Caliber - Bloomington - American Bl
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
great customer service - keeping me updated every step of the way through a lengthy 3 week repair.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I’m satisfied with what you guys did, thanks.
Customer Service - 4.5/5.0
Repair Quality - 5.0/5.0 -
The woman with the red hair and the lady at the Front desk are the best people I’ve ever met. I hate and distrust all dealerships as a rule, but these two people and the wonderful work of the CALIBER COLLISION made me see the light. Many tears of thanks to my friends at CALIBER COLLISION. I owe you my fragrant mood and sober appreciation of car repairs.
Customer Service - 5.0/5.0 -
Please refer to my previous comment!
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0 -
Based on my experience, I would absolutely recommend this business.
Repair Quality - 5.0/5.0 -
The quality of work was just great. And the fact that the repair was completed ahead of schedule was particularly satisfying.
Customer Service - 5.0/5.0 -
Staff was polite, knowledgeable and responsive.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Repair went well, but the interior of my vehicle was left a complete mess with dust all over everything inside every crack and vent throughout the entire vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great, and work was completed under the estimate amount and about 5 days earlier than anticipated (especially since I added a window replacement to the job - completed that add-on in a day).
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler provided prompt, informative and polite communication. Please thank him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Please thank Tyler for his prompt, polite and complete communication.
Customer Service - 5.0/5.0 -
I have already filled out this survey once. Please see my first comment.
Returned Clean
My Experience - 0.0/5.0 -
I was told my car would be done on Monday, June 8. I received a text at 3:45 on Friday, June 5, that my car was done. I did not see it until after you were closed because I was working and wasn’t expecting it. I would have liked the heads up earlier in the day that it might be ready, so I could have arranged to pick it up. I was very disappointed because I had to pay for part of my rental car for three more days when I could’ve made arrangements to pick up my car on Friday if I had known earlier. When I did pick up my car today, the molding underneath my door was loose and had a chip in it. Kendra was awesome and is arranging for that to be fixed, but I would think the guys in the shop would’ve seen the chip and seen that it wasn’t secured, as I noticed it immediately. It is very inconvenient for me to have to come back again, and would appreciate Calibre considering reimbursing me for the extra cost to me to pay for my rental car for three days and having to come back again to fix something that should have been done properly the first time.
My Experience - 5.0/5.0 -
The team was very communicative kept us updated on progress. The car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kendra was awesome!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the work was excellent and so were the staff. they went above and beyond
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Tyler was AMAZING!! Updates and my car and looks better than when I brought it in!! Inside super clean and out side super shinny!! Great job by the whole team !! Would recommend to all family and friend to come here!! Samatha was very helpful at the desk and full of great info!! Thank you for being so fast and doing a beautiful job on car!!! 5 stars to this team!!!
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
The service I received at Caliber Collision (171 American Blvd) was outstanding. My car looked even better than it did before the accident, and explained everything they did and showed me everything they did. They provided me with a print-out of exactly what they did, and my car looks amazing again. Kendra made my car look like new, newer than new and I knew my car was in good hands.
Customer Service - 5.0/5.0 -
Customer service was outstanding as well. Samantha was very professional and kept me in the loop of everything that was being done and the progress. She made me feel like my car was in good hands.
Returned Clean
My Experience - 5.0/5.0 -
Tyler and the team were so friendly, helpful, and communicative. The car repair looks great, too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler was awesome, professional and communicative.
Returned Clean
My Experience - 5.0/5.0 -
EXCELLENT SERVICE. EXCELLENT STAFF. Tyler updated the repair process everyday with an email message or a phone call. Samantha at the reception desk was pleasant and efficient. Whe I aimed to drop off my car she had all the paperwork ready to be signed. She reviewed each form so I knew what I was signing. And the day I returned to pick up my car she was totally ready with the paperwork to be signed. Another thing that’s important to me is they remembered my name! Very personal attention to making a customer feel important. Another thing that’s surprised me was when I picked up my car Tyler not only had it sparkly clean. He had detailed the whole inside. Even the leather upholstery had been cleaned! As I said in the beginning EXCELLENT SERVICE WITH A SMIE. Thank you for asking my opinion. I will definitely recommend Caliber Collision to everyone.