regarding the collision repair quality, turn around time, and customer service. I would ..." Read more

"... after hearing a mixed review and were hands down, 100% happy with both the work that was done and the experience. It took two weeks to complete the repairs after ..." Read more

"Caliber Collision is amazing! They have an incredible staff who truly cares about providing the BEST professional service in a timely manner. Thank you for the great job you ..." Read more

"The repair is perfect! Youd never even know that there was so much damage to begin with!"

"Candy was great to deal with and very professional. I was impressed with the turnaround time. I was pleased with the repair."

"Looks brand new, the shop got me the truck back in my possession 7 days early, and they even cleaned the truck."

"Quality workmanship and finished well ahead of schedule."

"Quality of the repair is a 10. The way the the company handle the repair is a zero. Local employees are great. Parent company upper management should not over book ..." Read more

"... date was changed before the end of each day. I would make plans to go pick up directly after work, but then be told that the date was extended at 5:00." Read more

"Fabulous communication. The texts that came daily with updates were beyond helpful and beneficial to me not to have to stop my daily work to check ..." Read more

"The best communication system I have ever seen. Spectacular."

"Staff was hard to get in touch with, I received a text message saying my car was done so I drove 40 minutes the next day to pick up my car and they said it wasn't ..." Read more

"Without me calling, I seldom received updates. So I just kept getting delay texts with no reason. I understand these things happen ..." Read more

"The links sent didnt give much detail other than it was being worked on. While there was communication it was lacking in ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding repair work!! The team was professional, fast and the quality of the repair was spectacular. Our car looks brand new again. I'm incredibly grateful ..." Read more

"I am extremely satisfied with Caliber regarding the collision repair quality, turn around time, and customer service. I would ..." Read more

"... after hearing a mixed review and were hands down, 100% happy with both the work that was done and the experience. It took two weeks to complete the repairs after ..." Read more

"Caliber Collision is amazing! They have an incredible staff who truly cares about providing the BEST professional service in a timely manner. Thank you for the great job you ..." Read more

"The repair is perfect! Youd never even know that there was so much damage to begin with!"

"Candy was great to deal with and very professional. I was impressed with the turnaround time. I was pleased with the repair."

"Looks brand new, the shop got me the truck back in my possession 7 days early, and they even cleaned the truck."

"Quality workmanship and finished well ahead of schedule."

"Quality of the repair is a 10. The way the the company handle the repair is a zero. Local employees are great. Parent company upper management should not over book ..." Read more

"... date was changed before the end of each day. I would make plans to go pick up directly after work, but then be told that the date was extended at 5:00." Read more

"Fabulous communication. The texts that came daily with updates were beyond helpful and beneficial to me not to have to stop my daily work to check ..." Read more

"The best communication system I have ever seen. Spectacular."

"Staff was hard to get in touch with, I received a text message saying my car was done so I drove 40 minutes the next day to pick up my car and they said it wasn't ..." Read more

"Without me calling, I seldom received updates. So I just kept getting delay texts with no reason. I understand these things happen ..." Read more

"The links sent didnt give much detail other than it was being worked on. While there was communication it was lacking in ..." Read more

Wanda (Mercedes-Benz owner) reviewed 9/14/26

Debra (Nissan owner) reviewed 9/14/26

Great job very nice group of people there 0-10 I would give a 10

Great staff great job

Great

Reid (Audi owner) reviewed 9/10/26

Big shout out to Lauren for keeping me informed on the progress of repairs to my Audi!!!

Martha (Ford owner) reviewed 9/10/26

Excellent Service and Lisa was Amazing!!Great customer service by her!!!

Glen (Nissan owner) reviewed 9/10/26

Brooke (Lincoln owner) reviewed 9/10/26

Angela (Nissan owner) reviewed 9/8/26

Richard (Toyota owner) reviewed 9/7/26

Lauren is awesome. She has always been extremely professional, knowledgeable and her customer service skills are on point! Thank you Caliber 😊

I won’t use anybody but Caliber Collision.

Lesley (Ford owner) reviewed 9/7/26

Joan (Chevrolet owner) reviewed 9/7/26

Robert (Ford owner) reviewed 9/4/26

These guys were AWESOME to work with. They kept me up to date on progress and made the stress of the wreck easier to deal with.

They really made a tough situation doable

The Bronco looks so good

They kept me informed and answered all of my questions

Wanda (Toyota owner) reviewed 9/3/26

Markell (Kia owner) reviewed 9/2/26

Thanks to ms Lisa and the staff my car looks amazing smells good looks good I love the customer service and the detail work I always recommend people to come here

Great job

Cedric (Buick owner) reviewed 9/1/26

No thank please don't call me!

Steven (Cadillac owner) reviewed 9/1/26

Lauren is exceptional Very professional!

Lois (Volvo owner) reviewed 8/31/26

Can repair Excellent job & connection n ease with rental car n return

Curtis (GMC owner) reviewed 8/31/26

Outstanding service by Jeff

James (Chevrolet owner) reviewed 8/31/26

Ronald (Mercedes Benz owner) reviewed 8/28/26

I am extremely satisfied with Caliber regarding the collision repair quality, turn around time, and customer service. I would definitely recommend Caliber Collision to other parties that have a need for auto collision repair.

Douglas (Ford owner) reviewed 8/27/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Arlington TN

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Arlington TN

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,834)

2,389 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean