Caliber - Bentonville

4.9 (2,684reviews)
98%
1009 SE 14th St,  Bentonville,  AR  72712

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,684)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, precise, and restoring vehicles to like-new condition. Many highlighted the exceptional communication, noting daily text and phone updates that kept them informed throughout the repair process. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including inconsistent proactive communication, occasional delays, and minor quality issues requiring return visits. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"The work was excellent! It looks like a new car again! Thank you for a job well done …. with efficiency ..." Read more
"... friendliest and most communicative Ive ever met. Top notch customer service and repair work" Read more
"... estimate to scheduling and completing the repair. They were professional, on time and did high-quality work." Read more
"Fantastic job. You can tell they take great pride in their work. I highly would recommend them."
"Repair is better than when it was new."
"They did a fantastic job. Finished a lot earlier than was quoted. All the staff I came in contact with was great. Highly ..." Read more
"Estimated repair was supposed to be 3 weeks. Ended up being 2 months and 3 weeks. Then they said Id get ..." Read more
"They got it done 10 days earlier than expected"
"They completed my work almost a week ahead of schedule, I was very pleased with the quality and efficiency."
"It was actual read sooner than expected!!!"
"... me informed throughout the entire repair process. I received regular updates, so I never had to wonder about the status of my vehicle. The team was professional, ..." Read more
"Updates were pour. I had to call to get updates if not it would be 2-3 weeks before I would get a ..." Read more
"We were very impressed with the communication daily to let us know the progress of the repairs on our car. While I hope ..." Read more
"... The repair was completed in a satisfactory manner I would just improve the communication especially if a customer is waiting for a call." Read more
"It was a great experience. They kept me informed the entire time and even finished early. Highly recommend"

My Experience

It was easy to work with and excellent service by Daniel.

My Experience

They made it so easy and really great work. Definitely would recommend. Friendly service from the gentleman at the front desk to Darin our go to person! The guy at the front contacted enterprise rental car and arranged for my rental to be picked up which I was prepared to take myself. But he made the transition very easy and how kind to let me know he would be glad to arrange that! No stress! πŸ˜ŽπŸ‘πŸΌπŸ‘πŸΌ

My Experience

My Experience

Great customer service

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very good service. Kept informed throughout the process.

Likely to Recommend

Repair Quality

Great service Prompt

Customer Service

Darrell Hamilton provided great service. He was prompt and friendly.

Returned Clean

My Experience

Daniel Balentine was one of the best customers service reps I have ever dealt with. He was knowledgeable and took time to listen when most don't. Definitely needs a raise in my book.

Likely to Recommend

Repair Quality

Daniel Balentine was amazing and knowledgeable. And was great at communicating with me the entire time my car was there.

Customer Service

Daniel Balentine was amazing and knowledgeable. And was great at communicating with me the entire time my car was there.

Returned Clean

Likely to Recommend

They did a great job at a fair price

Repair Quality

They did the job fast and it looks like new! They even washed it and cleaned the interior! Very satisfied.

Customer Service

Same comments

Returned Clean

Likely to Recommend

Repair Quality

excellent work and completed in a timely manner

Customer Service

Daniel does a great job of getting the work done and keeping you informed

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

great job

Returned Clean

My Experience

My daughter says it sounds like the exhaust is louder. We will have to see if anything changes.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was pleasantly surprised when the repair was completed in a timely manner and more pleasantly surprised when I noticed the interior was vacuumed and the entire outside had been cleaned. Very courteous rep and service techs. Thank you for a great experience.

My Experience

Quality work. The details of the repair went exactly as I was told when I made the appointment. Frank was helpful, thorough, honest and detailed. Car repairs are rarely cheap but I thought the price was reasonable. I would use you again without hesitation.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Daniel was great. He communicated as soon as he had updates and got my car in and out very quickly. He was also very kind and offered to answer any questions I had during the process as well as after.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean