Caliber - Austin - Ben White
In operation 29 years, 15 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Josh and the team did a fantastic job. Professionalism unmatched, and regular, consistent updates the whole way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for always giving me an update on the progress and delivering a great costumer service.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My headlights were not working, my hood has a white streak on the hood, my license plate was scratched, the parts that were removed doesn’t seem to be put back together carefully. Looks like everything was rushed and color that was out on has glitter and doesn’t appear to match my car
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Beyond the basic issues already described, Caliber had the opportunity to go above and beyond to win a customer for life but chose not to. There are two extremely minor hail dents in the hood which were left after the repair. While they weren't caused by the covered collision, any reputable mom & pop body shop would've knocked them out prior to painting as a courtesy. This wouldn't have impacted things negatively if not for the other issues.
Repair Quality - 2.0/5.0 -
Multiple imperfections in paint including foreign objects under the paint that cannot be buffed out and orange peeling. When you rush things, it leads to poor quality outcomes.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Joshua was my advisor. He was courteous, professional and helpful. Vehicle was satisfactorily repaired
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The fan continues to run after the car engine has stopped, it didn’t do this before the accident, can this be addressed?
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
I had some repairs done to my other Subaru at the Buda location and I was very unhappy. I would defiantly recommend Ben White Location
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
Great experience from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelente trabajo
Customer Service - 5.0/5.0 -
Muy excelente
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brie was super responsive! This was by far the best car repair service I’ve ever used. Super fast return, very responsive team, and friendly throughout the entire experience. You never want to have to go to a body shop, but given the choice, I would go back to Caliber Collision. You guys rock!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bree my consultant was fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My advisor Bree was excellent and kept me updated on my car daily. My car was ready very quickly after I dropped it off! Great experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bri was helpful, communicative, and knowledgeable. I appreciate her efforts and her ability to get my car back to me before my trip out of town.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Bri was fantastic! I was bit disappointed that my car was dirty inside, there looked like water was spilled on the drivers side floorboard under the paper cover. When I got in I stepped on the paper cover which got soaked from the water and I had to clean it up.
Returned Clean
Likely to Recommend - 4.0/5.0 -
I believe caliber collision does a great job with my repairs and they have done them in the past. The damage being from two separate insurance things made this difficult but I would still recommend going to caliber
Repair Quality - 4.0/5.0 -
Repairs seem to be working well. Some residue was left on my car I’m assuming from tape. But overall I am satisfied with the repairs
Customer Service - 4.0/5.0 -
I am satisfied with the repairs they appear to be done well. There was some tape residue left on my car as well as some parts left in my car. Josh was very helpful getting a spare key for my car since it had been damaged in the repair process. Insurance was difficult but I felt like I had to chase down insurance in order to get my car back a few days after promised.
Returned Clean
My Experience - 5.0/5.0 -
Once Josh was on the job, I was kept aware of what was happening.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far. Still more parts missing.
Customer Service - 5.0/5.0 -
Josh was great.