Caliber - Austin - Hunters Chase
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was completely satisfied with the outcome and the finished product. My truck was completed way ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have great satisfaction with my services with Caliber.
Customer Service - 5.0/5.0 -
Everyone there has been very informative and kept me up to date with the repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% yes
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Perfect
Returned Clean
My Experience - 5.0/5.0 -
I received quick and courteous treatment . Danny went above board to get me scheduled in a timely manner. The work was efficient and excellent
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
There is no regular status update on the progress of the repair although I am specifically asked for that. It takes 1-2 phone calls to get the status.
Customer Service - 3.0/5.0 -
They must be more responsive to reply to customer and provide regular updates - even a simple text is better - similar to how you tried to get me the to fill in the survey.
My Experience - 5.0/5.0 -
We really appreciated Kelly Vann’s professionalism throughout the process. He went above and beyond in keeping us updated on the status of repairs along the way. We are very satisfied and are happy to refer our friends to this location.
Likely to Recommend - 5.0/5.0 -
I will have them ask for Kelly Vann, highly recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kelly Vann provided excellent customer service, keeping us informed throughout the process. He was very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a good job with my car and kept me informed every step of the way. Excellent service
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber always does a top notch job and treats their customers with dignity.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They always do an outstanding job on our vehicles
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I know parts are hard to get in, so even though it took me a month and half to get an appointment, and then two weeks for the fix, I'm 100% satisfied. Hail damage isn't an emergency, so waiting for an appointment was not a big deal. Also, I received constant communication from your staff about the status of the repair. The car looks brand new too. Great customer service. When I dropped off my car, another customer was verbally abusing the manager and was being very rude. He was still able to serve me very professionally after a bad interaction with the customer. For the record, if you get a complaint for 8/10/21 morning, the customer is lying. Your staff was very professional and handled it way better than I could have.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A very Good job.
My Experience - 5.0/5.0 -
I appreciate having someone assigned to shepherding my car through the process and keeping in touch with me as to the progress and status