Caliber - Austin - North Lamar
In operation 29 years, 26 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Quality workmanship, friendly staff and responsive to questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated the consistent communication from the team, especially from Datron A. who kept me informed on everything that was happening with my car. It ended up getting repaired quicker than they estimated! Thank you Datron and the whole team for making what is normally an anxiety inducing process for me as painless as possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you to Datron and the whole team ! I had a great experience at Caliber Collision.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent all around service.
Repair Quality - 5.0/5.0 -
Informative team. Provided overview of work and status along the way. Completed excellent work much faster than I expected.
Customer Service - 5.0/5.0 -
Extremely nice and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My advisor was fantastic.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is my second time using Caliber, I had a difficult time just trying to get an estimate from a different shop. I will only use Caliber moving forward if I have any repair needs.
Repair Quality - 5.0/5.0 -
Carlos and Halie were amazing and even helped move the needle with the process of working with some difficult 3rd party adjusters. Quality of work on my vehicle is great. Looks like it came from Mazda factory.
Customer Service - 5.0/5.0 -
Amazing customer service.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Hard pass unless they wanted great front desk customer support.
Repair Quality - 2.0/5.0 -
Overall process was easy to start. Handled the switching of insurance well. Did feel a bit of pressure to book but that was from my signals and when we had to wait for insurance they were perfectly happy waiting. After drop off is where quality fell apart. Mainly communication. I had zero communication from my rep, no actual timelines besides an idea from the initial quote, and I had to call to get status updates despite my rep telling me they’d keep me in the loop. When my car was done, I got a call at 1:30, then a follow up call from a manager that read as a threat. “Pick up your car today because insurance will turn off the rental car”. I get that it was supposed to be helpful but I’m had zero communication about when the car was supposed to be ready and I was in an important onsite meeting. Plus, rental cars have 24 hour periods so… no, they’re not shutting off my rental car that hour. It felt highly pressured. And also from the update I had to call to get, car would be ready on a Friday and I got a call on Wednesday. Then I get pressured? Very rude. When I made it in the next morning (without an additional day on the rental, thank you) the workmanship on the car was horrible. No quality checks. Half the moulding was sticking out, uneven gaps, and streaks that looked like unfinished paint. My rep immediately responded to the identified issues, which was great, but left me sitting in the waiting room with the note “only a few minutes to fix”. Fourty minutes later Ima manager stopped by because the front desk had to do something and I asked for a status update… told another 15 minutes. I was pissed. Expectations were set but not met with a vague “few minutes” which was an hour. I had work and hadn’t budgeted sitting in the waiting room for an hour plus while they fixed their mistakes. They were finally done on 15 minutes on the mark, and most of the issues were better but the door gap was now off. I couldn’t wait another hour to get that fixed so I took it as is. The only bright spot was Haleigh at the front desk. She’s courteous, kind, on top of things, and very competent. The rest was a tale of none-communication or rudeness honestly.
Customer Service - 2.0/5.0 -
Rep - 1/10 Haleigh - 10/10 Manager - 2/10
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Vehicle was returned the first time with multiple problems not repaired, including the drivers door would not lock making the car unusable because could not leave it in the grocery store parking lot unlocked…. In addition the front wheel was dragging making it unsafe to drive without causing further damage.
Customer Service - 2.0/5.0 -
Updates were provided however they didn’t know the true status of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carlos was excellent. Repair was completed sooner than expected and looks great.
Customer Service - 5.0/5.0 -
Explained everything very thoroughly.