Caliber - Hartville
627 West Maple Street,
Hartville,
OH
44632
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting they could not tell their car had ever been in an accident. The staff is frequently described as friendly, professional, courteous, and easy to work with. Communication is a strong highlight, with customers appreciating regular text and status updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong efficiency. A few customers noted areas for improvement directly in their feedback, including delays without proactive notification, concerns about non-OEM parts fitment, cleanliness issues inside vehicles, and one serious concern about wheel damage caused during an alignment service. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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Service Quality
"I appreciate the quality of work, the professional communication, and how great they were with explaining every aspect ..."
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"... sent my 2026 Acura Integra Type S to for alignment scratched all 4 of my wheels and gouged the one I had just purchased from the dealer for $550. I ..."
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"The quality of the repair was amazing, it really did look good as new. The people were great, kind friendly and the work ..."
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"They do very nice work and are very professional!!!"
"My car did not look like it had any damage! They went above and beyond and even cleaned the inside ..."
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"... professional communication, and how great they were with explaining every aspect of my repairs."
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"Great communication! The body work looks great!"
"Did not notify me when original date was pushed back. Called me 45 minutes before they closed for the ..."
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"It would be nice to get more updates. I felt like I needed to call and check up on the status."
"Everything was handled efficiently and professionally. I was kept informed of the progress. Everything explained thoroughly. The repair was completed in a very timely ..."
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Michael
(Jeep owner)
reviewed 9/23/26
My Experience - 5.0/5.0 -
Very informative and they did a great job with the body work.
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Bryan
(BMW owner)
reviewed 9/21/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good service and communication. Wish insurance company would have approved the right part as that caused a week delay because generic part wouldn’t fit.
Customer Service - 4.5/5.0 -
Very communicative
Returned Clean
Mackenzie
(Toyota owner)
reviewed 9/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stefan
(RAM owner)
reviewed 9/18/26
My Experience - 5.0/5.0 -
Friendly service, timely quality repairs that didn't break the bank.
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Kenneth
(Cadillac owner)
reviewed 9/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Donovan
(Subaru owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jakob did great installing my headlamp so I can see at night. Great work and fast!
Customer Service - 5.0/5.0
Returned Clean
Brandon
(Mazda owner)
reviewed 8/31/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christopher
(Ford owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
The team at Caliber collision perform the highest quality work. Hopefully I don't need their services again, but they are the team I will go to for collision repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Curtis
(Honda owner)
reviewed 8/31/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Dianne
(Chevrolet owner)
reviewed 8/25/26
My Experience - 5.0/5.0 -
Great to work with, very nice.
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Crystal
(Honda owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Great communication! The body work looks great!
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Scott
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jessica
(Kia owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sierra
(Honda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brandon
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Birch
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christopher
(Ford owner)
reviewed 8/12/26
My Experience - 5.0/5.0 -
I appreciate the quality of work, the professional communication, and how great they were with explaining every aspect of my repairs.
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Paul
(Toyota owner)
reviewed 8/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tamara
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0 -
You made a stressful situation less stressful!
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
Very helpful & accommodating!
Returned Clean
Dennis R
(Lexus owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very pleased with work, just took longer than originally planned.
Customer Service - 5.0/5.0 -
Very prompt, courteous and professional.