Caliber - Austin - Hunters Chase

4.8 (2,100reviews)
95%
12126 Hunters Chase Dr,  Austin,  TX  78729
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,100)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, exceeding customer expectations. The team was widely recognized for professionalism, friendliness, and going above and beyond. A few customers noted areas for improvement directly from their feedback, including occasional delays, incomplete repairs at pickup, and inconsistent interior cleanliness upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... finally to the attentive manager overseeing the process—every step of the experience was exceptional. It was a wonderful experience!" Read more
"... even cleaned it inside and out. I truly felt that they treated my car as if it were their own. I was deeply touched by their attention to detail ..." Read more
"If I could give Caliber Collision an 11 I would. They did a great job with my vehicle and their customer service is amazing."
"Top notch. I never had to call, ask a question, seek an answer... I always knew what stage of the ..." Read more
"The entire experience was clear and easy with exceptional communication and customer service - from scheduling, communications and work updates, updates, the quality ..." Read more
"To the exact date. I was incredibly pleased with this result."
"Vehicle is ready two weeks ahead of given date."
"6 days ahead of schedule"
"The repair looks good it just took a long time to get my car back."
"The job performed appears excellent, but it took almost 3 months to complete at a 2000$ rental car bill. The accident occurred at 3 mi per hour but required ..." Read more
"Perfectly. The right amount of notifications. They did not blow up my phone with updates, but provided timely and significant ..." Read more
"I received text updates every few days about the vehicle's progress during repairs."
"... defects and quality was held to the highest standard. Communication was upheld on the exact dates I was provided and the process was very smooth. Outstanding work ..." Read more
"... is great and the paint matches perfectly but the customer service and communication were the best part. I was kept informed throughout the repair and every ..." Read more
"No communication"

Likely to Recommend

Repair Quality

Pablo did incredible. He needs a raise.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I really appreciated how much communication we received from start to finish. The icing on the cake was an unexpected offer to drop off the car at our house upon completion. It really made my day!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great. I will hold further comment till I’ve driven it for a couple weeks. Haven’t fully checked all of the electronics yet.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very communicative and informative and had wonderful customer service. Especially Pablo who was super helpful the entire time.

My Experience

They got the repairs done in a timely manner and stayed in constant communication. Very helpful the whole way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Final paint and repairs were excellent. Thank you!

My Experience

Jesse, Sophia and the entire team were incredibly helpful!

Likely to Recommend

Repair Quality

I'm satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thorough, responsive and efficient team. Eric, Tyler, Sofia and team have been great. Highly recommend Caliber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric was very communicative and understanding, and the shop did a great job fixing my bumpers and paint. Appreciate them double checking the fitment and clips for me and ordering an OEM part where it made most sense. Turnaround was very quick. Thanks y'all.

My Experience

Great job. Pablo kept me up daily on the progress of my vehicle, and was a great help throughout the rental car experience. . Will definitely use Caliber collision again in the future.

Likely to Recommend

Repair Quality

Great job . Pablo service supervisor was on top of the repairs to my vehicle . He kept me informed of the progress and the estimate date as the completion of the repairs. I would recommend Caliber collision to anyone that need to repairs to their vehicle.

Customer Service

Great service .

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great work on the truck but I tried to lower my tailgate for the first time since I picked it up and it does not lower. Also 2 lights on the side that was fixed are not working. Please let me know next steps to resolve.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Caliber was truly exceptional. My service advisor, Jesse, kept me looped in throughout the entire process. He even went above and beyond to address an old fender issue on my Hyundai Palisade Limited, that I'd ignored for a couple of years. He saw it an immediately fixed it...didn't have to. This is a rare level of customer service these days. I am extremely grateful and would totally recommend Caliber (Jesse in particular) for your repair service needs. Gratefully, Bobby

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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