Caliber - Bentonville - West

4.9 (890reviews)
96%
2806 SW 14th St,  Bentonville,  AR  72712
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (890)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, expertly done, and restoring vehicles to like-new condition. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text updates and proactive outreach throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including more granular status updates, occasional delays due to parts availability, and isolated concerns about repair completeness or staff responsiveness. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... genuinely cared about getting everything done right. The quality of their work is outstanding. My Jeep looks amazing, like the accident never even happened. They also ..." Read more
"Did a great job, finished in scheduled time. attention to detail was excellent, color match was perfect."
"... bumper and trunk. The team did an excellent job — the finish is smooth, everything lines up perfectly, and the car looks like new again. Communication was clear throughout the process. Very ..." Read more
"... did not disappoint. When I received my vehicle back it looked like brand new inside and out. They took the time to detail my vehicle and that ..." Read more
"Our door was repaired but our rear passenger side leather seat was damaged somehow during the repair."
"my car was ready early by almost 2 weeks."
"... was our first time using caliber collision. I was thoroughly impressed with their ability to meet deadlines and go above and beyond to exceed expectations. I would highly recommend ..." Read more
"Caliber did a great job on my repairs! And my car was done early. Want in on Wednesday morning and was out on friday."
"A week later than first estimated due to unexpected parts and waiting for glass"
"It was ready 10 days before the original estimated date. So fast!"
"... repaired in a timely manner and at a fair price. Caliber kept me updated with the repair progress via text daily. Its nice to know what the progress is without having ..." Read more
"I got updates via text messages with your system. It would have been a bit more helpful to have more granularity - parts ordered, parts received, body work begun, ..." Read more
"... performed the repairs within a very timely manner. Constant communication throughout the process." Read more
"Last few days I was not informed or given updates. I went to pick up my vehicle and was given no notice ..." Read more
"Excellent communication and speed to resolutin of the repair 🙌🏻"

My Experience

Repair was done correctly and the bumper looks great. Communication from Caliber was timely and kept me up to date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

very easy, fast and quality work

Customer Service

Very easy and pleasant to deal with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Phillip did a great job of keeping me informed all the way on my car. That shop has AMAZING customer service. My car looks brand new. Keep up the great work.

My Experience

Great job! If needed, I highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for accommodating a ride to Enterprise when they were late. Front desk was very helpful every time on the phone and in person. Details were appreciated on having before pics and grateful repairs did not take as long as we had thought.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Absolutely painless experience from start to finish.

My Experience

Excellent and perfesonal service highly recommend

Likely to Recommend

Great work, awesome staff.

Repair Quality

Good communication, excellent service, very helpful. Bryan and the staff are the best, highly recommend.

Customer Service

Excellent service, great communication, highly recommend. Bryan and the staff are awesome.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is one of the best auto repair experiences that I’ve had. My auto bill was repaired completely detailed and return to me to my home. I was impressed with the level of experience in customer service.

Likely to Recommend

Repair Quality

Quick, efficient,friendly an knowledgeable

Customer Service

I didn’t have but a telephone conversation with one gentleman from there was nice helpful an friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me informed during the entire process very friendly and professional. Will

My Experience

Thank you for fixing my first car. It was restored extremely well after my accident. I appreciate everyone’s hard work!

My Experience

Likely to Recommend

Repair Quality

Caliber had done some great work on several of our cars with various needs. They do great timely work and fair price.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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