Caliber - Bentonville - West

4.9 (921reviews)
96%
2806 SW 14th St,  Bentonville,  AR  72712
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (921)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The team receives high marks for professionalism, friendliness, and going above and beyond - including unexpected interior detailing and handling rental car returns. Communication stands out as a major strength, with customers appreciating proactive text updates and thorough explanations throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. A small number of customers noted areas for improvement, including more granular status updates, occasional delays due to parts availability, and isolated concerns about repair completeness - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... genuinely cared about getting everything done right. The quality of their work is outstanding. My Jeep looks amazing, like the accident never even happened. They also ..." Read more
"... second time I have had my truck repaired by Caliber. Excellent job both times. Color match was excellent and this was on a 17 year old truck. Best customer ..." Read more
"... bumper and trunk. The team did an excellent job — the finish is smooth, everything lines up perfectly, and the car looks like new again. Communication ..." Read more
"Friendly service. Car fixed quickly and to a very high standard. Answered all my questions."
"Our door was repaired but our rear passenger side leather seat was damaged somehow during the repair."
"my car was ready early by almost 2 weeks."
"Caliber did a great job on my repairs! And my car was done early. Want in on Wednesday morning and was out on friday."
"... Santa Fe that took some major damage from a buck. Wasnt two weeks until the whole process was complete even with ordering these new parts. 1210 would recommend ..." Read more
"It was ready 10 days before the original estimated date. So fast!"
"Service was great, completion estimates were overly optimistic and pushed back several times"
"... repaired in a timely manner and at a fair price. Caliber kept me updated with the repair progress via text daily. Its nice to know what the progress is without having ..." Read more
"Last few days I was not informed or given updates. I went to pick up my vehicle and was given no notice ..." Read more
"Excellent communication and speed to resolutin of the repair 🙌🏻"
"The Caliber Collision team stayed in constant contact about the progress of my vehicle and kept me informed about any scheduling changes. ..." Read more
"... weekly emails were very much appreciated. I loved that I didn't need to initiate conversation or request updates." Read more

My Experience

Looks very good

My Experience

Fantastic service, friendly and helpful staff, and my van was clean when I got it back! Everything went great with my repair.

My Experience

Brian was amazing sweet and knew exactly what needed to be done. Phillip helped me navigate the process since i didnt know what I needed to do. Megan at the front desk was so sweet and kind

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic service. Very quick too. I love how they detailed my car

Likely to Recommend

Repair Quality

Great communication and service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

If I could give a higher score I would!!! Excellent customer service and communication. I never had to call to check on my car. The body work is impeccable. If I ever need body work again, Caliber is by far my #1 choice! ⭐️⭐️⭐️⭐️⭐️

Customer Service

If I could give a higher score I would!!! Excellent customer service and communication. I never had to call to check on my car. The body work is impeccable. If I ever need body work again, Caliber is by far my #1 choice! ⭐️⭐️⭐️⭐️⭐️

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Top customer service for providing me pickup and also keeping me updated on the progress

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They got the work done quicker then expected, which was great! They communicated very well throughout the process. Only complaint I have was there were a few spots on the front bumper that did not get clipped in correctly that I did not notice until we got it home. It was easy enough for me to snap the pieces in correctly, so no big deal.

Customer Service

Great customer service. The got the job done 2 weeks ahead of the initial time line given. The car looked great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Never ever has a Collision Center been so friendly and organized as Caliber Collision Center in Bentonville Arkansas. From keeping us up to date and informed on our truck repair to the convenience of the rental procedures carried out at the Caliber Collision Center Site. Friendly, Professional, and most organized business I've ever delt with. Thanks again Phillip for the professionalism you showed in the thousand questions I threw at you. Oh and the repairs were beyond satisfactory!

My Experience

Everyone was very nice and the communication was great. We were kept advised of the process. The work was excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Informed along and the car looked great!!

Likely to Recommend

Repair Quality

Your company did a excellent job keeping me informed all along the process and the car looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would absolutely refer others to Caliber.

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your entire staff was friendly and very cordial in handling all aspects of the repairs to our vehicle. All done an excellent job and kept us well informed in the process of repairing our vehicle.

My Experience

Absolutely insane the turn around time with these guys. Have a brand new 2026 Santa Fe that took some major damage from a buck. Wasn’t two weeks until the whole process was complete even with ordering these new parts. 12/10 would recommend using these guys!!! Communication was also top tier.

My Experience

Very friendly, professional & repairs completed timely. I was keeped informed every step of the process & staff wwnt out of their way to assist in picking up rental & returning it. Thank you

My Experience

This place is amazing!!!! All the hard work it took them to fix my mother’s car and it turned out it be above and beyond my expectations. Thank you so much and keep up the fantastic work.

My Experience

I appreciate they keep you up to date on the stays of your repair. They are kind and courteous and it’s my second visit there.

Likely to Recommend

Repair Quality

They were awesome

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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