Caliber - Fayetteville Ar - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Everyone was great. Car looks perfect. No complaints. Highly recommend their professional service.
My Experience - 5.0/5.0 -
I am extremely pleased with the work Caliber did on my car. The damage was repaired perfectly, and it was completed in just a few days (I was expecting 2-3 weeks). Everyday I received a text to let me know the progress. The car was returned clean inside and out, and I was able to return the rental car to then, so I didn’t have to bring along another person to drive the car back to Enterprise.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I would give my overall service experience 8/10. It’s typically a 10 out of 10 however, this time I wanted to reserve the opportunity to remind the awesome team here in Fayetteville to always do a full inspection of the area that is being repaired to eliminate wasting any time on repair services for costomer and their team. This is my second visit with caliber one. The first time was wonderful, which is what brought me back a second time they have excellent communication and customer service. A smooth check-in and checkout process. This particularvisit, I had to return the vehicle after initially picking it up from their completed job. At pick up I discovered at the door was altered, and the latch would not allow for a smooth close without almost aiming the door with all your light and still would close smoothly sometimes . I did bring it to the team’s attention (Matt) and express that I would like them to complete the repairs on it and fix it. Matt, who I see whenever I’m receiving service at Calliber added a spray oil lubricant to try to help the issue, which did not fix the issue at the time, thankfully he did guarantee me that if it did not get better or change that was free to come back and assess / fix the issue. This was last Thursday and they fix the issue following monday(today) . Moving forward, it would’ve been helpful to do a full assessment on the area of damage priori to and after to ensure that everything on the vehicle works properly in the area of where Repair services are being performed. Especially On a Mercedes G wagon, if there was impact of any sort to cause damage on the exterior of the trunk, it would only make sense to test the trunk closure to ensure that everything works smoothly. I could be wrong, but that is just my opinion based on the fact that that was the exact area that I repaired the last time. All in all, I’m grateful for the team and their willingness to fix the issue and provide great costomer service. I was charged for the hour that it took to repair and hopefully next time I could avoid paying the additional fee if more of a thorough assessment is performed. Thank you for taking the time to read this and improve Customer Service. I will certainly be back should anymore vehicle repair services be needed, and I will certainly recommend Calliber Collision Of Fayetteville for anyone in need based on the Customer Service that I’ve received thus far. Thank you .
My Experience - 5.0/5.0 -
They did a great job! Mike was kind and did a quality job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber was great! My insurance company wasn't responsive and caliber helped keep me updated and informed as we progressed.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Really good
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am happy with the repairs that were completed. I was not satisfied with the communication throughout the process. I was told numerous times I would be updated on timelines without any follow through.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work. Zero complaints. Highly recommend.
My Experience - 5.0/5.0 -
Excellently customer service and support. Kept me informed throughout the repair process and assisted me with helpful information to settle the claim with my insurance company. Debbie and Matt were there for me when I needed their assistance in dealing with the insurance company. Thank you again for excellent support and quality repairs. Five stars for sure!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks terrific.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job on my Kia Sedona Van. I recommend their shop to anyone with vehicle damage..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt was awesome to work with. He was very professional and did a great job!
Customer Service - 5.0/5.0 -
Everyone was great!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Rattling in area that was fixed.
Customer Service - 3.5/5.0 -
Robert was amazing.