Caliber - Baltimore - Remington
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Same problem as before repaired
My Experience - 0.0/5.0 -
GOOD DAY. WHEN I HAD THE CAR TOWED TO CALIBER FOR REPAIR ON THE HOOD AND THE GLASS REPLACEMENT, I THOUGHT I WOULD GET CLEAN AND QUALITY WORK. WHEN I PICKED MY CAR UP, THERE WAS STILL NOTICEABLE GLASS SHREDS STILL IN THE CAR. IN ADDITION, MY HEADLINER WAS LOOSE IN THE BACK. I TOOK THE CAR BACK AND WAS TOLD THE HEADLINER WAS LIKE THAT. THEY SAID ALL THEY DID WAS REMOVE THE SNAPS AND WHEN THEY GOT THROUGH WITH PUTTING THE ROOF BACK IN PLACE, THEY SNAPPED THE HEADLINER BACK IN PLACE. AS FAR AS I KNOW, MY CAR DOES NOT HAVE SNAPS ON THE HEADLINER. IT APPEARS TO ME IT HAS TO BE TAKEN DOWN PHYSICALLY AND THEN GLUED BACK IN PLACE. I TOLD THEM WHEN I FIRST GOT THE CAR THE HEADLINER WAS COMING DOWN. I TOOK IT TO A REPAIR SHOP ON WABASH AVENUE OR STREET IN BALTIMORE AND THEY REPAIRED MY HEADLINER. I HAVE NOT HAD ANY PROBLEMS WITH MY HEADLINER SINCE. MY DOOR, WHERE THE WINDOW WAS BROKEN, HAS A SOUND LIKE CRACKING OR SNAPPING SOUND WHEN OPENING AND CLOSING. THIS WAS NOT LIKE THAT WHEN I BOUGHT THE CAR WAS TAKEN TO THEM. ALL I WAS ASKING FOR SOMEONE TO ACCEPT RESPONSIBILITY AND REDO OR TAKE CARE OF THE PROBLEM. THANK YOU.
Likely to Recommend - 3.0/5.0 -
I BELIEVE THE WORK COULD HAVE BEEN DONE IN A MORE PROFESSIONAL MANNER AND IF SOMEONE DAMAGES SOMETHING IN THE PROCESS, THAT SHOULD BE ADDRESSED.
Repair Quality - 3.0/5.0 -
I BELIEVE THE WORK COULD HAVE DONE BETTER AND MY CAR SHOULD HAVE BEEN TAKING CARE OF A LITTLE MORE PROFESSIONALLY. THEY LEFT GLASS IN THE CAR FROM THE BROKEN WINDOW AND NOW MY DOOR IS CRACKING WHEN OPENING AND CLOSING; AND MY HEADLINER IN THE REAR IS LOOSE. SOMEONE NEED TO TAKE THE RESPONSIBILITY AND REPAIR THIS AS SOON AS POSSIBLE..
Customer Service - 3.0/5.0 -
I DON'T HAVE ANY PROBLEMS WITH APPEARANCES WHEN I FIRST ARRIVED AT THE SHOP TO PICK UP MY CAR. EVERYONE HAD A GREAT PERSONALITY AND THE RECEPTION AREA WAS NEAT AND CLEAN. THE EMPLOYEES I SPOKE WITH ABOUT MY CONCERNS DID SO IN A PROFESSIONAL MANNER.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the staff there. Awesome people, professional and I was grateful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Electrical issue was repaired (rodent damage)
Customer Service - 5.0/5.0 -
Fast and efficient work..Staff is A-1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair job looks great, and it was completed ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was completed with precision.
Customer Service - 5.0/5.0 -
The assistant was pleasant and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the 3rd time I’ve used Caliber and they are always spot-on with quality and quickness returning my vehicle! Highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service with regard to communication, timeliness and quality of repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Is good
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Was told that my car would be ready when the 10th of December and they didn't have it completed until the 17th of December. We're not willing to negotiate a solution to the extra days I had to pay for car rental fees. Told my insurance company that I didn't authorize them to make repairs. In a timely manner, which was false. They also did not tighten up the lug nuts on the front driver side tire. But the work was done on the front passenger side tire. Almost causing accident while driving the vehicle home.
Customer Service - 3.0/5.0 -
English young lady I spoke to was extremely professional
Returned Clean
My Experience - 5.0/5.0 -
Thank you! Everyone was so nice and helpful. The work was explained clearly and my car was returned cleaner than when I dropped it off! The whole process was easy. Happy to refer people to you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Hopefully no more accidents but I would recommend your company. Actually one of my friends recommended you.
Repair Quality - 5.0/5.0 -
excellent work
Customer Service - 5.0/5.0 -
Very helpful staff, Danielle and the other young lady were very helpful and pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Craig-our car advisor was OUTSTANDING!! I would highly recommend this company to anyone.
Customer Service - 5.0/5.0 -
Craig - our advisor was OUTSTANDING!!!! I would recommend this company to anyone.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I won’t recommend this shop to anyone
Repair Quality - 2.0/5.0 -
It took two weeks to replace and paint a bumper.
Customer Service - 2.0/5.0 -
The repairs took a ridiculously long time, another shop was used for mechanical work, which we were not made aware of, and obvious cosmetic repairs were left undone. We will not use this shop again.