Caliber - Blue Island - Wireton Rd

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looks like new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car is in perfect working condition like new.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

I have to bring my car back. My grill on the car is hanging off the top by the hood of the car as if it wasn’t connected. I’m afraid it may come off while driving. unfortunately they close before I get off so I have to wait to Monday

Customer Service - 3.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am extremely thankful for such an incredible team. I truly appreciate the wonderful communication I’ve had throughout the entire repair experience. Although we are still having some delays with the insurance, the team has made sure to do everything possible to get the issue resolved. Thank you Blue Island team for all that you do.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am truly grateful for Caliber Collision in Blue Island. Their team was incredible! They were great at communicating with me with any updates. The repair came out great as well. I appreciate the effort that was made to make this repair possible as we encountered insurance issues along the way.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I’m actually going to tell them to avoid this place in a review and if deleted I will continue to post it

Repair Quality - 0.5/5.0 -

My car frame is falling apart already terrible customer service asa well just a overall terrible experience

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good repair

Customer Service - 5.0/5.0 -

Good and timely service.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well Done ! All repairs were completed in a timely manner manner and I was fully updated by Brian on the progress of The Vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was keep in contact with from beginning to end.

Customer Service - 5.0/5.0 -

Customer Service was outstanding

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Appreciate the updates that were proactively sent to me on the status of repairs

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I waited to write this review until I actually received the replacement light because, based on my experience, I honestly wasn’t sure whether expressing my concerns beforehand could negatively impact the completion of my repair. First, I want to say that the actual body work on my vehicle looks amazing, and I am very pleased with the quality of the repair itself. Unfortunately, the customer service and communication at the Caliber Collision location on Wireton Road were a completely different experience. During the repair, Caliber broke a light on my vehicle. I understand that mistakes happen, but what bothered me was the lack of communication afterward. I was not proactively informed that something Caliber damaged was now causing a delay in completing my vehicle. Instead, I repeatedly had to reach out for updates. I was then told the replacement light would be taken care of on Tuesday, 8/26. I received no call letting me know whether the light had arrived or what the next steps were. Once again, I had to reach out myself on 8/27, only to be told, “Oh, it arrived, we were just looking at the light,” and that I could come in the following day. There was no apology for the lack of communication or acknowledgment that I had once again been left to follow up myself. What made the experience even more uncomfortable were my interactions with Jarod Smith and Brian Radz. Over four separate visits, I repeatedly walked into the location without being greeted or acknowledged, which made me feel extremely unwelcome. On the fourth visit, Brian finally said, “I’ll be with you shortly.” Prior to that, I had gone through three visits without basic acknowledgment unless I initiated the interaction myself. When I arrived today at my scheduled appointment time to finally have the light replaced, Brian told me no one was there yet and that he would see if a technician could do it. Considering this appointment was specifically scheduled to correct something that was damaged during Caliber’s repair, that was another frustrating moment. Maybe this is simply the culture at this location and the customer service is naturally dry, but after four separate visits, it became difficult to dismiss the repeated lack of acknowledgment as an isolated interaction. Basic courtesy, communication, and accountability should be part of the customer experience—especially when a customer is already being inconvenienced because of an issue caused during the repair. Again, the body work itself looks great, and I want to give credit where it is due. Unfortunately, the communication and customer service surrounding the repair made what could have been a positive experience unnecessarily frustrating and left me feeling unwelcome as a customer.

Customer Service - 0.5/5.0 -

I waited to write this review until I actually received the replacement light because, based on my experience, I honestly wasn’t sure whether expressing my concerns beforehand could negatively impact the completion of my repair. First, I want to say that the actual body work on my vehicle looks amazing, and I am very pleased with the quality of the repair itself. Unfortunately, the customer service and communication at the Caliber Collision location on Wireton Road were a completely different experience. During the repair, Caliber broke a light on my vehicle. I understand that mistakes happen, but what bothered me was the lack of communication afterward. I was not proactively informed that something Caliber damaged was now causing a delay in completing my vehicle. Instead, I repeatedly had to reach out for updates. I was then told the replacement light would be taken care of on Tuesday, 8/26. I received no call letting me know whether the light had arrived or what the next steps were. Once again, I had to reach out myself on 8/27, only to be told, “Oh, it arrived, we were just looking at the light,” and that I could come in the following day. There was no apology for the lack of communication or acknowledgment that I had once again been left to follow up myself. What made the experience even more uncomfortable were my interactions with Jarod Smith and Brian Radz. Over four separate visits, I repeatedly walked into the location without being greeted or acknowledged, which made me feel extremely unwelcome. On the fourth visit, Brian finally said, “I’ll be with you shortly.” Prior to that, I had gone through three visits without basic acknowledgment unless I initiated the interaction myself. When I arrived today at my scheduled appointment time to finally have the light replaced, Brian told me no one was there yet and that he would see if a technician could do it. Considering this appointment was specifically scheduled to correct something that was damaged during Caliber’s repair, that was another frustrating moment. Maybe this is simply the culture at this location and the customer service is naturally dry, but after four separate visits, it became difficult to dismiss the repeated lack of acknowledgment as an isolated interaction. Basic courtesy, communication, and accountability should be part of the customer experience—especially when a customer is already being inconvenienced because of an issue caused during the repair. Again, the body work itself looks great, and I want to give credit where it is due. Unfortunately, the communication and customer service surrounding the repair made what could have been a positive experience unnecessarily frustrating and left me feeling unwelcome as a customer.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was extremely helpful and supportive whenever I called and came in. I appreciate all of the support and customer service. Special shoutout to Jerry!

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

I gave it a low rating because the keeping the customer in the “know” could’ve been better. I understand due to weather certain things couldn’t take place but informing the customer of said set backs would’ve been nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I paid for a tire back driver side, never received it windshield wiper fluid leaking from the accident.

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

First day getting my car back was nice the car was clean and things seem fine. My only complaint was communication wasn't as much as I would have liked

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy with the way management resolved my problems they were amazing the whole Chicago west loop Illinois higher up were very kind courteous responsive they put themselves in my shoes and made my experience right and I'll be forever grateful

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes I am satisfied with restoration of my vehicle and in the time period it was completed however l will be looking forward to call on a order item that closes the square gap right above the tailpipe on my bumper plate. I was told it should arrive in about two weeks and I will receive a call for the piece to be installed. Thank you guys for awesome customer service ….retired United States Navy veteran Mr William H Warren Jr

Likely to Recommend - 5.0/5.0 -

They do good work

Repair Quality - 4.5/5.0 -

Parts still need to be replaced

Customer Service - 4.5/5.0 -

Really stating that the team did a good job however I received my 2022 Palisade SEL Truck incomplete due to parts that still need to be replaced due to back order and I was told that they will call me when those items arrive at their shop in Blue Island Illinois 60406

My Experience - 5.0/5.0 -

Definitely a job well done as I am completely satisfied with the completion of my repairs.

Likely to Recommend - 5.0/5.0 -

Already referred a few family members

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0

Returned Clean