Caliber - Bloomington - American Bl
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Scott Le Tendre deemed my Jeep to be complete before all of the parts which were damaged in the accident had been replaced. This forced me to return the rental car at one time, take back my jeep, then go back to caliber and once again pick up a rental and leave the jeep there for more time. This does not make any sense to me as a consumer. A job is complete when the vehicle you are working on is back to the same condition as before the accident. Scott did not understand or see it this way. He explained that he had to order the parts from oversees (from walmart website) after originally giving me a link to a local provider which had running boards. He then said that they did not have running boards and he had to order them from Walmart. Upon receiving my car, there was a spot on the left side on the bumper which was completely missed by the repair shop and the other person from Caliber agreed that this should have been repaired. This is honestly one of the worst body shops I have ever worked with.
Likely to Recommend - 0.5/5.0 -
Awful service and consideration of clients needs and ability to pick up a vehicle in the middle of a snow emergency.
Repair Quality - 0.5/5.0 -
My vehicle was marked completed before all of the parts were replaced and before all of repairs were made. I had to come back a second time and get another rental because the shop deemed my vehicle completed when in fact it had not been restored to the state it was before the accident. I would not recommend this service to anyone.
Customer Service - 0.5/5.0 -
Scott refused to see the point I was making when indicating that the car was not ready to be returned as it was not in the same state as it was before the accident. He indicated that in their eyes, this was complete. The car was drivable before anyone from Caliber looked at the vehicle and he indicated that since it is drivable the work is complete.
My Experience - 5.0/5.0 -
Kept me informed throughout entire process, courteous and professional, quality work, very convenient location
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks to all who helped repair my car. It looks amazing. Added thanks for dealing with my insurance company and painting the entire quarter panel. Matches perfectly. You’ve always done great work.
Likely to Recommend - 5.0/5.0 -
Caliber did excellent work. They even took care of a scratch on my passenger door that wasn't even part of the accident. I was very happy!
Repair Quality - 5.0/5.0 -
Great service! The car looks brand new!
Customer Service - 5.0/5.0 -
They took care of the rental car return for me!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had the best experience with Caliber for my recent car repairs! I went into Caliber for an estimate on the damage done to my car from a small fender bender and I was in and out of the shop within 30 minutes. When I brought my car in for the actual repair two weeks later I was at the shop no longer than 45 minutes. The staff at Caliber were professional and efficient. They answered all my questions and made sure I had all the information for my repair and what to expect with timing. From the day my car went in for repairs to the day I picked it up Caliber kept me informed. They called 3 separate times over 7 days to let me know what stage they were at with the repair. Because I work a 9-5 they often had to leave voice messages. Their voice messages were always clear and greatly appreciated since I often didn’t have time to call them back. When I went to pick up my car I was in the shop for 15 minutes. The repair rep walked me out to my car and explained what repairs had been made. To top off all this great service they even detailed the inside of my car. Caliber was great to work with and I would recommended them to all my friends and family. If I ever have another car repair I’ll be going to Caliber.
Customer Service - 5.0/5.0 -
I had the best experience with Caliber for my recent car repairs! I went into Caliber for an estimate on the damage done to my car from a small fender bender and I was in and out of the shop within 30 minutes. When I brought my car in for the actual repair two weeks later I was at the shop no longer than 45 minutes. The staff at Caliber were professional and efficient. They answered all my questions and made sure I had all the information for my repair and what to expect with timing. From the day my car went in for repairs to the day I picked it up Caliber kept me informed. They called 3 separate times over 7 days to let me know what stage they were at with the repair. Because I work a 9-5 they often had to leave voice messages. Their voice messages were always clear and greatly appreciated since I often didn’t have time to call them back. When I went to pick up my car I was in the shop for 15 minutes. The repair rep walked me out to my car and explained what repairs had been made. To top off all this great service they even detailed the inside of my car. Caliber was great to work with and I would recommended them to all my friends and family. If I ever have another car repair I’ll be going to Caliber.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were going thru plenty of change so they seemed a little flustered on their end
Customer Service - 4.5/5.0 -
Very friendly, but was just told to sign the Waiver so they could use not OEM parts....not the way to do that, also seemed like communication between insurance and the shop was poor
My Experience - 5.0/5.0 -
Scott was very professional and engaging. Great representative of your business.
My Experience - 5.0/5.0 -
It appears that the repairs have restored the vehicle to its original condition. A job very well done. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the speed, price adjustment and accuracy of this process...the representative was professional and continued to keep me informed throughout the process
My Experience - 5.0/5.0 -
You guys you did a spectacular job thank you so much I really appreciate