Caliber - Indianapolis - Stop 12

4.8 (5,223reviews)
95%
1202 E. Stop 12 Road,  Indianapolis,  IN  46227

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (5,223)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with many highlighting the regular text updates and proactive contact from staff. The quality of repairs receives outstanding feedback, with vehicles frequently described as looking brand new or better than before the accident. Timeliness is a strong point, with many repairs completed ahead of schedule. The customer service is repeatedly described as professional, friendly, and helpful, with staff going above and beyond expectations. Additional touches like vehicle detailing and cleaning are frequently mentioned as pleasant surprises. While some customers experienced delays due to parts availability or had minor issues requiring return visits, the overall sentiment reflects high satisfaction with the repair quality, communication, and service experience.
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"... Collision recently repaired my vehicle after an accident; they were extremely professional and prompt throughout the entire process. I was very satisfied with their ..." Read more
"They did a great job in everyway. Exceeded my expectations in service and workmanship."
"Customer service was outstanding. Communication was outstanding."
"Great experience, knowledgeable employees, fast service, excellent communication. Will definitely recommend ..." Read more
"Was ready four days before date told"
"Early."
"My jeep was done a day early"
"It was actually ready two days early. Amazing."
"Got car a week earlier than promised."
"... accord and all I had to do was drop off and wait. Received lots of updates and text messages about my vehicle and the status. Always available to answer a call ..." Read more
"The work looks great, delivered on time. Regular communication about progress was terrific. 5 stars"
"Communication was outstanding. I really appreciate the updating texts."
"... the team at Caliber far exceeded my expectations! At every touchpoint, I felt completely informed about the progress of my repair. Intake was 100% smooth. Ongoing ..." Read more

My Experience

I was very satisfied with the timing of getting my truck completed and I do have to say that my truck look better then it's ever looked πŸ˜‚ thanks for a job well done I know where to bring my truck now when I have damage hopefully I won't have to but if I did have to get it repaired I would definitely go to caliber collision

My Experience

Brandon was so helpful with explaining repairs and keeping us updated on progress of repairs. Work was completed quickly and looks great!

My Experience

A job well done

My Experience

My Experience

Beyond what I expected

My Experience

My experience with Caliber Collision was great. My vehicle turned out great and entire team was very friendly! My traverse was even finished a week ahead of schedule.

My Experience

My Experience

The team that worked on my vehicle were nothing less than fantastic! They made what was a terrible vandalism experience to my vehicle a reassuring and smooth process. I loved the frequent updates and they finished my vehicle far ahead of schedule. Couldn't be happier with Caliber, thank you so much!!!

Likely to Recommend

Everyone from the front office to Jeff who walked me through the repairs was amazing!

Repair Quality

Jeff was fantastic addressing a couple minor issues and my vehicle looks amazing and was finished way ahead of schedule.

Customer Service

Excellent service from start to finish!

My Experience

I was pleased with the whole process! Everyone was very professional and kind! And did great work on my car! Thank you very much! Vickie Yaggi

Likely to Recommend

Repair Quality

Everyone was great to work with!

Customer Service

Likely to Recommend

Repair Quality

Great work!!

Customer Service

Friendly staff!

My Experience

I have nothing I would change. Justin & the team are amazing.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They communicated well and did a great job!

My Experience

Our repair guy was very professional and communicated with us through the whole process in every stage

Likely to Recommend

Repair Quality

Customer Service

My Experience

Looks beautiful again 😎πŸ’ͺ🏻

My Experience

Great service kept me updated regularly regarding my repair.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Well the Chevy equinox was checked in a week later for the crash and they got it done before mine in fact a while 2 weeks before mine

Likely to Recommend

Love the company just not sure the dude was having a good day when he was talking to me that morning about the fixes

Repair Quality

Customer Service

My Experience

I was very frustrated that I even had to have repair for what I considerated a small scratch and that I would need a rental car for 9 or 10 days. Justin listened to my comments and expedited the repair time to less than a week. He was very kind and complete in the explanation of what was required.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Skilled repairs completed efficiently. Very communicative and friendly customer service.

My Experience

Everything looked good ! Did find one lose bolt that attaches the front fender to the vehicle it was a bit lose I tightened it up no worries at all things happen but overall 10/10 πŸ˜€ great job vehicle looks almost new !!!