Caliber - Ashland

4.8 (3,440reviews)

96%

(804) 798-4770

12210 Washington Highway, Ashland, VA 23005

96%

See Photos

12210 Washington Highway
Ashland, VA 23005

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Ashland

See Photos

12210 Washington Highway
Ashland, VA 23005

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,440)

Sort By:
Newest
Rating

3,055 Customers Rated

5 Stars

79% Complete

(2716)
4 Stars

6.1% Complete

(210)
3 Stars

1.2% Complete

(42)
2 Stars

1.2% Complete

(40)
1 Star

0.4% Complete

(13)
< 1 Star

1% Complete

(34)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls that keep them informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Timeliness is generally strong, with several customers reporting early completion of repairs. The convenience of having Enterprise rental services on-site is frequently mentioned as a valuable benefit. While most experiences are highly positive, some customers noted occasional communication gaps requiring follow-up calls and minor delays due to parts availability.

Select to learn more

Service Quality
Timeliness
Communication

"From start to finish, my experience exceeded expectations!"

"I wrote a rave review on YELP for this company. I highly recommend them for ALL of your auto body ..." Read more

"Excellent customer service and quality repair work!"

"Excellent customer service. Turn around was faster than expected. Work done looks great. Will definitely recommend ..." Read more

"My vehicle was ready before anticipated completion day."

"12 days early"

"Yes. It was due Nov.11 and received it on October 30th."

"I got my car a day early"

"Took 8 days instead of 2"

"I got texts every step of the way!"

"The Calliber team kept me informed of all the updates on a daily basis!"

"They were great and kept me informed throughout the process of my car getting fixed"

"Very professional. Staff did a great job. They kept me informed of repair progress on a regular basis. Thank you."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"From start to finish, my experience exceeded expectations!"

"I wrote a rave review on YELP for this company. I highly recommend them for ALL of your auto body ..." Read more

"Excellent customer service and quality repair work!"

"Excellent customer service. Turn around was faster than expected. Work done looks great. Will definitely recommend ..." Read more

"My vehicle was ready before anticipated completion day."

"12 days early"

"Yes. It was due Nov.11 and received it on October 30th."

"I got my car a day early"

"Took 8 days instead of 2"

"I got texts every step of the way!"

"The Calliber team kept me informed of all the updates on a daily basis!"

"They were great and kept me informed throughout the process of my car getting fixed"

"Very professional. Staff did a great job. They kept me informed of repair progress on a regular basis. Thank you."

John (Toyota owner) reviewed 8/1/26

Curtis (Toyota owner) reviewed 7/31/26

I had no hesitation to have my rear bumper replaced at Caliber. Armad, my contact person listened and took care of every detail l requested.

Austin (Mini owner) reviewed 7/31/26

Poor communication; however, always friendly.

Sara (Volkswagen owner) reviewed 7/31/26

Sarah (Kia owner) reviewed 7/31/26

I so appreciated the daily texts. I am so pleased how the final product turned out. The car is oncec again looking smooth:) Thank you for a positive experience, and I will certainly recommend Caliber Collision!

Cassidy (Dodge owner) reviewed 7/30/26

Paul (Toyota owner) reviewed 7/30/26

Andrew (Hyundai owner) reviewed 7/29/26

Great communication, and great results overall!

Susan (Audi owner) reviewed 7/29/26

D (Toyota owner) reviewed 7/29/26

If issues are corrected, then I would gladly say … “ had a couple issues and then promptly took care of them”

Had several initial issues and wanted to drive some to see if anything appeared while driving. Passenger side fog light not working, driver side headlight replaced and now passenger side looks bad with the typical cloudiness.. would have thought it would have been polished . The paint match is not very good… I know bumpers are different material but blending would have helped.

The text updates are nice but the quality of the repair is what is important.

Brian (Subaru owner) reviewed 7/29/26

Already have

Lisa (Lexus owner) reviewed 7/28/26

While there were some frustrations regarding the amount of time it took to complete the work, my adjuster Ahmed was diligent and cordial with his communications. That professionalism made all the difference in the process. His attention was very much appreciated, and although there are a few open ends, I trust his assurances that the work will get done.

Unfortunately, I do not believe there are a lot of options for auto body repair in my area.

When I called to ask about bringing my car in for service I was told to wait a week because they were so busy. Then I began receiving calls from “corporate” asking when I would like to bring it in. When I did bring it in my car was in cue for another week. The only positive part of the procedure was the adjuster. Ahmad was very communicative. He consistently texted me with updates. His attentiveness was very nuch appreciated.

All staff were professional and courteous.

Lambrin (Acura owner) reviewed 7/28/26

Fantastic job and kept me abreast of any changes…

They did a top-notch job and kept me abreast of last-minute unforeseen changes with delivery date….which was well worth the wait in my opinion.

Excellent!

Milon (Jeep owner) reviewed 7/28/26

Elizabeth (Dodge owner) reviewed 7/27/26

They did a great job.

Julia (Nissan owner) reviewed 7/27/26

David was great, he kept me updated along the way! And Susan was a terrific point of contact; very kind and understanding! I was also in contact with Derrick who was very helpful!!

Amazing service!

Anonymous (Subaru owner) reviewed 7/27/26

Kathleen (Chevrolet owner) reviewed 7/27/26

So far so good

Kept us totally up-to-date with the progress. Let us know when they found additional damages. Delivered the vehicle when they said they would.

Peter (Volvo owner) reviewed 7/27/26

Miri (Toyota owner) reviewed 7/27/26

Top of reviews

Caliber - Midlothian - Grove R...

4.8 4,146 reviews
736 Grove Rd
Midlothian, VA 23114
Caliber - Mechanicsville

4.8 39 reviews
6523 Mechanicsville Turnpike
Mechanicsville, VA 23111
Caliber - Richmond - Chippenha...

4.7 6,957 reviews
7528 Midlothian Turnpike
Richmond, VA 23225

Beautiful Bodies, Inc.

4.9 1,294 reviews
10437 Lewistown Rd.
Ashland, VA 23005
Head Over Wheels Collision

4.9 750 reviews
9363 Cool Springs Road
Mechanicsville, VA 23116
Parks Collision Richmond

4.8 2,457 reviews
8200 W Broad Street
Richmond, VA 23294

view more shops in: Ashland | 23005

You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Ashland

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Ashland

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,440)

3,055 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 3.0/5.0 -

Customer Service - 3.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0 -

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0