Caliber - Bountiful

4.8 (2,690reviews)
96%
2375 S 625 W,  Woods Cross,  UT  84010

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,690)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor issues such as parts misalignment, missing components, or incomplete repairs upon pickup, and some noted occasional confusion around scheduling or readiness notifications. Overall, the vast majority of customers expressed high satisfaction, frequently highlighting professionalism, friendliness of staff, and seamless coordination with insurance companies as key positives.
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"... stressful situation completely smooth and hassle-free. The quality of their work is outstanding—my vehicle looks amazing! What really sets them apart was their top-notch customer ..." Read more
"... Caliber Collision is well beyond good. I would say the quality of service here is exceptional - where there is plenty of good competition! They ..." Read more
"... was an appreciated extra level of customer service. The quality of the workmanship was outstanding. My Honda looks like new, and the attention to detail ..." Read more
"... was to them. As I observed my car when I got home it looks like new, thank you so much for your expert team. I appreciate your help in this matter and will definitely ..." Read more
"Repair was flawless and finished ahead of schedule"
"... so efficient and the communication was top notch. They even finished almost a week early. The easiest experience Ive had after getting in an ..." Read more
"It got done earlier than expected!"
"The bumper looks great! Its new and clean. It was even done a few days sooner than predicted. Thanks!!"
"They were great! The communication was amazing and would always answer questions. They were done a week earlier than estimated and ..." Read more
"... up! The car was finished earlier than expected and I was informed of the progress every step of the way, which I really appreciated. Overall, everyone who ..." Read more
"There was a lot of one-way communication from caliber I was happy with how much they informed me of what ..." Read more
"Caliber kept me informed through the repair process. The repaired vehicle looks perfect."
"... quickly ahead of estimate and the work is quality. Communicated the process well among the way via text and calls." Read more

My Experience

They did an excellent job repa

Likely to Recommend

Repair Quality

Car was repaired so good no evidence of any damage

Customer Service

They were kind enough to drive me home and delivered the car back. I do live close but that's very kind

My Experience

Pretty great communication and process. But yall called me twice to tell me it was ready and then called me back to tell me it wasn’t. Pickup took us 45 minutes. Just feels like an unforced error.

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Customer Service

My Experience

I didn’t choose CC (insurance did) but they did what they needed to during this process.

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Pretty office. I was treated cordially. We walked out to the lot and looked at the remains of my car and I was told the findings would be reported to Progressive Insurance. It was declared a total loss.

Repair Quality

I answered a survey last Friday. I’m not satisfied or dissatisfied. Insurance company told me they were towing my car to caliber collision. So I said OK. At one point I drove out there and Scott just said he would report his findings to progressive. I had a little understanding of the process, and just told somebody to let me know. I would think this would be something between caliber collision and Progressive Insurance.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I was amazed at how quick and seamless this all took. I loved the work that was done, it looks brand new again and I loved the text messages giving me an updates along the way. Very pleased. Thank You

My Experience

This is one of the best auto shop experiences I’ve ever had. From the receptionist, to the general manager, Marcy, I experienced the highest level of customer service. The work and the care that they put into each car and each customer is just exceptional. They updated me regularly, they went above and beyond to touch up a scratch that was not a part of my accident, they took care of my rental car and all the coordination and made this as seamless as possible. I’ll come back to them for any auto bodywork. 100/10

My Experience

My experience with Caliber Collision exceeded my expectations from start to finish. Despite my being out of town on vacation and getting a late start, the entire process was handled with patience, professionalism, and excellent communication.. They were able to get my Honda into the shop and begin repairs according to my schedule, making the experience remarkably convenient. To my surprise, the repairs were completed and my vehicle was returned four days earlier than originally promised. They even provided transportation so I could pick up my rental car, which was an appreciated extra level of customer service. The quality of the workmanship was outstanding. My Honda looks like new, and the attention to detail is evident throughout the repair. The entire team demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction. Caliber Collision thank you for exceptional collision repair and first class service.

Likely to Recommend

Repair Quality

I have already done one of these My experience with Caliber Collision was exceptional from start to finish. Everyone was professional, courteous, and made the entire repair process easy and stress-free. From the moment I dropped off my vehicle, they clearly explained what to expect and kept me informed throughout the repair process with timely updates. They even arranged transportation so I could pick up my rental car, making the experience even more convenient. To my surprise, my vehicle was completed several days earlier than originally estimated. The quality of the workmanship was outstanding—it looked like it had just rolled off the showroom floor.

Customer Service

My Experience

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Customer Service

We received three quotes and went to caliber because we felt we'd get the most honest, straightforward assessment.

Returned Clean

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Repair Quality

They were wonderful to work with. Great service and exceptional quality.

Customer Service

Perfect!

Returned Clean

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My Experience

Caliber did an excellent job on my repair. My car looks like new again!

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I had such a good experience that I will recommend Caliber to all my family and friends.

Repair Quality

I can’t even tell that my car had been damaged.

Customer Service

Caliber handled everything and kept me updated at every step.

My Experience

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Returned Clean

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Returned Clean

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Returned Clean

My Experience

Very attentive. They did great work.

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Its like nothing never happened just wish the bumber wasn't as close to the tires thats all overall great work

Customer Service

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Repair Quality

Customer Service

Returned Clean