Caliber - Memphis - Covington Pike

4.8 (3,077reviews)

96%

(901) 377-4800

2419 Covington Pike, Memphis, TN 38128

96%

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2419 Covington Pike
Memphis, TN 38128

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About Caliber - Memphis - Covington Pike

See Photos

2419 Covington Pike
Memphis, TN 38128

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,077)

Sort By:
Newest
Rating

2,636 Customers Rated

5 Stars

75.2% Complete

(2315)
4 Stars

5.5% Complete

(169)
3 Stars

1.5% Complete

(46)
2 Stars

0.8% Complete

(25)
1 Star

0.5% Complete

(16)
< 1 Star

2.1% Complete

(65)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, highlighting repairs that leave vehicles looking brand new and exceeding expectations. The team receives high marks for professionalism, friendliness, and dedication to customer satisfaction. Communication stands out as a key strength, with customers appreciating frequent text and phone updates that kept them informed throughout the repair process without needing to follow up. Timeliness is another highlight, with many vehicles completed ahead of schedule and staff going the extra mile, including vehicle delivery when customers could not pick up. A few customers noted areas for improvement, including occasional parts delays affecting completion dates, minor paint or alignment issues upon pickup, and some confusion between automated and manual updates. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.

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Service Quality
Timeliness

"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly ..." Read more

"... expected and we were able to take it on our vacation! It looked like a brand new car. It was thoroughly cleaned and shined up! We will definitely use Caliber again ..." Read more

"... vehicle, they detailed my vehicle so nicely; that it looked like I had just drove it off the showroom floor! I am extremely pleased with the service I received ..." Read more

"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated on a consistent ..." Read more

"... the best car repair experience we have ever had! Our car was ready earlier than expected and we were able to take it on our vacation! It looked like a brand ..." Read more

"Job was done perfectly and done quicker than i expected"

"... Collision did an excellent job repairing my vehicle. The turn around time was very swift. Id recommend Caliber Collision to family and friends." Read more

"... . They provided timely updates via text and call. Repair were completed quickly." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... they made the whole process easy and stress-free. My car looked brand new when I got it back. I can't say enough good things about them. Highly ..." Read more

"... expected and we were able to take it on our vacation! It looked like a brand new car. It was thoroughly cleaned and shined up! We will definitely use Caliber again ..." Read more

"... vehicle, they detailed my vehicle so nicely; that it looked like I had just drove it off the showroom floor! I am extremely pleased with the service I received ..." Read more

"Very solid work done in,I believe, to be a realistic time period. Very solid customer service that updated on a consistent ..." Read more

"... the best car repair experience we have ever had! Our car was ready earlier than expected and we were able to take it on our vacation! It looked like a brand ..." Read more

"Job was done perfectly and done quicker than i expected"

"... Collision did an excellent job repairing my vehicle. The turn around time was very swift. Id recommend Caliber Collision to family and friends." Read more

"... . They provided timely updates via text and call. Repair were completed quickly." Read more

Daniel (Subaru owner) reviewed 9/18/26

Taylor is the best! She provided outstanding customer service, kept me updated throughout the entire repair process, and made everything easy and stress-free. Caliber Collision did an excellent job repairing my Subaru WRX after the hit-and-run, and it looks great again. Thank you, Taylor and the entire Caliber team, for the excellent communication, attention to detail, and quality work!

Shenna (Nissan owner) reviewed 9/18/26

Excellent service

Good customer service

Lillian (Volkswagen owner) reviewed 9/15/26

They were incredibly kind and helpful!

Evelyn (Nissan owner) reviewed 9/15/26

Renee (Volkswagen owner) reviewed 9/14/26

Natasha (Jeep owner) reviewed 9/14/26

Shannon is rude and likes to argue with customers. Thr black bald headed man lacks professional

My car is not completely fixed. My tire pressure is losing pressure. An issue that I didn't have prior to. My Jeep is making a weird noise that wasn't prior to. Shannon is rude and disrespectful. She hung up in my face

Horrible service. Liars and inadequate customer service

Danielle (Hyundai owner) reviewed 9/10/26

Shannon was amazing. She kept me informed and helped with getting my rental issues resolved.

Deborah (Honda owner) reviewed 9/10/26

Scott (Ford owner) reviewed 9/10/26

Tania (Acura owner) reviewed 9/7/26

Russell (Toyota owner) reviewed 9/4/26

Lovell (Mercedes-Benz owner) reviewed 9/4/26

Renaldo (Hyundai owner) reviewed 9/4/26

Richard (Chevrolet owner) reviewed 9/3/26

Great Customer Service and the Caliber Collison Team took great care of me and my vehicle Thanks a million. I would definitely recommend using Caliber Collison and will definitely refer them to whoever

Christopher (Dodge owner) reviewed 9/2/26

I’m very pleased and satisfied with my repair job! Shannon (Covington Pike, Memphis) went above and beyond to make sure I was taken care of! Satisfied customer!

Teressa (Nissan owner) reviewed 9/1/26

Hannah (Kia owner) reviewed 8/31/26

Harry (Subaru owner) reviewed 8/31/26

Working with Shannon was a delight!

Shannon made the process fun and much less painful

Brittany (GMC owner) reviewed 8/28/26

Simon (Honda owner) reviewed 8/28/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Memphis - Covington Pike

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Memphis - Covington Pike

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,077)

2,636 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?