Caliber - Brentwood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 0.5/5.0 -
I don't think I would trust this same service for my loved ones.
Repair Quality - 1.5/5.0 -
The paint job is not well done and my car shakes when it's over 60 mph
Customer Service - 2.0/5.0 -
The paint job does not look finished: it looks like orange peel.
My Experience - 5.0/5.0 -
Chad and his team made everything go smoothly. They worked well with my insurance co., State Farm. Also getting a rental car from Enterprise was most helpful. Thank so much, Terry
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really appreciate the ease of the whole process. And Carter was great. Even got done early! Will definitely share this experience with everyone. Thanks again.
My Experience - 5.0/5.0 -
I was treated very well even though I am a woman with very little knowledge about what goes on with car repair after a minor fender bender. I have very high anxiety and I forget things easily when my anxiety kicks in. Everything was explained to me in simple terms, very professionally, politely, and kindly. I was told what would happen when I dropped off my car, I chose to receive email notifications, I received a voice mail when my car was ready, and I was given time to pick it up timely. When I picked up my car I was told what would happen with my rental car. I was given paperwork that told me about my lifetime guarantee of the work done on my car. I was taken outside and shown everything that had been repaired or replaced and painted. My car was even washed which was very lovely. I appreciated having a staff of women helping me. I had Brittany as my main contact person & there were two lovely ladies at the front desk helping me. My dad came with me to help educate me on the process. Everyone was polite & friendly towards him. While I am in my late 40s, I have not had to deal with car repairs in well over a decade. It is extremely stressful & as I have gotten older my anxiety has gotten worse. Also being a woman, people tend to treat me differently. I felt very comfortable & welcomed at Caliber Collision. I was grateful my car was returned to me quicker than I had imagined & even originally told. I remember the last time I was in a lot worse shape, it took a month but the repair company had actually dropped the ball completely & had company issues so I was without my own vehicle for a month. It was awful. Not with Caliber Collision. Granted my fender bender issues were far less severe than over a decade ago. However, I was treated so much better with Caliber Collision. I also appreciate that the facility is clean & if you need to you can sit and rest a moment. The women's room is also clean. I was told 2 weeks for completion when I dropped off my car. I counted out on my calendar & thought I wouldn't have my car until September. My car was ready in 10 calendar days! Thank you so much for making a stressful situation a lot less stressful. I do live with anxiety daily and have for nearly 30 years. So being treated right and going above and beyond truly made a difference. Thank you
My Experience - 5.0/5.0 -
Very pleased with repair, and Brittney went above and beyond to get a discount since my car wasn’t ready when promised. Excellent customer service.
My Experience - 5.0/5.0 -
Elizabeth was professional, highly proactive in communicating with us to provide regular updates. She was friendly and patient with all of our questions and concerns!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great experience!
Repair Quality - 5.0/5.0 -
Caliber did an excellent job repairing my car and in great timely matter, and very friendly staff to work with, also great updates as the repair was being completed.
Customer Service - 5.0/5.0 -
Great service!
Returned Clean
My Experience - 5.0/5.0 -
I want to recognize Chad Hill for the excellent service he provided during my recent repair. He made the entire process easy and stress-free, and he kept me informed and communicated clearly with me every step of the way. It’s employees like Chad who make a real difference in the customer experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was completed quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Dent in car crease door is not perfect
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had another great experience with Caliber. Very professional, good communication and a super fast paint job!! Thank you so much!
My Experience - 5.0/5.0 -
I had a great experience with this shop getting my son’s car repaired. From start to finish, the service was professional, straightforward, and much easier than I expected. I especially want to recognize our service representative, who was excellent throughout the entire process. They kept us informed, clearly explained what needed to be done, answered our questions, and made sure we always knew where things stood. The communication and customer service really stood out. The repair was completed properly and we felt like the car was in good hands. It’s refreshing to deal with someone who genuinely seems to care about taking care of the customer. I would absolutely recommend this shop, and especially our service rep, to anyone looking for honest, professional, and dependable service. Thank you for taking such good care of my son’s car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repair looks perfect. Everyone was helpful and friendly.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
left my car so gross and dirty!!! i followed up and sent a message and they never got back to me. my screen protector was also cracked. they threw all my belongings all over the place and all i got was “sorry we had to get around to get some things” and my car was left on service mode!!!! i will take my business to tesla next time first and last time coming here!!! horrible customer service. poor communication.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My service advisor was amazing. Super informative and helpful throughout the entire process. Even staying late to allow Me to pick up the vehicle earlier that promised. Great job all around.