Caliber - Bentonville - West
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Very friendly, professional & repairs completed timely. I was keeped informed every step of the process & staff wwnt out of their way to assist in picking up rental & returning it. Thank you
My Experience - 5.0/5.0 -
This place is amazing!!!! All the hard work it took them to fix my mother’s car and it turned out it be above and beyond my expectations. Thank you so much and keep up the fantastic work.
My Experience - 5.0/5.0 -
I appreciate they keep you up to date on the stays of your repair. They are kind and courteous and it’s my second visit there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were awesome
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Greyson was very helpful and thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All process was smooth and well communicated. They cleaned my car too :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was smooth and no stress
Customer Service - 5.0/5.0 -
They cleaned my car!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extremely satisfied! Perfect match and excellent service. Very thankful for the communication from Phillip.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The hole at the side of the driveway at the Centerton location needs to be addressed. Please use some of my deductible $$ to purchase some gravel to fill that deep hole
My Experience - 5.0/5.0 -
Fast and great service
My Experience - 5.0/5.0 -
I’ve used Caliber Collision 3 times in the last 6 months and they’re absolutely the best. Staff is friendly, professional, and knowledgeable on top of the top tier service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer experience from start to completion
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
I want to start on a positive note — the people here have been extremely helpful and have gone above and beyond to make sure I’m taken care of. Everyone I’ve interacted with has been attentive, responsive, and genuinely interested in making things right. Unfortunately, my overall experience with the vehicle after the repair has not been as positive. I brought in a perfectly drivable vehicle that had been involved in a rear-end collision. The collision repairs were completed very quickly, which I really appreciated. However, when I came to pick up the vehicle, it would not start and had to be jump-started. It worked for about a day, but then the vehicle stopped on my way to work. Philip C was extremely helpful — he made sure I was okay, arranged for me to be dropped off at work, and took the vehicle back to have it checked. They determined that the battery was bad and replaced it with a new one. I have not paid for the battery yet, as we are still trying to understand whether this issue could be related to what happened after the repair. Later, I noticed another issue: the radio does not turn off even after I shut down the vehicle, open the door, get out, and lock it. This was never an issue before the repair, and I am concerned that the vehicle’s electronics remaining on may have contributed to the battery issue. The team has been trying to diagnose the radio issue but has not been able to resolve it yet. They have now scheduled an appointment for me with Subaru to have it investigated further, which I appreciate. I genuinely appreciate how attentive and helpful everyone has been throughout this process. At the same time, I would have expected these issues to have been identified and resolved before the vehicle was returned to me, especially since they were not present when I originally brought the vehicle in. Overall, the customer service and people have been excellent, and I really appreciate the effort they are making to help me. My concern is mainly with the post-repair vehicle experience and the additional issues that appeared after I received the car back.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was done correctly and the bumper looks great. Communication from Caliber was timely and kept me up to date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very easy, fast and quality work
Customer Service - 5.0/5.0 -
Very easy and pleasant to deal with
Returned Clean
My Experience - 5.0/5.0 -
Phillip did a great job of keeping me informed all the way on my car. That shop has AMAZING customer service. My car looks brand new. Keep up the great work.
My Experience - 5.0/5.0 -
Great job! If needed, I highly recommend!