Caliber - Memphis - Covington Pike

4.8 (3,041reviews)
96%
2419 Covington Pike,  Memphis,  TN  38128

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,041)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process without needing to follow up. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional date changes, minor paint or alignment issues upon pickup, and some confusion between automated and manual updates. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly ..." Read more
"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated on a consistent ..." Read more
"Everyone I encountered was professional as well as personable. The repair was great. Everything was beyond expectations."
"... vehicle back to us when the repairs were complete. The car looked just like new, and we were extremely impressed with the quality of the work. We truly appreciated ..." Read more
"... progress and called personally when the work was done. Timeframe from start to finish was extraordinary. Highly recommend. Top Tier Service. No Hassle Process. ..." Read more
"Job was done perfectly and done quicker than i expected"
"Yes it was ready 1 day early!"
"... the best car repair experience we have ever had! Our car was ready earlier than expected and we were able to take it on our vacation! It looked like a brand ..." Read more
"The job was done much faster than expected. Beautifully done. Thanks"
"... Collision did an excellent job repairing my vehicle. The turn around time was very swift. Id recommend Caliber Collision to family and friends." Read more
"... welcoming - and the free cup of coffee is a bonus! I absolutely love the regular communication that keeps me informed of my carβ€˜s progress - its nice not to have to call ..." Read more
"Text messages with updates were very helpful."
"Communication verses the text were different. It was confusing to know what was actually going on because the automated ..." Read more
"... of entire staff. The communication was excellent, even before I thought about my vehicle, I received a text with the current status. My vehicle was so clean ..." Read more

My Experience

Taylor was very helpful and professional. Thank you.

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My Experience

Taylor and staff were wonderful to work with. Taylor kept me informed on every step of the repairs. Great customer service and it was a pleasure working with them.

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My Experience

Update daily on progress of repairs. Staff is very polite and caring. .

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Returned Clean

My Experience

The team communicated with me constantly letting me know what was happening with my car. Gave me a date they were going to deliver on and they did. Great staff and work.

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Repair Quality

Excellent work, people and communication.

Customer Service

Returned Clean

My Experience

My experience was off the chain. Taylor did an excellent job with communicating the process from start to finish. She explained everything as to why she had to mark my car and what is the time frame for them to get started. She was very polite, kind and friendly. I would recommend her anytime I need any work done on my car.

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Ms. Taylor was very helpful throughout my experience. She explained why she was marking my car and the approximate day that my car would be ready. She informed me that she would be texting me about the status of my car and if I had any questions that she would gladly answer them to the best of ability. I enjoyed talking to her because she eased my mind tremendously.

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My Experience

There were a few small issues that were resolved right away. Good communication maked a big difference.

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My Experience

You guys did an amazing job on my Chevrolet. Thanks

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Everything turned out beautiful

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Shannon was Excellent

Returned Clean

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Everything went well 😌

Returned Clean

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I would recommend all my family and friends because you all works diligently.

Repair Quality

New front window. Yeah!!!

Customer Service

I was updated on my car daily. Yeah!!

Returned Clean

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