Caliber - Austin - South Lamar

4.8 (15,350reviews)
97%
1804 South Lamar,  Austin,  TX  78704
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (15,350)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with frequent mentions of excellent communication throughout the repair process. Many highlight receiving regular text updates and feeling well-informed at every step. The quality of repairs is highly regarded, with numerous customers noting their vehicles look like new or better than before the accident. Timeliness is a major strength, as many repairs were completed ahead of schedule, often saving customers rental car costs. Staff members are frequently described as professional, friendly, knowledgeable, and going above and beyond expectations. The coordination with insurance companies and rental car services is appreciated. While most experiences are overwhelmingly positive, some customers noted issues with paint matching, communication gaps, and occasional delays due to parts availability.
AI-Generated from reviews written in the last 12 months
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"I am extremely satisfied with the quality of the repair."
"Above and beyond perfect"
"... was seamless and easy with great communications. The car looks brand new." Read more
"... communication. Substandard work product. No accountability. Paint mis match. Poor Blending. Orange peel. Overspray. Esclations X3 No ability to talk to a responsibility." Read more
"My car is undriveable and I was assured it was completely finished."
"My vehicle was ready on the day as promised."
"I was surprised that my vehicle was finished much faster than anticipated."
"The beat the time by weeks!!!"
"Car was ready ahead of schedule."
"They have good communication with customers and provide updates through message everyday."
"Constant communication and updates"
"I received timely updates throughout the process"
"please see other survey — poor communication & misinformation that led to nearly $1k in additional rental car charges."

My Experience

Dameon (I misspelled that?) was great. Superb customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team was very communicative and efficient, and the repairs look great.

Likely to Recommend

Repair Quality

Trucked turned out great, good as new.

Customer Service

Jacob did a great job setting expectations and delivering. Truck turned out great and I would absolutely use Caliber again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Jacob was great, good communication!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Looks good

Customer Service

Everyone very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Damien was excellent!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Alvara is the best, he always takes excellent care of my Lexus!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional and the service was superior . Thank you again,

Likely to Recommend

Repair Quality

Jacob was great !!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with the outcome at caliber. They were quick to get the repairs done and Joshua was so helpful with any questions and concerns I had. They also kept me updated during the entire process. So that made it so easy

Likely to Recommend

Repair Quality

Jacob my advisor made the whole process so easy and quick. He answered all my questions and concerns and kept me posted every step of the way. I was genuinely surprised at how smoothly and quickly the whole process went. And I got my car back a day early than what they had quoted me!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Jacob was great with consistent communication providing updates throughout the whole process. Thank you!

My Experience

Great experience. Alvaro Espinoza was awesome. Kept me informed and was very helpful in explaining things. The crew was fast and efficient. Highly recommend. Glenda

Likely to Recommend

Highly recommend

Repair Quality

Caliber Collision was great from start to finish.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There is one side that still has paint primer or something on it but other than that completely happy and the team was great

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