Caliber - Bedford - Airport Freeway

4.9 (4,430reviews)
97%
3825 Airport Freeway,  Bedford,  TX  76021
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,430)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for being professional, friendly, and courteous. Communication was a standout strength, with customers appreciating daily text updates and proactive status notifications throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including concerns about aftermarket parts fitment, minor cleanliness issues inside vehicles, and occasional lapses in phone-based communication responsiveness. Overall, the experience was described as smooth, efficient, and customer-focused.
AI-Generated from reviews written in the last 12 months
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"... Collision are so patient and kind. I appreciate how efficient and accomodating they are when coordinating a repair and a rental. I wouldn't use anyone else for auto ..." Read more
"... Caliber Collision off Airport Freeway in Bedford. The work that was completed was not only well done, I whole heartedly appreciate the workmanship and ..." Read more
"... happier with the service I received. The team did an outstanding job on the repairs—my vehicle looks as good as new. Even better, they completed the work in just three ..." Read more
"The shop tried to use some after market parts that didn't fit well. I refuses to pick up my SUV..then they fixed it but there are concerns. ..." Read more
"Excellent communication and updates. Fast turnaround. High quality repairs and my vehicle looks brand new. Friendly staff. Made me feel that my business was ..." Read more
"Early actually. Love an under promise over deliver!"
"... was receiving updates via text daily. The job was completed a full week earlier than expected!" Read more
"... repairs—my vehicle looks as good as new. Even better, they completed the work in just three days, which was impressively fast. The entire process was smooth, professional, ..." Read more
"Repair went quicker than expected. Everything looks great including the detailing!"
"... professional team. No issues at all during the process, and they even finished about a week earlier than anticipated!" Read more
"... and easy to get my vehicle into the shop, and I was receiving updates via text daily. The job was completed a full week earlier than expected!" Read more
"Caliber communicated well throughout the process and made everything as easy as possible. Great customer service from ..." Read more
"Exceptional customer service and communication! Thank you so much!"
"Every time I called, they sounded asleep or bored. I got more out of the text messages than I did speaking to someone."
"I was very thankful and appreciate that I was informed daily on the progress of my Mazda repair. I completely satisfied that the repair was completed ..." Read more

My Experience

Great experience. Salvador is as excellent to work with.

My Experience

From the moment I called Caliber Collision, everyone I spoke with was super friendly, helpful and professional! Mr. Salvador was happy to walk me through the process, and even explained how the rental service worked with their Enterprise partner. I was given consistent updates and never had to guess where my car was at in the repair process. To top it all off, the repair was completed early and I got my car back within a week and a half! If I am ever in need of repair services, I will 110% come back to this location and will be happy to recommend their services to anyone in need of quality, timely, and professional repair.

My Experience

Had a great experience with the whole team at this location. Front desk receptionist all the way to Salvador i think who gave me pretty much daily reports on repairs he was doing. Great job by everyone

My Experience

All the people that waited on me were extremely personable and seemed completely in helping me get my truck repaired. Salvador kept me updated on the progress of the repair all the way through the process. I am completely satisfied with Caliber!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was stress free. My van looks great. Customer service was great too. They called the car rental place to pick me up while my van was being repaired and when ny car was done they took care of returning the rental for me. Thank you Salvador.

Likely to Recommend

Repair Quality

Excellent customer service. Addressed my concerns, called there carc rental to pick me up, took my rental car back for me, kind staff and would recommend.

Customer Service

They were great. They arranged car rental and had me picked up as well as returned the rental car for me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always recommend Caliber

Repair Quality

Great as always

Customer Service

Service as always is great and they go above and beyond. Salvador service was excellent and this is why I will always choose Caliber Collision

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Salvador was incredibly professional, he kept me up to date and answered all my questions and concerns. He went above and beyond on making sure all my problems were addressed. I have used Caliber before in another city but far surpassed my expectations. Kudos to you guys and Salvador.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service and quality of repair were great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Salvador was communicative and thorough. He completed the repairs ahead of schedule and got my vehicle looking like new again! Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Caliber Collision were great . Salvador was amazing he update me about my car. I was scared to leave my car to get fixed and he told me everything was going be take care of. I would recommend them to family and friends . Great customer services.

Likely to Recommend

Repair Quality

Very great place . Amazing customer service..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the ease and the technician was upfront. I felt like he went above and beyond for what we needed!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was completed on time as promised.

Likely to Recommend

Repair Quality

They put me all the way back together

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very attentive and did a great job promptly. I was very satisfied with their work and customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Salvador was great! Always going above and beyond. A welcome reprieve from an otherwise stressful car repair situation.

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