Caliber - Bedford

4.8 (4,910reviews)
97%
310 Racquet Club Dr,  Bedford,  TX  76022
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In operation 29 years, 17 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,910)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted how staff went above and beyond to keep them informed throughout the repair process via text updates, phone calls, and in-person explanations, making stressful situations feel manageable. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaned inside and out as a bonus. A recurring theme was repairs being completed ahead of schedule, sometimes by a week or more. A few customers noted isolated concerns, including completion date changes, paint quality, and minor alignment issues, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"... dropping off, and picking up my vehicle hassle-free. The repair was surprisingly fast, pleasantly so. The repair was extremely well done and thorough. Throughout the process, the staff were ..." Read more
"Caliber collision did an exceptional job on my bumper repair. They went above and beyond what was required by cleaning the interior of my ..." Read more
"... me a ride to and from my home. All in all, I was very, very pleased with the repair. Thank you for everything, and Im glad I ended up at Caliber and not the Mercedes ..." Read more
"Uhhhhhhh 10 days early!!! Why dont the rest of America operate like Caliber"
"Again, I was definitely surprised and excited that my car was ready so soon. Thank you!"
"Under promise 3 weeks to completed work and over deliver done in barely a week"
"Much quicker than expected"
"... finding additional hidden damage is inevitable, but needing an additional week to finish and 2 12 times the original estimate was unreasonable." Read more
"I was informed every step of the way. What can I say except Kudos!"
"Daily and it was a relief to know exactly what was going on with my car"
"... were completed well ahead of schedule, and I was kept updated by the service tech through regular texts. The repair process was fully explained at pick up." Read more
"There were a couple of times I had to call for an update."

My Experience

Freddy did a great job keeping me informed through the process. He actually completed the repairs ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Freddie was available to answer all my questions and gave me timely updates about my vehicle. He was very friendly and professional.

Likely to Recommend

I always bring my car to Callibur for body repairs

Repair Quality

Customer Service

Freddie was great to work with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Freddy was helpful on communicating status of my vehicle

Likely to Recommend

Repair Quality

Work was well done

Customer Service

Freddy was pleasant to work with

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was a great job done on my car.

Customer Service

I was so happy the job was completed in 4 days. I was expecting at least 10 days.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

So far so good. Sounds louder than I remember though. Steve was GREAT! Steve kept me up to date and was transparent and proactive about the delay. I appreciated that. He was super kind at pick up too. When I called about the pickup, a woman answered and went the extra mile so I could pick up my car the same day. ❤️ Last but not least, the signature in my text message (Update: Your Hyundai is complete and ready to get back to the rhythm of your life. Caliber Collision) was icing on the cake. Everyone and the system you have in place is super awesome, especially in stressful moments like this and that gave me so much peace.

My Experience

Freddy Bahnam and the two girls at the ser ice counter did a wonderful job, trouble free rental car assistance, timely updates with my car repairs, follow up phone messaging, overall service that's why I keep coming back.

My Experience

My Experience

TYSVM for the outstanding repair work and cleaning detail inside and out! Very much appreciated!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Freddy man of word. Thanks for getting it done so quickly

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

the team was helpful and very nicre

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was very happy with the repair process - They were able to complete it in one day, which was ideal for my schedule (and lack of transportation). The manager had also offered to set up an Uber for me, which I had initially declined. But when I dropped off my car and sheepishly asked about the possibility of getting an Uber, I was very happy when Caliber said they could just give me a ride to and from my home. All in all, I was very, very pleased with the repair. Thank you for everything, and I’m glad I ended up at Caliber and not the Mercedes dealership (who neglected to follow up with me via e-mail—their loss).

My Experience

Thank you!!

My Experience

Your customer service is outstanding and the car looks better than it did when we bought it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great service from beginning to end. Thank you!

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