Caliber - Bloomington - American Bl
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
The back seat had old car parts in it., parts from the wheel wells maybe ? I was shown the bumper repair and the car was backed into a snowbank - the employee walked into the snow. I did not- was left hoping the repair was ok. The new bumper has a small gauge in it, maybe that’s why you parked it in a snowbank? On a positive note- nice that you cleaned it inside and out.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
See survey I sent to Caliber
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved how clean my car was when it was returned. Very friendly and they let me know the whole process. Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent explanations from multiple staff regarding the work done on car
Customer Service - 5.0/5.0 -
excellent followup with updates and explanations. Excellent customer service from all staff. Excellent repair work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The person that answers the phone at this Bloomington location gave me the impression that I was annoying when I called about my car; most of those times were when I was returning a call from one of her colleagues. Her tone sounded perturbed and impatient. It was unpleasant calling when I knew she would answer and I felt like an imposition. My car was also “lost” for several days after my accident. A glitch in Caliber’s system did not mark it as not drivable so it did not get prioritized. I paid to have a larger rental car that fit my family of 6 so this delay cost me extra money each day. My insurance agent asked Caliber to pay some of those rental costs and they refused. I was told I would need to call the General Manager and pitch a fit to argue my case- frankly I didn’t have the time to beg for better customer service with young children that have been frequently sick and working full time. I prefer to work with companies that do something because they know it is the right thing to do. Even short term loss becomes long term gain when the customer feels cared for. I was also surprised that no one offered to provide an estimate for a dented front panel (from a previous accident) since my car was there for a month and the work was being done in that exact same area of the car? No one mentioned or acknowledged it? Dale was AWESOME with his kindness, patience, and frequent communications after all of the hiccups at the beginning. He was also incredibly personable when I picked up my car. I feel badly that I was not able to express these concerns to him when he asked, I had just left a very emotionally challenging day at work and just didn’t have the energy. I thank Dale for his time and consideration. Dale was great. That said, I will not recommend Caliber Collision given my overall experience, especially the personal expense incurred for the days my car just sat on the lot. Thank you for considering this feedback.
Likely to Recommend - 0.5/5.0 -
Dale worked hard.
Repair Quality - 4.0/5.0 -
My vehicle looks good.
Customer Service - 1.0/5.0 -
Dale was very nice. Other than that, it was not positive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dale was very friendly and helpful and clearly articulated what he was doing so that even I could understand, though I know very little about cars. Overall experience was very pleasant and straightforward!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience at the shop, very prompt, professional experience. Also great communication and status updates on a daily basis. I would diffidently recommend this shop and will use in the future for services. Thanks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great service fast, and always updated me
Returned Clean
My Experience - 5.0/5.0 -
Everyone I met with was very professional and courteous. My vehicle was done to my satisfaction and it was completed before the anticipated completion time which made me very happy. Mike was my primary contact and he was very thorough in explaining the process. Thank you.