Caliber - Austin - South Lamar

4.8 (15,460reviews)
97%
1804 South Lamar,  Austin,  TX  78704
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (15,460)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was a strong point, as many repairs were completed ahead of schedule. Staff professionalism and friendliness were frequently commended, and the seamless coordination with insurance companies and rental car agencies was appreciated. A few customers noted areas for improvement, including inconsistent communication in some cases, occasional delays, and minor quality issues flagged at pickup. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... updated and making everything as smooth as possible. The repairs were done with great care and quality, and my car looks better than ever. I truly appreciate ..." Read more
"... repair. The people working here at all levels are determined to give the customer outstanding service. There are a few things I need to check out on the ..." Read more
"The job required expertise and attention to detail, and I found both in your employees. I also found a commitment to customer ..." Read more
"My car is undriveable and I was assured it was completely finished."
"... estimate given prior to work start as requested. Poor communication. Substandard work product. No accountability. Paint mis match. Poor Blending. ..." Read more
"Everything looks great. Went very smoothly and delivered in perfect timing. Thank you!"
"From start to finish it was a great experience!! Constant updates and finished earlier than quoted."
"The beat the time by weeks!!!"
"Every day the date kept advancing by a day for nearly a week."
"Was told the car would be done every day for the last week, then when I try to get a time to pick ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such an easy experience. I hate aba lovely employee. He knows what he is doing. Make this guy a manager!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looked great thank you very much!

My Experience

The staff was incredibly kind and I never felt in the dark during the whole process! Very grateful for their assistance!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car looks great! Jacob kept me informed throughout and was always congenial even when I wasn’t 🙏😊 I would recommend a quick wipe down of my leather seats, dash insides drivers door, and a spot vacuum as a classy final touch

Likely to Recommend

Already have recommended Caliber

Repair Quality

Very nice work, my BMW looks new again

Customer Service

Excellent repair on my BMW Nate was very professional, thorough and easy to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks nate for all the help and excellent service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional, courteous and helpful throughout the experience.. I have used Caliber before and I will again. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

LOVED THE EXPERIENCE Mike, Jacob & Amador were able to help me out and get my whole car fixed when I was a huge time crunch. The experience was world class!

My Experience

Alvaro and the team at Caliber are the best! They are professional, friendly and car repairs are done with excellence in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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