Caliber - Memphis - Covington Pike

4.8 (3,041reviews)

96%

(901) 377-4800

2419 Covington Pike, Memphis, TN 38128

96%

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2419 Covington Pike
Memphis, TN 38128

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About Caliber - Memphis - Covington Pike

See Photos

2419 Covington Pike
Memphis, TN 38128

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,041)

Sort By:
Newest
Rating

2,607 Customers Rated

5 Stars

75.4% Complete

(2294)
4 Stars

5.4% Complete

(163)
3 Stars

1.5% Complete

(46)
2 Stars

0.8% Complete

(25)
1 Star

0.5% Complete

(16)
< 1 Star

2.1% Complete

(63)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process without needing to follow up. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional date changes, minor paint or alignment issues upon pickup, and some confusion between automated and manual updates. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly ..." Read more

"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated on a consistent ..." Read more

"Everyone I encountered was professional as well as personable. The repair was great. Everything was beyond expectations."

"... vehicle back to us when the repairs were complete. The car looked just like new, and we were extremely impressed with the quality of the work. We truly appreciated ..." Read more

"... progress and called personally when the work was done. Timeframe from start to finish was extraordinary. Highly recommend. Top Tier Service. No Hassle Process. ..." Read more

"Job was done perfectly and done quicker than i expected"

"Yes it was ready 1 day early!"

"... the best car repair experience we have ever had! Our car was ready earlier than expected and we were able to take it on our vacation! It looked like a brand ..." Read more

"The job was done much faster than expected. Beautifully done. Thanks"

"... Collision did an excellent job repairing my vehicle. The turn around time was very swift. Id recommend Caliber Collision to family and friends." Read more

"... welcoming - and the free cup of coffee is a bonus! I absolutely love the regular communication that keeps me informed of my car‘s progress - its nice not to have to call ..." Read more

"Text messages with updates were very helpful."

"Communication verses the text were different. It was confusing to know what was actually going on because the automated ..." Read more

"... of entire staff. The communication was excellent, even before I thought about my vehicle, I received a text with the current status. My vehicle was so clean ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly ..." Read more

"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated on a consistent ..." Read more

"Everyone I encountered was professional as well as personable. The repair was great. Everything was beyond expectations."

"... vehicle back to us when the repairs were complete. The car looked just like new, and we were extremely impressed with the quality of the work. We truly appreciated ..." Read more

"... progress and called personally when the work was done. Timeframe from start to finish was extraordinary. Highly recommend. Top Tier Service. No Hassle Process. ..." Read more

"Job was done perfectly and done quicker than i expected"

"Yes it was ready 1 day early!"

"... the best car repair experience we have ever had! Our car was ready earlier than expected and we were able to take it on our vacation! It looked like a brand ..." Read more

"The job was done much faster than expected. Beautifully done. Thanks"

"... Collision did an excellent job repairing my vehicle. The turn around time was very swift. Id recommend Caliber Collision to family and friends." Read more

"... welcoming - and the free cup of coffee is a bonus! I absolutely love the regular communication that keeps me informed of my car‘s progress - its nice not to have to call ..." Read more

"Text messages with updates were very helpful."

"Communication verses the text were different. It was confusing to know what was actually going on because the automated ..." Read more

"... of entire staff. The communication was excellent, even before I thought about my vehicle, I received a text with the current status. My vehicle was so clean ..." Read more

Dianna (Honda owner) reviewed 8/3/26

Taylor was very helpful and professional. Thank you.

Delicia (Nissan owner) reviewed 8/3/26

Taylor and staff were wonderful to work with. Taylor kept me informed on every step of the repairs. Great customer service and it was a pleasure working with them.

Christopher (Volvo owner) reviewed 8/3/26

Diane (Buick owner) reviewed 8/3/26

Update daily on progress of repairs. Staff is very polite and caring. .

Marjorie (Kia owner) reviewed 8/3/26

The team communicated with me constantly letting me know what was happening with my car. Gave me a date they were going to deliver on and they did. Great staff and work.

Excellent work, people and communication.

Danette (Honda owner) reviewed 8/3/26

My experience was off the chain. Taylor did an excellent job with communicating the process from start to finish. She explained everything as to why she had to mark my car and what is the time frame for them to get started. She was very polite, kind and friendly. I would recommend her anytime I need any work done on my car.

Ms. Taylor was very helpful throughout my experience. She explained why she was marking my car and the approximate day that my car would be ready. She informed me that she would be texting me about the status of my car and if I had any questions that she would gladly answer them to the best of ability. I enjoyed talking to her because she eased my mind tremendously.

Trinity (Jeep owner) reviewed 8/3/26

John (Chevrolet owner) reviewed 8/3/26

There were a few small issues that were resolved right away. Good communication maked a big difference.

Mildred (Lexus owner) reviewed 8/3/26

Timothy (Chevrolet owner) reviewed 8/3/26

You guys did an amazing job on my Chevrolet. Thanks

Everything turned out beautiful

Shannon was Excellent

John Rocco (Subaru owner) reviewed 8/3/26

Charity (Mazda owner) reviewed 7/31/26

Helen (Chevrolet owner) reviewed 7/31/26

Everything went well 😌

Ltcol Wayne (Mercedes-Benz owner) reviewed 7/31/26

James (GMC owner) reviewed 7/30/26

2Ndlt Jefferson (Ford owner) reviewed 7/30/26

Sarah (RAM owner) reviewed 7/30/26

Lula (Chevrolet owner) reviewed 7/30/26

I would recommend all my family and friends because you all works diligently.

New front window. Yeah!!!

I was updated on my car daily. Yeah!!

Patricia (Honda owner) reviewed 7/28/26

Ragan (Ford owner) reviewed 7/27/26

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view more shops in: Memphis | 38128

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Memphis - Covington Pike

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Memphis - Covington Pike

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,041)

2,607 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?