Caliber - Rogers Ar - W Ajax

4.8 (969reviews)
97%
3444 W Ajax Ave,  Rogers,  AR  72758
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (969)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent updates via text, phone, and email throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was a strong point, as many vehicles were completed ahead of schedule. The professionalism and friendliness of the staff were repeatedly commended, and the seamless coordination with rental car services was appreciated. A few customers noted areas for improvement, including occasional delays in completion dates, isolated quality control issues such as missing clips or loose parts, and rare concerns about belongings and unresolved follow-up calls. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Man these Guys at Caliber are top notch I was blown away how my car looked!! Looks new again!!! I have used ..." Read more
"... amazing—like there had never been any damage at all. Their attention to detail and customer service are truly outstanding. I highly recommend them to anyone needing auto body ..." Read more
"Incredibly seamless transactions. Staff was friendly and professional . I was very pleased with the results on the car repair and the timely ..." Read more
"Very friendly, courteous people and fast service. I couldnt think of a single thing that you could improve on. I appreciate everyone at Caliber that ..." Read more
"Very poor work. They missed a clipper on the rear cover. The side extension of the rear bumper was also loose. ..." Read more
"it was super quick. i got my car back a week and a half early!"
"Vehicle was completed a week before it was expected."
"They changed my completion date 4 times."
"Ready almost a week ahead of schedule."
"It seems the body repair was done in a hurry and I found many issues"
"Continued to text, email and phone, could not have been better."
"From the beginning to end, they communicated efficiently about the progress and what to expect. It was also a standout that all people we interacted ..." Read more
"The message alerts were completely wrong several times."

Likely to Recommend

Would not they move my truck from Fort Smith to Rogers because Rogers didn't have enough work they said. Rogers done nothing but lie About it that the reason I put a work on it and had it moved to different shop. Will not ever let your company work on anything I have.

Repair Quality

Customer Service

Very dissatisfied

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Car looks good. Customer service was excellent. Repair did take longer than expected.

Likely to Recommend

Repair Quality

Great communication and follow threw

Customer Service

very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Great communication!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and customer service.

My Experience

Staff was very friendly and everything looked great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Based on all information I've given you and haven't

Repair Quality

Can't say anything as I have not fully inspected work performed

Customer Service

As a police officer, if you are in possession os a vehicle you are responsible for its contents. When they tell you if their people steal your belongings they're not responsible puts a bad taste in your mouth for your quality of work and trustworthiness of your people all the way up.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is James jackson, My Corvette set out there 3 months Caliber collision Fort Smith,Arkansas. The manager is incompetent. If your regional manager brian Meshell, Had my car ship Caliber collisions, Roger's, Arkansas. The manager Donna Androse is professional Polite and She Fixed Fort Smith problem, There's a lot more to the problems. Contact me at 4794617268. Thanks james.

Likely to Recommend

Repair Quality

Top notch, all around.

Customer Service

Couldn’t have asked for better communication, transparency, and accommodation. Brett is fantastic to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars great communication timely turn around

Likely to Recommend

Repair Quality

Customer Service

Great communications.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was fantastic! I was so sad and stressed when my mirror on my new 2026 Palisade got ripped off from a trashcan leaning in the lane and caused substantial damage to my passenger door and window. They fixed it ahead of schedule and kept me in the loop throughout the whole process. I highly recommend them if you're ever in a wreck!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely well done job, I am super happy with the repairs. Thank you for cleaning the inside out as well. Came out looking as if no one has driven it at all let alone the fact that it was hit.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job in every aspect, from great communication to early completion. 10/10!

My Experience

I i appreciate them keeping me up to dates with my repair. Thank you, Donna for always being friendly and professional.

My Experience

Incredible service from Brett and team. From the initial inspection to the end fix. He stayed extremely professional keeping me up to date and actually over delivered on the final timeline by a few days. Highly recommend and will be coming back for future business. Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bret was excellent and very professional. Followed up with me frequently and delivered a great product 3 days earlier than I had expected it. You need half a dozen associates just like him!!

Likely to Recommend

Repair Quality

Bret was great and delivered earlier than expected and the quality was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was well taken care of

Customer Service

Was well taken care of

Kept me Informed?

Yes

Ready on Time?

Yes

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