Caliber - Baltimore - Remington
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber is like dealing with family. They are wonderful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think caliber did an excellent job on my vehicle
Customer Service - 5.0/5.0 -
The receptionist was very polite and very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The actual repair was done well, but the shop completely failed to install light bulbs in the new tail light, and I had to return to have those put in. Obviously no one tested the tail light after installing it or else they would have discovered this basic error. That's just sloppy.
Customer Service - 4.5/5.0 -
I can't give a 10 since they made such a basic mistake, but they did fix the problem once I brought it to their attention, and were courteous throughout.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve is an excellent service person!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Only part of the work was done. I think upon receiving vehicles back if it has to be sent elsewhere it should be checked by a staff before given back to the customer.
Customer Service - 4.0/5.0 -
All staff should be cross trained just in case one is absent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great! Service was friendly and I appreciated the text and email communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Email and text communication was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am completely satisfied with all work done at Caliber. From the time I initially arrived, Amber was friendly and very efficient. John then greeted me. After assessing my vehicle, he explained what had to be done superficially. He further explained that some under the hood may have been done. Surely enough, there was radiator damage. He called me a few times to keep me up to date with his findings. I am very impressed with Amber & John and the total experience at Caliver. John even came in on Saturday morning to that I could pick up my car. I appreciate both employees and the friendly atmosphere & snacks available to customers. Thank You.
Customer Service - 5.0/5.0 -
My entire experience at Caliber was excellent. From the greeting and info I received from Amber to the time that John examined and estimated my car, I was extremely impressed. John kept me up to date periodically during the process. I received calls updating me during the process. John was fantastic. He even came in early on Saturday so that I could pick my car up. Not only were the 2 employees exemplary, but the atmosphere was perfect and the snacks exceptional. Thank you Amber, John and Caliber for a great job.