Caliber - Austin - South Lamar
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Alvaro was exceptional! I appreciate his patience and professionalism!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alvaro was excellent to work with, professional and courteous.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jacob was great - we were in good hands the whole time and got constant communication throughout the process. He advocated for us w BMW too to get the parts we needed brand new
My Experience - 5.0/5.0 -
It was good just said my horn wasn’t replaced. It worked before the crash
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alvaro was kind, professional, and communicative about my repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service and communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks perfect. Great communication.
Customer Service - 5.0/5.0 -
Wonderful. Everyone was kind and thorough.
Returned Clean
My Experience - 5.0/5.0 -
Alvaro was incredible. He’s very thorough and professional and he delivered early with a quality job. I’m very impressed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for a great experience. You delivered faster than expected and the job was high quality. Communication was consistent during the process and I appreciate it!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You kept me informed the, thanks whole way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nate Ramseyer was fantastic. Him and his team worked well and fast to get my car back to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I dropped off my vehicle on Saturday, June 13 2026 before 12 o’clock. My vehicle had no damage to the windshield when I dropped off my vehicle. Caliber collision did not do a walk-through with me to determine if there was or was not damaged to my vehicle before they started repairing it they just took my keys and that was it when I picked up my vehicle on Tuesday June 23 2026 my windshield had a 7 to 8 inch crack that was not there before. When I noticed the crack, I called immediately and Nate, the advisor immediately said that the crack was already there and that they had timestamps. The timestamps of my vehicle was not until Monday after 5 PM. Nate was extremely hostile and argumentative when I asked him to send me the timestamp photos to my email he said that I would not be able to view them. Finally he sent them to my email. I then spoke with the manager Mike, who said he would escalate the issue and that his team did not do the proper procedures when dropping off by not doing a walkaround of my vehicle. I gave mike a week to do what he needed to do to escalate , never heard from him. I emailed Mike on Tuesday 6/30/26 and Thursday 7/2/26 with no response. I called the south lamar location 4 times with no answer just rang and rang but when I called from a different number they answered immediately. Mike says he is short handed and that’s the reason why. I gave Mike the opportunity to make things right but now he has gotten disrespectful saying I’m playing games when all I want is my windshield to be fixed the way it came in. Mike apparently is having the regional manager Maurice call me so we shall see what happens. This has been the worst experience.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nate was great. Completed the job days before the estimate, and delivered it to us when I was unable to pick it up up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nate finished the work on our car two days earlier than promised and even deliver the car when we were unable to make arrangements to pick it up. And the detailing was excellent!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You drove the repaired car back to our house and picked up the rental. Can't ask for better.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Yall were very quick and Nate is a good man.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was nice and friendly. My car was washed and ready. My advisor explained everything and even had extra advice. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best Collision Shop ever.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All in all, the work looks great. The communication was good. Nate made us feel very well taken care of. He went above me on to make us happy! – Tom and Tinka Adkins
Likely to Recommend - 5.0/5.0 -
I would tell them to ask for Nate, because he’s the best!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nate did a great job in taking care of us!