Caliber - Avon

4.7 (3,668reviews)
96%
55 Vista Parkway,  Avon,  IN  46123

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,668)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before their accidents. Timeliness was another strong point, as many repairs were completed ahead of schedule. Staff were widely described as friendly, courteous, and professional. A few customers noted areas for improvement directly from their experiences, including occasional lapses in follow-up communication after vehicle completion, isolated instances of incomplete repairs requiring return visits, and some concerns about repair quality or unresolved issues. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"... were in the loop on all aspects of the repair and the communication was exceptional. From the time we initially walked in the door until the time we picked ..." Read more
"Calliber had excellent customer service from my first visit. They worked through all aspects off this claim with ..." Read more
"A great team! Everyone who I came in contact with from receptionist, to management was great. The work done to my vehicle ..." Read more
"... beyond, not only did they repair the damage, but also buffed out the entire jeep making it look like brand new" Read more
"... this company has been beyond positive. Not only did they repair my car to its original condition, but they did it quickly. They kept me informed, all personnel ..." Read more
"Excellent work and repaired faster then expected date!!"
"The job was completed well ahead of schedule and I was kept in the loop throughout the entire process. Im very impressed ..." Read more
"The repair did take a few additional days as it didnt pass quality inspection. More than happy with how the ..." Read more
"Repairs were completed ahead of time."
"Updates everyday"
"The automated texting process was great."
"I am very impressed by the level of communication. The text updates were very helpful."
"... Collision as 2nd. SECOND TO NONE! Very professional, provided excellent communication throughout the process, and delivered a quality result on the repairs to ..." Read more
"Agent updated progress almost every day. The car repair was done wonderfully. The whole process ..." Read more

My Experience

My Experience

The communication that Caliber Collision was everything, went above and beyond keeping us informed on repairs for our SUV. We so appreciate the service provided, we are truly pleased on the repair. Rate 10 out 10! Job and customer service superb.

My Experience

The scratch looks as if it never existed. The tail light .. perfection. Everyone was courteous from the young lady who brought the car over to us, to the pleasant ladies at the desk. Jacob was a customer service dream.

My Experience

The communication. Before, during amd after the repair at Caliber was clear and tinely. The staff was friendly and easy to work with, excellent experience.

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Repair Quality

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Returned Clean

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Returned Clean

My Experience

The guys in back were a wonderful help.

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My Experience

Everyone has been wonderful! Carrie Drinkwater has been very great through the whole process and the front desk staff were very nice! 👍

My Experience

Likely to Recommend

Repair Quality

Door looks great, our car looks great. Only gripe is that there is a built in sun shade in the affected door that I believe was damaged from the other vehicle’s impact that didn’t get replaced.

Customer Service

Returned Clean

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Repair Quality

Great communication and had my car completed on time. Worked well w Enterprise for my rental car.

Customer Service

My Experience

Everyone treated me with respect,and the job was completed in a very timely manner. Job well done, I will recommend you to anyone looking for a good Body Shop.

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Friendly people,

Returned Clean

My Experience

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Repair Quality

Ver good in all areas!

Customer Service

Outstanding!

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Repair Quality

This is the second time I’ve used you guys and this time was just like the first time, I am totally satisfied. I was always informed about the progress of my repairs via text! Would definitely use the and recommend Caliber Collision to my family and friends,

Customer Service

My Experience

They sent regular texts to let me know the progress

Likely to Recommend

Only go here!!

Repair Quality

Excellent work and repaired faster then expected date!!

Customer Service

Returned Clean

My Experience

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Repair Quality

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My Experience

Excellent customer service. Jacob kept me informed at every step. Car looks like brand new

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My Experience

The repairs were very well done, and I would like to thank everyone who participated in the job. Thank you.

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Customer Service