Caliber - Cuyahoga Falls
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Good communication through process, no surprises, and handled rental return.
Likely to Recommend - 5.0/5.0 -
I would! In fact, my daughter even suggested Caliber before I got the list from the insurance company.
Repair Quality - 5.0/5.0 -
Very , very warm and welcoming people. And the work done was superb.
Customer Service - 5.0/5.0 -
They didn’t miss a step. Willing explained everything going to done and answered questions fully
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
1. When I picked up my car on 08/21, the work was unfinished or damaged. The windshield was replaced and the panel behind the rear view mirror attached to the windshield is now loose and easily accessible. I took my car to my Chevrolet dealership on 8/24 to get a second opinion. The service team there stated that it was definitely damaged during window repair. The front right chrome piece around the front headlight was not repaired and still remains damaged from the accident. 2. When processing my insurance deductible check, the employee ran it through twice which deducted double the amount from my bank account. Alex, at the location stated the it was the fault of the bank for not catching the double process on the check. That information was false as I contacted the bank and several agents stated that one check can be processed more it than once. I now have to rectify Caliber Collision's mistake on my end and I have to file a transaction dispute in order to get my money back. The process can take up to 2 weeks. My experience with Caliber Collision is quite disappointing. I question their trustworthiness. I regret choosing them to service my vehicle. I should have gone to my Chevrolet dealer's repair center as I would have been guaranteed the best in work and service.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
thanks for the great and friendly service
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Excellent communications. Honest and fair service!
Customer Service - 5.0/5.0 -
Very, very good customer service skills. Old-school service in a modern environment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Caliber was flawless from beginning to end. Very easy process and I was kept informed along the way. The team went above and beyond to provide great service! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service, including customer service. Car was repaired quickly.
Customer Service - 5.0/5.0 -
Very good customer service.!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at Caliber was fantastic. The repair was flawless and done so quickly. They made the whole process so easy! I’d recommend them to anyone looking to have a repair done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at Caliber Cuyahoga Falls was wonderful! Easy to deal with, super communicative. The repair was completed quickly and perfectly. My car looks better than ever!
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
While the work is great, the cost, given the actual repairs is highly excessive… bumper repairs should not cost 25% of the overall cost of the vehicle… no pun intended, but highway robbery
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and my car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got me in right away for my estimate, told me it would take 2 weeks to fix my car and it only took 1, and they cleaned the inside for me. Will definitely continue coming here for any body repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything turned out great, and I’m super happy with how clean my car was when I got it back!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was taken great care of and came back super clean, inside and out! Great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Randy has always been amazing with our car repairs along with all of you at Caliber but he has always treated Shawn with amazing grace and calm. Thank all of you for your help. Randy- thanks for your patience with Shawn
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great people