Caliber - Bloomington - American Bl
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great communication throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Tyler was AMAZING!! Updates and my car and looks better than when I brought it in!! Inside super clean and out side super shinny!! Great job by the whole team !! Would recommend to all family and friend to come here!! Samatha was very helpful at the desk and full of great info!! Thank you for being so fast and doing a beautiful job on car!!! 5 stars to this team!!!
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
The service I received at Caliber Collision (171 American Blvd) was outstanding. My car looked even better than it did before the accident, and explained everything they did and showed me everything they did. They provided me with a print-out of exactly what they did, and my car looks amazing again. Kendra made my car look like new, newer than new and I knew my car was in good hands.
Customer Service - 5.0/5.0 -
Customer service was outstanding as well. Samantha was very professional and kept me in the loop of everything that was being done and the progress. She made me feel like my car was in good hands.
Returned Clean
My Experience - 5.0/5.0 -
Tyler and the team were so friendly, helpful, and communicative. The car repair looks great, too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler was awesome, professional and communicative.
Returned Clean
My Experience - 5.0/5.0 -
EXCELLENT SERVICE. EXCELLENT STAFF. Tyler updated the repair process everyday with an email message or a phone call. Samantha at the reception desk was pleasant and efficient. Whe I aimed to drop off my car she had all the paperwork ready to be signed. She reviewed each form so I knew what I was signing. And the day I returned to pick up my car she was totally ready with the paperwork to be signed. Another thing that’s important to me is they remembered my name! Very personal attention to making a customer feel important. Another thing that’s surprised me was when I picked up my car Tyler not only had it sparkly clean. He had detailed the whole inside. Even the leather upholstery had been cleaned! As I said in the beginning EXCELLENT SERVICE WITH A SMIE. Thank you for asking my opinion. I will definitely recommend Caliber Collision to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience at Caliber! The final cost was significantly lower than the estimate and it was done much sooner than expected. Everyone was very communicative about updates. Tyler and Samantha were very friendly and helpful!
Likely to Recommend - 5.0/5.0 -
Yes! The final cost came in under estimate too, which was great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyler was great and so communicative! Samantha was very helpful as well.
My Experience - 5.0/5.0 -
Work was well done and in a timely manner, communication was excellent, staff was pleasant and courteous and when I picked umps car both interior and exterior gad been clean. Very satisfied.
My Experience - 5.0/5.0 -
I have choices closer to home, but this shop on American Blvd across from Sam's Club is exceptional. Not only do they do quality work, but they keep you informed at every step. Highly recommend. Shout out to Tyler!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was handled very professionally. I will be back in the future if need be for repairs. I got my truck back very promptly. No problem referring other people to your shop . Thanks very much
Likely to Recommend - 5.0/5.0 -
I would send any of my friends there
Repair Quality - 5.0/5.0 -
Everything they did was awesome. I would come back in a second if I need future repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeep looks new and service/ communication from Tyler and Jillian were literally the best - couldnt have been better - thanks for making a painful situation way more tolerable and positive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Really great communication and professionalism from everyone involved - got the car back it was immaculate - honestly - you all made the best of an unfortunate situation - thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jason was able to complete my job more than a day earlier than expected. My car looks brand new! He also offered to put my new license plates on since they require metric wrenchs. I consider that extra special service!
My Experience - 5.0/5.0 -
How fast you fixed my vehicle surprised the heck out of me. It was about one week and I was told I would be without a truck for two weeks. The color match was spot on and happy with the overall service of the staff involved. Highly recommend to people who ask me and will definitely come see you with any body work I need done. Thanks a million!
My Experience - 0.0/5.0 -
To be honest after seeing the car when the work was finished, I feel like it may have been a bit rushed. I know it can be difficult to get the color perfectly matched but there’s a noticeable difference between the hood and front bumper. Also the passenger side headlight alignment is a bit off, and one other thing I noticed is a bit of over spray on the grill area of the front bumper. These things along with the completion date being changed from the 20th to the 15th just makes it seem like it was possibly rushed a bit. Other than that everything was great, the people who worked with me were great and communication was excellent. Just wish the end result would have turned out better.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I wish I could give them a better rating but to be honest after seeing the car when the work was finished, I feel like it may have been a bit rushed. I know it can be difficult to get the color perfectly matched but there’s a noticeable difference between the hood and front bumper. Also the passenger side headlight alignment is a bit off, and one other thing I noticed is a bit of over spray on the grill area of the front bumper. These things along with the completion date being moved up just makes it seem like it was possibly rushed a bit. Other than that everything was great, the people who worked with me were great and communication was excellent. Just wish the end result would have turned out better.
Customer Service - 5.0/5.0 -
Mentioned in previous comment
My Experience - 5.0/5.0 -
Came in for a rear door window and surrounding parts repair. The Caliber team was professional, communicative and did as much as they could under the limited time we had before my out-of-state move. Overall great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I wish there had been more transparency from the start about the time it would take. I understand why it took so long, but when we originally dropped the car off I didn’t know what to expect. Even saying something vague like “these repairs can take awhile because of the multiple parts/installation/calibration.” In addition, our car ended up taking a few days longer than the estimated time, so we were without our car for over 3 weeks. Once the car was being worked on the communication was clear and we are satisfied with the work done.