Caliber - Memphis - Covington Pike

4.8 (3,041reviews)
96%
2419 Covington Pike,  Memphis,  TN  38128

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,041)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication and professionalism throughout the repair process. Many highlight receiving regular text updates and daily progress reports that kept them well-informed without having to call for status updates. The quality of repairs is frequently described as making vehicles look brand new, with attention to detail and thorough cleaning services. Timeliness is another strong point, with many repairs completed earlier than expected. Staff members are consistently described as friendly, helpful, and going above and beyond for customer satisfaction. Some improvement areas mentioned include occasional delays due to parts availability, minor quality control issues requiring return visits, and the need for better initial inspection processes.
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"Best car accident service I ever encountered, the speed, customer service and repair job all excellent!"
"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated ..." Read more
"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly recommend!" Read more
"... words can not describe how beautiful my car was. It looked better afterwards than before. Thanks so much and I will definitely refer your business to ..." Read more
"... encountered was professional as well as personable. The repair was great. Everything was beyond expectations." Read more
"Job was done perfectly and done quicker than i expected"
"Yes it was ready 1 day early!"
"Every time I am told a date,it is that date or earlier!!!!Delighted every time!!!!!"
"Excellent work, completed on time and staff is great!"
"Vehicle was ready a week prior!"
"Text messages with updates were very helpful."
"Yes, more so than they stated. Their standard is every other business day, but I received every day updates."
"I received text updates throughout the entire repair process. I never had to wonder what was happening ..." Read more
"... welcoming - and the free cup of coffee is a bonus! I absolutely love the regular communication that keeps me informed of my car's progress - its nice ..." Read more

My Experience

Taylor was very helpful and professional. Thank you.

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My Experience

Taylor and staff were wonderful to work with. Taylor kept me informed on every step of the repairs. Great customer service and it was a pleasure working with them.

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My Experience

Update daily on progress of repairs. Staff is very polite and caring. .

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Returned Clean

My Experience

The team communicated with me constantly letting me know what was happening with my car. Gave me a date they were going to deliver on and they did. Great staff and work.

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Repair Quality

Excellent work, people and communication.

Customer Service

Returned Clean

My Experience

My experience was off the chain. Taylor did an excellent job with communicating the process from start to finish. She explained everything as to why she had to mark my car and what is the time frame for them to get started. She was very polite, kind and friendly. I would recommend her anytime I need any work done on my car.

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Ms. Taylor was very helpful throughout my experience. She explained why she was marking my car and the approximate day that my car would be ready. She informed me that she would be texting me about the status of my car and if I had any questions that she would gladly answer them to the best of ability. I enjoyed talking to her because she eased my mind tremendously.

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My Experience

There were a few small issues that were resolved right away. Good communication maked a big difference.

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My Experience

You guys did an amazing job on my Chevrolet. Thanks

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Everything turned out beautiful

Customer Service

Shannon was Excellent

Returned Clean

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Everything went well 😌

Returned Clean

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I would recommend all my family and friends because you all works diligently.

Repair Quality

New front window. Yeah!!!

Customer Service

I was updated on my car daily. Yeah!!

Returned Clean

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