Caliber - Sandy

4.7 (4,564reviews)
95%
9110 South 300 West,  Sandy,  UT  84070

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,564)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and responsive staff who keep them informed at every step. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before, featuring excellent paint matching and attention to detail. Timeliness is another strong point, with numerous customers reporting repairs completed ahead of schedule. Additional services like vehicle cleaning and detailing are frequently mentioned as pleasant surprises. While some customers experienced delays due to parts availability or needed minor follow-up work, the overall sentiment reflects high satisfaction with the repair quality, customer care, and professional service delivery.
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"Amazing from start to finish! I was so impressed ... top-notch service! Constant communication, my ..." Read more
"Every aspect of me getting my car fixed at Caliber collision was top-notch."
"Service from start to finish was superb. They returned the car in pristine condition inside and out. I will recommend Caliber Collision to anyone ..." Read more
"The staff was nice, but nothing can save dangerous workmanship"
"... scratches on them, some pieces not painted properly. Im very not satisfied with the repairs done and you guys should have had it longer to get it done right." Read more
"Car was ready several days early."
"Fantastic! Excellent communication and were so grateful you could finish earlier than expected. Thank you!"
"My car was done 5 days before they said it would be. Nice"
"... made the appointment quickly, communicated clearly, finished the job before promised, and did an excellent job." Read more
"When I was scheduled to recieve the vehicle, the car was left dirtier than it was received and the repairs were incomplete."
"... finish! I was so impressed ... top-notch service! Constant communication, my car looked and drove great!" Read more
"Great communication. Quick repair. Facilitation with insurance and car rental companies. Very impressed ..." Read more
"... stepped in the door, great front desk help and the communication with regular updates was the best." Read more
"Communication was wonderful and let me know everything that was going on"
"... kindness of the agent on my case and she was thorough. I also appreciated the daily text updates. The whole experience was a pleasant one. Thank you!" Read more

My Experience

My car was like new. They were kind enough to even put my plates back on.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber is great to work with and communicates well about updates

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Thanks to Susan for making sure it was right

Customer Service

Returned Clean

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Professional and on time and well infirmed and quality service

Repair Quality

Looks brand new!

Customer Service

Communication was timely and made every effort to keep me informed

My Experience

There were a few things that got overlooked on our repair in putting things back together, they were small things but when we brought it to their attention you were very good about making it right. We love Caliber Collison, been happy with them in the past and will recommend them most definitely

My Experience

Susan was phenomenal. Give her and the gals at the front desk gold stars for kindness, knowledge and communication!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I cannot believe how great my truck looked when i picked it up. Your people are awesome 👍👏👏

Likely to Recommend

I almost wish someone would run into me so i can come back 🤣

Repair Quality

Awesome

Customer Service

You guys are truly magnificent

Returned Clean

Likely to Recommend

Repair Quality

Still dealing with overspray and things damaged during repairs and paint .

Customer Service

Returned Clean

My Experience

I appreciated the updates on my car. What was first going to get fixed to the windshield that was replace. The friendly service when I picked the car up. And the fact that I could leave my rental car there. Thank you very much for all who was involved in fixing the car.

Likely to Recommend

First time using you.

Repair Quality

Nice job done.

Customer Service

Did a great job. Keep me updated when something was being fixed.

Likely to Recommend

Repair Quality

There is a paint stein on the lower parte of the bumper

Customer Service

Customer service was excellent

My Experience

My Experience

It looks great, can’t even tell there was any damage to begin with! They did amazing and I wouldn’t hesitate to go back if anything were to happen to my car!

My Experience

Awesome place

My Experience

Great customer service, car was done on time. Thank you!

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Repair Quality

Customer Service

Returned Clean

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Yes. Overall great experience

Repair Quality

They did a great job on the repairs. One item was missed but corrected as soon as it was brought to their attention.

Customer Service

Responded quickly and helped with the process and rental.

Returned Clean

Likely to Recommend

Repair Quality

Looks like had accident

Customer Service

Good and helpful communication through out process

Returned Clean

Likely to Recommend

See previous comments

Repair Quality

The quality control is terrible. When I arrived to pick up the vehicle the seams didn’t match, the emblem wasn’t on straight, there was an unknown textured substance on the freshly painted fender and the door step is on backwards. The textured substance will not come off. I was told to bring the vehicle back to have the fender repainted and a rental would be provided. I attempted to schedule a time to bring the vehicle back and was informed that day would not work because the one and only person that can approve a rental vehicle is out of town. This process has already caused me to take two days off from work and will now cost me additional time.

Customer Service

See previous comment

Returned Clean

My Experience

Caliber Collision is a very professional business. My car was done in record time and looks great! I appreciated all the notifications that kept me informed of the progress towards the repairs being done. They were very professional to deal with. I would give them 5 stars and a most positive recommendation.

My Experience

The people were very professional to work with. They kept me informed with the progress continually on car. They handled the insurance company where I didn't have to worry about the payment.

Likely to Recommend

Repair Quality

Customer Service