Caliber - Austin - Ben White

4.7 (6,917reviews)
93%
601 East Ben White Blvd,  Austin,  TX  78704
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
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Email

Reviews (6,917)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members providing outstanding communication through regular updates and transparent processes. The quality of repairs is highly regarded, with many customers noting their vehicles look like new and come with lifetime warranties. Timeliness is a major strength, as repairs are frequently completed ahead of schedule, often weeks earlier than expected. Customers appreciate the professional, courteous, and knowledgeable staff who make stressful situations manageable. The rental car coordination and overall smooth process are frequently highlighted. While most experiences are positive, some customers noted issues with communication delays, incomplete repairs requiring returns, and occasional quality concerns with paint work or part installation.
AI-Generated from reviews written in the last 12 months
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"My vehicle was about 2 weeks early, and the work that was done to it was completely flawless."
"The repair was perfect. It looks like a brand new car."
"... front wheel. Caliber fixed it up within ~1 week and it looks as good as new! I couldnt be happier with the quality of work they provided, and it comes ..." Read more
"... removed doesnt seem to be put back together carefully. Looks like everything was rushed and color that was out on has glitter and doesnt appear to match my ..." Read more
"10 for the body. 1 for the replacement of the driver's side mirror as it is the wrong part so they're ..." Read more
"My vehicle was about 2 weeks early, and the work that was done to it was completely flawless."
"You have no idea this was the best moment when I picked up my car a month early."
"... that having a wreck was almost a fun experience. And the repajr job was well done ahead of schedule" Read more
"took longer than expected"
"Originally said June 28th. Was July 14th."
"The experience at Caliber was amazingly smooth. Constant communication, our repairs were not only on time but quicker than expected. Great staff, techs, ..." Read more
"Excellent communication, fast service, good as new!"
"I had to call them every single time, the only time I recieved communication was when they texted me ..." Read more
"Infrequent communication"
"2 calls in the month it was there"

Likely to Recommend

It depends on if they complete the repair

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and experience from start to finish!

Likely to Recommend

Repair Quality

Bri was awesome! Second time working with her! Both times were great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Customer service was like nothing I’ve seen before, everyone was very attentive and informative

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10 out of 10 I recommend

Repair Quality

10 out of 10 I recommend anyone to use caliber collision to get your cars repaired they do they do the best repairs ever this was my second time going through them and I was impressed looks like nothing ever happened to my car 🚘 so thanks to the employees they did a great job

Customer Service

I recommend anyone that’s getting there car repaired to take it to caliber collision they do the best work nice friendly service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Joshua provided great customer service.

Likely to Recommend

Repair Quality

Great customer service. I will definitely come back. Thanks.

Customer Service

Excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job - very timely and professional

My Experience

Likely to Recommend

Repair Quality

Customer Service

Bri provided excellent customer service and continuous updates. My vehicle was complete weeks earlier than I had anticipated and even a week earlier than they had estimated.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Joshua was great throughout the entire process of estimating, scheduling and completing the work in a timely fashion - including keeping me updated on progress. The work was done well and better than expected. I would use them again! Thanks for the great experience Joshua!!

Likely to Recommend

Repair Quality

The car repair looked good and my trunk opens fine. My only concern was that my back brake light did not work. I went out of town the next day. Not knowing that the wiring had been shifted some and the bulb was no longer connected. A bit sad that the car was not up to code, but once someone alerted me to the light not working, Auto Zone took care of my need

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I still need to sort out reimbursement of my deductible I paid to Caliber, so I will be very satisfied once that happen. My insurance also paid the deductible amount, so it was paid twice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They left the tail gate unlocked, so when I got home, the door was down and some storage organization unit must have fallen out.. I had heard it moving around when I was driving home, but when I got home the tailgate was down and it wasn’t in there.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciated frequent updates on the repair of my car. It was finished ahead of schedule. Thanks

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Joshua did a great job of explaining the issue and keeping me informed about progress. The repair looked great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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