Caliber - Ashland

4.8 (3,491reviews)
96%
12210 Washington Highway,  Ashland,  VA  23005

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,491)

My Experience

Likely to Recommend

Repair Quality

Things were good until i got home and realized there were 3 dents in on the surface of my hood .

Customer Service

Returned Clean

My Experience

My experience with Caliber was great keep up the good work and loyalty. Very professional and knowledgeable and kept me informed. Thank too everyone who made this a good experience.

Likely to Recommend

Repair Quality

My experience with Caliber was Wonderful. I will give them a 10. The team was great . Thank you

Customer Service

My Experience

Handled very smoothly. Can’t tell the car was repaired.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

everyone was extremely helpful and friendly. It was the best part of a bad moment in time (the car accident)

My Experience

Very professional and efficient

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staff at Ashland Caliber were great to work with. I had Mike has my rep and he was very thorough, communicative and all around great to work with. Best part, they offered to stay open a few minutes late on a Friday so I could get my car sooner and not have to wait through the weekend. I appreciate the service I received

Likely to Recommend

Repair Quality

The repair looks great!

Customer Service

The staff was great. Very communicative, even stayed open a few minutes late for me on a Friday so I didn’t have to wait over the weekend to get my car. I am very appreciative and grateful that they offered to and did that. Above and beyond service

Likely to Recommend

Repair Quality

The Calliber team kept me informed of all the updates on a daily basis!

Customer Service

Returned Clean

My Experience

Thanks, it looks great and it was completed early. They made the hole process easy.

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me informed

Returned Clean

My Experience

Mike was great. Very informative and helpful. Keep up the good work

My Experience

Work was done in a timely fashion. David Beck was great to work with! He communicated with me frequently and explained everything to me so that I could understand what was happening. I would highly recommend Caliber Collision to anyone that needs body work done on their car.

My Experience

Good turnaround time

Likely to Recommend

Will refer

Repair Quality

Thankful so far

Customer Service

Good people to talk to

Returned Clean

My Experience

Very pleasant experience, kept us informed throughout the whole process. Super nice staff.

Likely to Recommend

I give this rating based on my comments.

Repair Quality

It took a very long time to get the parts in for the repair. Also, there’s a cover for the back tail light that’s missing that I’ve asked about and haven’t heard whether they found it or not. Also, I noticed that the gas cap that was supposed to be replaced has a broken tab so I’m not sure whether they actually replaced the gas cap or not, but it is on the invoice.

Customer Service

David did keep me updated along the way but again I have yet to hear about the missing cover and the gas cap replacement really concerns me.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

This is the second vehicle of mine that has been repaired at the shop. The workmanship and quality of the repairs is top notch. The communication on this recent job had a breakdown though. But overall I’m happy and would recommend to anyone.

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service, great price, and FAST repairs!! We had a minor dent and they were able to give us a quote within 15 mins. They worked with our insurance and we had our vehicle back within a week. Pretty standard. Great communication!! We appreciate your assistance :)

Likely to Recommend

Repair Quality

We appreciate your time and expertise, thank you!!

Customer Service

Returned Clean