Caliber - Collierville

4.8 (2,853reviews)
96%
430 E Winchester Blvd.,  Collierville,  TN  38017
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,853)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or even better than before. Timeliness was another strong point, as many repairs were completed ahead of schedule. Customers appreciated the professionalism and friendliness of the staff. A few customers noted areas for improvement directly from their experiences, including sporadic updates in some cases, delays in return calls, occasional repair quality concerns, and confusion around loaner car coordination with third-party providers.
AI-Generated from reviews written in the last 12 months
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"... works perfectly. I truly appreciate their honesty, quality workmanship, and customer service. Highly recommended for anyone looking for dependable auto repair service!" Read more
"Couldnt be more happy with the quality of work, the professionalism and politeness of the staff, and the level of service provided! I was kept updated ..." Read more
"The work was impeccable. I appreciated the daily texts keeping me updated. Im extremely satisfied and so ..." Read more
"Communication was superb. The quality of work was worth the wait."
"... They got my vehicle in and out with no problems and kept me updated with every step until completion. Thank you" Read more
"... provided! I was kept updated every step of the way, the work was done 10 days sooner than estimated, and you couldnt even tell where the damage was when ..." Read more
"I was pleasantly surprised that the repairs were finished two days ahead of schedule. The team worked efficiently and delivered great ..." Read more
"... service was excellent and very happy that it was done over a week earlier than originally estimated!" Read more
"My vehicle took over two months to finish I did have a rental but I was scared someone didnt ..." Read more
"Smooth onboarding. Kept me informed all the way. Delivered earlier than what was quoted. Very thorough work"
"... collision repair shops, Caliber was awesome. I was updated on the status of my vehicle every Monday, Wednesday and Friday. I knew exactly where they were at in the process ..." Read more
"... repair was done very well. Highly appreciated your excellent communication throughout the process, the regular updates kept me informed every step of the way. Thank you ..." Read more
"I appreciate the frequent text messages giving me updates on the progress of repairs. I was disappointed the car was not ready by the ..." Read more
"The text were very sporadic and I had to call to double check on my car."
"At time s text messages never received a call"

Likely to Recommend

Repair Quality

Customer Service

Crystal was so helpful and communicated well during the whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I had an excellent experience getting the rear light fixed on my 2022 Toyota Sienna. The service was professional, reliable, and completed with great attention to detail. They diagnosed the issue correctly, provided the right repair, and did a fantastic job. The work was completed efficiently, and everything looks and works perfectly. I truly appreciate their honesty, quality workmanship, and customer service. Highly recommended for anyone looking for dependable auto repair service!

My Experience

I was really pleased with the service and my advisor.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whole process was very great. I was consistently texted with updates of repairs and truck was done within timeframe they originally estimated. I appreciate how informed I was during the repair. Quality of work was very good.

Likely to Recommend

Very satisfied with repairs, communication, and courtesy! Will use them again if we have to.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a good job and kept me informed often

My Experience

My Experience

Thanks for a wonderful job well done.

Likely to Recommend

Because of the good work.

Repair Quality

Everything looked good and they did a wonderful job and loved the detail they did on it thanks for a job well done.

Customer Service

Everything looked good and they did a wonderful job and loved the detail they did on it thanks for a job well done.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

No muss, no fuss…OUTSTANDING!

My Experience

My Experience

Crystal and everyone involved in my auto repair were kind and did exceptional work Thanks again If you ever need anything repaired don’t hesitate to contact them

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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