Caliber - Austin - Shelby Ln
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing experience! Roy kept me informed every Tuesday and Thursday with consistent updates throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ray was awesome
My Experience - 5.0/5.0 -
Brian went above and beyond! He was friendly, professional and communicated proactively. He worked with me with my challenging schedule and delivered efficiently and with a smile! Valerie at the front desk was also very helpful and nice. Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The difference between the two different estimates was double. Plus the response time of my service provider was very slow.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Made the process simple.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hands down, this has been the best experience that I have ever had with a repair shop. Roy was phenomenal with his communication and kept me updated at several different stages in the process. The communication was stellar.
My Experience - 5.0/5.0 -
Caliber and Roy were great to work with. Very communicative and friendly, and they kept me updated throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repairs are phenomenal. Exceptional service
Customer Service - 5.0/5.0 -
From Roy keeping me updated with the process on a constant basis was truly a big thing to keep me in the know of things.
My Experience - 5.0/5.0 -
They were very helpful throughout the entire process. I had a rental for a bout a week and even though the part needed wasn’t available, I was still able to get my car back in a timely manner with no hassle. They informed me that they would be giving me a call to make sure the additional part gets added to my vehicle. I appreciate that they didn’t leave the job finished and informed me that they had a plan to complete the repairs.
My Experience - 5.0/5.0 -
Excellent job by Roy… . Kept me informed at all times, there can always be issues that pop up with a repair but most important is good customer service and resolving them proactively. I’m a returning customer and would come back again - they don’t stop until the job comes out perfect. Thanks again Roy and the team. They are good people!
My Experience - 5.0/5.0 -
Amazing job at communicating what was going on. Amazing work on the car and was done very fast
Likely to Recommend - 3.5/5.0 -
Depends on if pending issues are fixed
Repair Quality - 4.0/5.0 -
Bumper is not completely fit, there are visible gaps that don’t match the vehicles aesthetics, a piece from the towing hook (a cap) did not fit properly and is still missing. Waiting on a call to get these issues resolved.
Customer Service - 3.0/5.0 -
I was told vehicle would be ready on several occasions and then suddenly one last oopsie seemed to come out of nowhere which delayed it entirely… was told to wait on a call on a Friday for a rental and never got it