Valley Collision Draper

4.9 (3,557reviews)
97%
12277 S 550 W,  Draper,  UT  84020
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In operation 8 years.

Valley Collision is a full service body and paint facility. Our staff is I-Car and ASE certified. Our passion is repairing vehicles to pre accident condition with all the correct tools and procedures.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (3,557)

Customers say
Overall Customer Satisfaction
Customers consistently praise Valley Collision for outstanding service quality, with repairs described as flawless, impeccable, and like new. The shop receives high marks for proactive communication, including daily text updates and phone calls that kept customers informed throughout the repair process. Timeliness is a standout strength, with many vehicles completed ahead of schedule, often by several days or even a week or more. Staff are widely described as friendly, professional, and knowledgeable. Customers also appreciate added touches such as interior and exterior cleaning upon vehicle return. A small number of customers noted areas for improvement, including more detailed status updates, stronger quality control on final inspections, and clearer communication during delays - all points raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service from start to finish! Employees at Valley Collision were kind, professional, ..." Read more
"... quote w me. Their costs are extremely reasonable and the work they have done on all three of my cars has been impeccable. They even went out of their way to find used parts ..." Read more
"Great communication throughout the repair. The coordination with the car rental company made ..." Read more
"... half a dozen times, and every time we take it here. Always an exceptional execution!" Read more
"... times now. We keep going back to them for one reason, they do an amazing job. They fight for you, they communicate with you throughout the process ..." Read more
"Professional… finished ahead of schedule by a lot no surprises. Friendly and honest. An absolute pleasure considering ..." Read more
"Great job! Much faster than expected by a full week."
"... couple of days longer than promised. They said it took a couple of days longer than expected to receive the parts, which delayed the delivery process." Read more
"My car was done 10 days sooner than estimated. It looks amazing, you would never know any accident ..." Read more
"The team at valley collision was wonderful. They communicated well with me and the person paying for the damages who rear ended me and everything ..." Read more
"Thank you so much. Your communication throughout was amazing. Excellent customer service in a time where that has ..." Read more
"... the car feels brand new! Everyone is so kind and communicates the process in real time. I appreciate how knowledgeable everyone is about ..." Read more
"... evaluation prior to the body shop evaluation. 2. None of my texts were responded to, despite being told I could text for updates if needed. ..." Read more

Repair Quality

Very dank

Customer Service

Also very dank

Returned Clean

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The body job was great nothing to complain about it thank you just when I got home after picked up the car I noticed the rim was sprayed with paint and isn’t coming off I guess there’s nothing to do at this point

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Amazing job

Likely to Recommend

Repair Quality

Did an awesome job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were able to get my car done way earlier than originally promised. Jesse was super easy and great to work with! Great communication, addressed all concerns and was very responsive and informative! They provide great work and their customer service was top notch! I recommend Valley Collision to anyone!

Customer Service

The best customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very smooth and painless process

Likely to Recommend

Repair Quality

Easy experience

Customer Service

Very direct and informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always appreciate top quality work

My Experience

Professional, kind employees who knew what they were doing.

Likely to Recommend

Repair Quality

Really great body work came back amazing, very clean and very fast

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and speedy service. Loved the continuous updates! Thank you!!

Likely to Recommend

Receptionist was knowledgeable, service rep was super helpful, and Angel gave me a ride to get my rental and was so kind!

Repair Quality

Great service from start to finish!

Customer Service

Friendly and efficient!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You all worked and served well. Thank you.

Customer Service

Everyone I saw or who called served well thanks.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have

Repair Quality

Customer Service

Long time customer and have always received excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good communication, clean space, easy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Didn’t need any body work this time, but a semi tire on the interstate blew and the debris took out the sensor on our front bumper leaving us with incessant beeping. Valley Collision Draper got everything back together in a couple hours and now we are back on the road in peace and quiet.

My Experience

I’ve never had a better experience. We were kept informed all along and the car is like new! Thank you

My Experience

car looking great thanks

Likely to Recommend

Repair Quality

the car looks new, great

Customer Service

you send email to let me know statis

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tate was awesome to work with.

Likely to Recommend

Repair Quality

Valley Collision has repaired my families vehicles several times over the years, most recently fixing my car’s door lock. They always do excellent work. Brock was especially helpful, knowledgeable, and friendly. The office is clean, the waiting area is comfortable, and the customer service is consistently great! I highly recommend Valley Collision!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Broc was so good. He always provided quick updates when asked and my car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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