Caliber - Bedford Heights
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Crystal and the staff at Caliber Collision were the most helpful, friendly, and professional people. I've never had an experience with a repair shop like this. I would recommend you to my friends and family.
My Experience - 5.0/5.0 -
The team was awesome !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I love Chrystal!!!!! I work for progressive as a claim adjuster and I can see why people love caliber! She was so professional, updated me often and she really knows what she’s talking about. I could tell she really cared about my customer experience. I felt like the repairs were done in a timely manner, and I was taking care of the entire time.
Likely to Recommend - 5.0/5.0 -
SO AMAZING!!!! So kind, quick and caring! Would recommend to everyone! I actually I’m going to recommend it to a friend who recently got into an accident
Repair Quality - 5.0/5.0 -
LOVEEEEED my experience!!!! Chrystal is so so so amazing! 10/10!!!!!!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great! They even detailed my car!!
My Experience - 0.0/5.0 -
You are far too busy to be taking on new repairs. I had to wait a month to get my car back ~ it wasn’t a complicated claim.
Likely to Recommend - 0.5/5.0 -
too much time in the repair shop!!
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
By actually doing the work. What's supposed to get mean windshield, replace, they removed and then reinstalled the old windshield. They also did roof work. And my roof was leaking, and they broke my cup holders. Manager was not helpful, very shy and felt like he had no control over his shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The scheduling needs to improve. The paint on hood does not match the rest of vehicle. The hood is definitely more silver than the rest of the blue car. Maybe the wrong primer was used? Terrible job matching paint.
Likely to Recommend - 3.0/5.0 -
This would depend on the next phase. Hopefully vehicle is repaired to true color.
Repair Quality - 2.5/5.0 -
Paint does not match. It has more silver than blue in it. Scheduling was terrible. Insurance paid for two weeks of rental vehicle before it was touched.
Customer Service - 3.0/5.0 -
Bad communication.
My Experience - 5.0/5.0 -
My experience at Caliber Collision was excellent. From the initial estimate through the final pick up, the staff was friendly, helpful, and efficient. My interactions with the general manager were great - he is professional, responsive, and committed to making sure clients are taken care of. I was truly impressed that the whole process was easy and painless from start to finish. Thank you - my car is better than new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chrystal’s communication was proactive and appreciated throughout the entire process.
My Experience - 0.0/5.0 -
It took a month to repair the car and when I picked it up the directional signal where the repair was done was not working. We are now inconvenienced to bring the car back and wait for it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 1.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
The latch on my hood needs to be fixed because there was no problem with it until the car was in Caliber Collison’s shop.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The manager Steve said he would call me back regarding rental reimbursement because I had to pay out of pocket for extra costs on the rental due to Calibur Collision keeping my car beyond the time I was originally told which caused me a financial hardship.
Returned Clean
My Experience - 5.0/5.0 -
Handled professionally in spite of confusion from insurance company. We appreciate Mark Cooper’s care and expertise.