Caliber - Avon

4.7 (3,711reviews)
96%
55 Vista Parkway,  Avon,  IN  46123
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,711)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was another strong point, as many repairs were completed ahead of schedule. Staff friendliness and professionalism were repeatedly commended, and the convenience of coordinating rental car services on-site was appreciated. A few customers noted areas for improvement directly from their experiences, including occasional delays in communication toward the end of repairs, some quality control concerns on specific jobs, and isolated issues with incomplete repairs or follow-up after vehicle pickup.
AI-Generated from reviews written in the last 12 months
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"... were in the loop on all aspects of the repair and the communication was exceptional. From the time we initially walked in the door until the time we picked ..." Read more
"Calliber had excellent customer service from my first visit. They worked through all aspects off this claim with ..." Read more
"... was amazing and timely! Communication was thorough everyone exhibited professionalism and expressed a genuine interest in making sure I was taken care of!" Read more
"... communication that Caliber Collision was everything, went above and beyond keeping us informed on repairs for our SUV. We so appreciate the service provided, ..." Read more
"Looks as good as a new car! Great attention to detail! Great quality work."
"Finished earlier than expected"
"Excellent work and repaired faster then expected date!!"
"Was able to pick up 2 days earlier than expected"
"... pleased that they cared about their customers. And that the repair was done much sooner than what expected. I can say that I am very pleased with the service ..." Read more
"The team did a great job. Everything went faster than expected. I was kept informed throughout the process. That's why I would recommend ..." Read more
"Caliber Collision provides total transparency with their customers. This was our first time using Caliber ..." Read more
"... actually updates most of the time. Other than that great work on my car, wonderfully nice people, they go through everything with you when picking up and dropping ..." Read more
"I am very impressed by the level of communication. The text updates were very helpful."
"The automated texting process was great."
"... hiccups along the way but they stuck with it and stayed in touch to give me updates throughout. Id recommend Caliber to anyone else in need. Great ..." Read more

My Experience

My Experience

My car looks spectacular! Thanks so much for your time and care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Some things need to be fixed that missed the final inspection I assume

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was good. People are great. Work is honest. Took nearly 4 weeks to finish the car, which caused significant disruption and unnecessary cost as I had a wedding to attend in Chicago. Unnecessary to keep cars while they sit waiting for work to be done & 2-2.5 week communication needs to be more realistic.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone in the office was very kind and helpful. I was kept informed on the progress of the repairs to my vehicle too. The vehicle replacement parts look great.

Likely to Recommend

Repair Quality

All the replacement pieces were OEM.

Customer Service

The vehicle looks like new!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job! And timely repair. Thanks

My Experience

Likely to Recommend

Repair Quality

You need to address your quality control at the end of the repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I particularly appreciated the frequent text updates

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service and great repair process. Caliber did a super job with the repair to my truck. Carrier, my Service Advisor was awsome to work with. She keep me informed through the entire process. Thank you Caliber and thank you Carrie.

Repair Quality

Great service and great repair process. Caliber did a super job with the repair to my truck. Carrier, my Service Advisor was awsome to work with. She keep me informed through the entire process. Thank you Caliber and thank you Carrie.

Customer Service

Great service and great repair process. Caliber did a super job with the repair to my truck. Carrier, my Service Advisor was awsome to work with. She keep me informed through the entire process. Thank you Caliber and thank you Carrie.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Had my car for 3 weeks .50hours worth of work ..had over 10 defects on car you kept a day longer because you all saw something you didn’t like but missed the other 10plus defects on car .now have had my car over week to fix your bad repair Plus when open the door they compound inside dog leg and trunk

Customer Service

They where polite

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My tint was scratched on the front passenger window

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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