Caliber - Greenwood - Melody Ave

4.8 (4,428reviews)
95%
155 Melody Ave,  Greenwood,  IN  46142

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (4,428)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Customers also appreciated the friendly, professional, and courteous staff. A few customers noted areas for improvement directly from their feedback, including occasional delays in proactive communication, isolated quality concerns requiring return visits, and front desk interactions that some felt could be warmer and more welcoming.
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"... to ensure I was back in my vehicle in record time. My SUV looks as if it had never been hit in the 1st place. I am so happy that my friend recommended them. Top ..." Read more
"My technician did an awesome job and followed up with me every step of the way. I always knew was stage of repair my ..." Read more
"... out. Huge relief finally having it taken care of. When I got the car back it looked immaculate, possibly even better than the day I bought it. Everything looks great and feels great. Updates were ..." Read more
"... From drop off to pick up, the process was seamless. The work was beautifully done and the attention to cleaning the inside was unexpected, but oh so appreciated. Made getting back into my ..." Read more
"They were done soon than we were told. This saved us a lot of money on car rental!"
"Excellent job repairing my car. It was done sooner than I expected and everyone was great throughout the process."
"Repairs were done earlier than scheduled. Genuinely appreciated the updates. The repairs are perfect - my car was restored back ..." Read more
"My vehicle took 2 extra weeks than expected. This left me with lots of extra costs that I had to pay to rent a car since my insurance ..." Read more
"EVERYONE! It seems to at everyone received the same training on the importance of a positive customer experience. Everyone I interacted ..." Read more
"Received reports regularly on status of repair. Excellent communication! Work was complete and well done!"
"... was invisible to my untrained eye so… were happy. I really appreciated the constant text updates on the progress of the repairs. Also, the initial estimate process was prompt, professional, ..." Read more
"I was kept informed every step of the way. No wondering and no guessing."

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My Experience

DIN-O-MITE job guys!! If ever again needed you will be my go to guys. You all deserve a raise. J L B

My Experience

I dropped my car off on July 2, was given a completion date of the July 31, they waited till July 29 to tell me it won’t be ready until August 5, then moved to August 13, then moved to August 18, then on August 19, they offered me a $200 gift gift card if I agreed not to fill out a survey. All this time mind you I’m paying for a rental car. I was only communicated with via the dashboard they provide, and when I called into the office, it was not a pleasant experience.

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They set expectations of my car being done at a certain date and changed it for five times only communicating through a dash. This caused me to have to pay out-of-pocket for a rental car..

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Communication was not there, and the front desk was not friendly

Returned Clean

My Experience

Have worked with Jon in the past. Worked with Ryan this time and he listened to all of my concerns about the accident and stuff I had done just prior to the accident. All but the snafu with the insurance not telling you I had no deductible to pay, which did get resolved, this was a good experience! My bumper took 3 shipments to get a good one since the first 2 arrived damaged. Overall, my Jeep runs like it did prior to the accident and looks great! Thank you so much for the work and listening to my concerns.

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Really appreciated the texts updating the status of the timing on fixing our car. To me that is great Customer Service!

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Good services good repair, very professional

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Really enjoyed the constant texts updates!

Returned Clean

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My Experience

I appreciate how tentative Ryan was with this whole process. Great job.

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Your communications and updates were awesome. Customers really appreciate good communication. Keep it up!

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Returned Clean

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Appreciate the great communication and listening to my concerns

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Returned Clean

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Top notch service. The repair was optimal.The experience was excellent.

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Great job!

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