Caliber - Austin - Menchaca
In operation 29 years, 26 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not with my experience, the job done, the billing.
Repair Quality - 1.5/5.0 -
General work is OK, just like every other shop would do. But the schedule personnel is inflexible bordering on rude. They want to keep the car there for 3 to 4 days, but couldn't let me delay one day to bring in. I found and told the technician that the LT mirror case was loose. He said it was not part of this accident. But I found the bill includes a LT mirror R&R. So it was not done, not done properly, or badly broken by them. In any case it shouldn't be charged to us. I also found a LT door handle painting job in the bill. But that handle still have old paint on it, which means it is NOT done. I signed the bill based on trust. Most shops are honest. Their right and left hands may not talk to each other. I will not recommend this shop.
Customer Service - 1.5/5.0 -
It was promised 3 to 4 days. But it was ready the second day. I was surprised. A good paint job seems needing longer than that.
Returned Clean
My Experience - 5.0/5.0 -
Job well done and earlier than expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Caliber's workmanship is good. I've used the shop on both Lamar and on Manchaca with no complaints as to the work. The communication was a little more proactive from the people on Lamar. Overall the job was done well and I can trust my vehicle to them.
Repair Quality - 5.0/5.0 -
It looks like it did before. No sign of the previous damage, and the paint job has held up fine.
Customer Service - 3.0/5.0 -
The original estimate for repair was 7 days, but it took 23 days. Finding an unexpected problem with the harness was not the fault of Caliber, just a normal part of repair that we understand. However, getting the correct part in seemed to be a problem. Most of the additional 2 weeks repair time was attributed to ordering a part, getting the wrong one, and then waiting for the correct part to come in on re-order. We incurred extra cost by renting a car for the additional two weeks time while just waiting for the correct harness to come in. We were given an explanation as to what happened, but we did have to initiate the call when the repair time exceeded the initial time estimate, and again when the time had to be extended further due to the wrong part being sent. While these may be explainable delays, the communication could have been a little better. Everyone was courteous and professional, we just needed a little better follow up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would recommend to most friends but not those who are less flexible than I am. So Far, everything is fine but it's only been two days. jury is still out on "complete" satisfaction.
Repair Quality - 4.0/5.0 -
I wasn't offered the option to actually see the under-carriage work that was done, which I would have liked, but "on the outside" everything appears to be alright.
Customer Service - 4.0/5.0 -
There was a little communications hiccup but Juan handled it very well and was thorough, professional and pleasant to work with.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hector got the car in on time and out on time. Great job.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
repairs not completed twice.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I havent been ablea to check the car in detail
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Please read my comments on the form I filled out when I picked up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Please read the comments I wrote on the form when I picked up my car--all words of praise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Caliber Collision did not repair the door correctly. The window still makes a popping sound when rolled up or down which was to be fixed. Farmers have us the smallest rental car which did not fit our family adequately we upgraded at our expense which is ridiculous
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Front desk rude at time but service advisor great